Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

3

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Degraded Performance

Wireless network

Degraded Performance

Other services

Operational

Network switch failure in Chemistry buildingDegraded Performance

Incident Status

Degraded Performance

Components

Wired network, Wireless network


May 15, 2025 12:39PM BST
[Investigating] An issue has been reported regarding a Network switch in the Chemistry building. We're aware this is mainly affecting the level 1 corridor and S.XXX rooms for both wired and wireless connections, but other floors may also be impacted. The relevant Networks team have been notified and are looking into this currently.
Unit Programme CataloguePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets


May 6, 2025 9:33AM BST
[Identified] Some issues have been identified affecting the Unit Programme Catalogue however the service is still available to staff & students.

May 14, 2025 1:43PM BST
[Monitoring] Since 9:45am the campus-only restriction on UPC was removed and the site was available to the public as normal. We continue to closely monitor traffic patterns, and we'll keep this incident open for a period to report those.

May 14, 2025 2:03PM BST
[Identified] We're re-enabling the campus-only restrictions UPC #2 site is expected to be available today
Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at https://www.bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance/ before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at https://check-in.bristol.ac.uk/

Scheduled Maintenance

Self-Service Cloud and Horizon VDI services maintenancePlanned Maintenance

Schedule

May 15, 2025 5:30PM - 6:30PM BST

Components

Other services

Description

The Self-Service Cloud and Horizon VDI services are undergoing maintenance on the 15/05/2025 at 17:30 for an approximate period of 1 hour. Maintenance: Broadcom Inc, is changing their authentication systems and will require an update to your organization's Identity Provider (IDP) configurations to support federated authentications seamlessly. Maintenance Action: Add SSO URLs to Azure authentication and repoint our Broadcom Tenant to use the new URLs Maintenance Impact: There may be brief impacts that affect logging onto the service. All the actual services will remain active and running."
Essential database maintenance: Tuesday 20 May 9:00 - 1500Planned Maintenance

Schedule

May 20, 2025 9:00AM - 3:00PM BST

Components

Other services

Description

IT Services will be undertaking essential database maintenance on Tuesday 20th May 09:00 - 15:00. The following services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work DB:CENPROD DB:INTPROD BS:DATA_INT BS:Datahub BS:Blackboard BS: MAF Physics BS: IGA BS:SLS Admissions Academic Scoring BS:Enquirer Capture (was iPad CRM) BS:Find a ... BS:Redeployment BS:Student CRM (Dynamics) BS:Reporting and Analysis (Power BI) BS:BO Reporting ~ Students BS:Unit & Programme Management System (UPMS) BS:Study Abroad BS:External Web Profiles BS:Worktribe BS:SlsExamScheduler BS:Student Experience Management (Unit Evaluation) Ref C2504-203, C2504-139
Disruption to multiple services: 10am - 2pm on Wednesday 4th JunePlanned Maintenance

Schedule

June 4, 2025 10:00AM - 2:00PM BST

Components

Websites and Intranets, Other services

Description

An essential upgrade is taking place to systems. The following services could experience short outages, of no more than five minutes, during the work: BO Reporting ~ Finance CampusM App API Contact Directory Data Capture at pre-applicant events (iPad CRM) Degree Ceremonies Directory of Experts Enterprise Data Dictionary eRecruit External Web Profiles Find a ... HESA-Broadcaster Identity Matching Service Imagebank Interface Catalogue ITSM Ticket Archive MAB Mail Name Change MyStudents Online timetables Orca PermitSmarti Photo ID Upload Print Credits Updater Proactis Scan Viewer Prospectus Editing Tool Pure Self-Service Access Research Time Recording System Re-Store Shared Mailboxes SLS Admissions Academic Scoring SLS Exam Timetables Student Mobile App Student Timetabling StudentInfo Study Abroad Conversion Tariff Bearing Qualifications Time Recording System Travel Insurance TSS Tier4 Timesheets Unit and Programme Catalogues Web finance reporting

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Issue with Print ReleaseService Disruption

Incident Status

Service Disruption


Components

Printing (staff and students)




May 15, 2025 9:47AM BST
[Investigating] We are currently experiencing issues with the Print Release system. IT Services are currently investigating.

May 15, 2025 11:57AM BST
[Resolved] Server RPS-DC1-PR-P1 rebooted 10:44
Bristol.ac.ukOperational

Incident Status

Operational


Components

Websites and Intranets




May 14, 2025 2:50PM BST
[Investigating] We are aware of external users unable to access the bristol.ac.uk domain.

May 15, 2025 8:34AM BST
[Resolved] Issues with Bristol.ac.uk are now resolved and running as usual.