Planned Maintenance In Progress

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

1

Active Maintenances

1

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Syllabus Plus Timetabling Planned MaintenancePlanned Maintenance

Description

Essential maintenance is scheduled for the Syllabus Plus Timetabling System Impacted Systems: • Syllabus Plus • General Online Timetable • Personal Timetable

Components

Other services

Schedule

July 13, 2026 9:00AM - July 15, 2026 5:00PM BST


July 13, 2026 9:00AM BST
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

8x8 Contact Center - Planned MaintenancePlanned Maintenance

Schedule

July 14, 2026 10:00PM - July 15, 2026 2:00AM BST

Components

Telephony

Description

8x8 has advised that planned maintenance will be carried out on the Contact Centre platform between 22:00 on 14 July and 02:00 on 15 July. No service impact is expected during this maintenance window. Following the maintenance, users signing in to 8x8 Contact Centre for the first time on 15 July may see a broadcast banner or pop-up notification that would normally have appeared during the maintenance period. If this notification is displayed, users should simply close or dismiss the message and continue working as normal.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Network Maintenance works at East Quantock, Wyndhurst Dairy Farm & Quantock MRI on Tuesday 14 JulyPlanned Maintenance

Description

The University will be replacing the IT network in East Quantock, Wyndhurst Dairy Farm & Quantock MRI on Tuesday 14 July from 08:00 to 17:00.  During this period, there will be no wireless or wired network in these buildings


Components

Wired network, Wireless network



Schedule

July 14, 2026 8:00AM - July 14, 2026 5:00PM BST


July 14, 2026 4:39PM BST
UPDATE

Scheduled maintenance is starting.

July 14, 2026 5:00PM BST
UPDATE

Scheduled maintenance is complete.
Shibboleth services unavailableService Disruption

Incident Status

Service Disruption


Components

Other services




July 13, 2026 11:20AM BST
IDENTIFIED

We are aware of a issue affecting Shibboleth services. Users are seeing an error "Shibboleth Identity Provider - Stale Request" This is affecting many library services, and other web services. We are investigating the issue and are working to resolve it as soon as possible.

July 13, 2026 12:44PM BST
RESOLVED

This service has been restored We apologise for the inconvenience.
Issues logging into ERPService Disruption

Incident Status

Service Disruption


Components

myERP - Finance & HR system




July 13, 2026 9:06AM BST
INVESTIGATING

We are currently seeing reports of issues logging into ERP. Investigations are ongoing and an incident has been raised with the 3rd party supplier (Unit 4) Further updates to follow.

July 13, 2026 9:18AM BST
INVESTIGATING

Further update below: We are currently experiencing an outage affecting the entire MyERP platform. At this time, there is a complete loss of service, and no users are able to access the MyERP environment. Our technical teams are actively investigating the issue as a top priority. We will provide further updates as soon as more information becomes available, including an estimated time for service restoration. Current User Impact Full system outage - MyERP not accessible We sincerely apologise for the disruption and appreciate your patience while we work with Unit4 (software provider) to restore service as quickly as possible. We will continue to share further updates here as soon as they are available. https://engage.cloud.microsoft/main/org/bristol.ac.uk/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiMzk0MTk1MjE5MTgzMjA2NCJ9?trk_copy_link=V2

July 13, 2026 10:04AM BST
RESOLVED

ERP access has now been restored. Confirmed at link below: https://engage.cloud.microsoft/main/org/bristol.ac.uk/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiMzk0MTk1MjE5MTgzMjA2NCJ9/eyJfdHlwZSI6Ik1lc3NhZ2UiLCJpZCI6IjM5NDE5OTcxMjI4MDU3NjAifQ?trk_copy_link=V2_HTML
Queens Building Shutdown on 11-12th JulyPlanned Maintenance

Description

Shutdown of all equipment in a Queens Building server room for a planned change scheduled on 11-12th July. It is intended that they will be shut down by 6pm on Friday 10th July and be back up by 9am on Monday 13th July.


Components

Other services



Schedule

July 10, 2026 6:00PM - July 13, 2026 9:00AM BST


July 10, 2026 6:00PM BST
UPDATE

Scheduled maintenance is starting.

July 13, 2026 9:00AM BST
UPDATE

Scheduled maintenance is complete.