Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: bristol.ac.uk/it-services/contacts - Add the IT maintenance calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: portal.office.com/servicestatus and status.office365.com

2

Active Incidents

0

Active Maintenances

15

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

RDSF Service DisruptionDegraded Performance

Incident Status

Degraded Performance

Components

Authentication (Single Sign On)


April 11, 2025 2:33PM BST
[Investigating] We're experiencing some issues with authentication services on the RDSF. Authentication periodically refreshes on the servers - this is good for security, but it does mean in instances like this, that service continuity / access can be inconsistent. Users trying to access their RDSF projects may hit "permission denied" errors, and be unable to access their projects. We sincerely apologize for any inconvenience caused. We are actively working on a resolution. We'll keep you updated via email re: when the issue is resolved, or if we anticipate further disruption.
Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at check-in.bristol.ac.uk

Scheduled Maintenance

8x8 Contact Center Planned Maintenance Tue Apr 29 23:00:00 GMT 2025 to Wed Apr 30 3:00:00 GMT 2025Planned Maintenance

Schedule

April 29, 2025 11:00PM - April 30, 2025 3:00AM BST

Components

Telephony

Description

8x8 will perform planned maintenance on the 8x8 Contact Centre on Tue Apr 29 23:00:00 GMT 2025 to Wed Apr 30 3:00:00 GMT 2025 We do not anticipate any service impact.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Network outage Arts Complex: Saturday 26 April 8am - 12 noonPlanned Maintenance

Description

Campus Division will be carrying out a power maintenance to Arts Complex (8,10 and 12 Woodland Rd not affected) on Saturday 26th April between 8am and 12pm (Noon). As a result Students/Staff will see a complete loss of wired and wireless network during this time. (Change Ref: C2502-264)


Components

Wired network, Wireless network



Schedule

April 26, 2025 8:00AM - April 26, 2025 12:00PM BST


April 26, 2025 8:00AM BST
[Update] Scheduled maintenance is starting.

April 26, 2025 12:00PM BST
[Update] Scheduled maintenance is complete.
Network maintenance: Thursday 24 April - Life Sciences Building, Canynge Hall, Geography, Chemistry and PhysicsPlanned Maintenance

Description

Essential updates will be applied from 6am on Thursday 24 April in Life Sciences Building, Canynge Hall, Geography, Chemistry and Physics. A brief outage of around 10 minutes will be necessary whilst the network devices are rebooted. The network will be considered ‘at risk’ until 10:00


Components

Wired network, Wireless network



Schedule

April 24, 2025 6:00AM - April 24, 2025 7:00PM BST


April 24, 2025 6:00AM BST
[Update] Scheduled maintenance is starting.

April 24, 2025 7:00PM BST
[Update] Scheduled maintenance is complete.