Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

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Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Degraded Performance

Copilot 'turned off'Degraded Performance

Incident Status

Degraded Performance

Components

Other services


October 9, 2026 11:03AM BST
IDENTIFIED

We have seen reports of Copilot being 'turned off for your organisation'. Further investigation has identified that this is an issue caused by Microsoft and not something UoB have had any control over. There are some other methods that MAY work for accessing Copilot including using the browser version at https://copilot.cloud.microsoft/ or launching using the Copilot chat icon in the top right hand corner of your browser. You may also be able to launch from within Teams using the Copilot option that is available at the top of the left-hand Chat menu
Augustine's Courtyard electrical workPlanned Maintenance

Description

There will be electrical testing in Augustine's Courtyard from Monday 5th October to Friday 16th October, with a full building power shutdown scheduled for Saturday 17th October. Wifi services will also be temporarily affected.

Components

Wired network, Wireless network, Other services

Schedule

October 5, 2026 8:00AM - October 17, 2026 6:00PM BST


October 5, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

Essential network maintenance: 12, 13 and 14 October, between 6:00 PM and 11:00 PMPlanned Maintenance

Schedule

October 12, 2026 6:00PM - October 14, 2026 11:00PM BST

Components

Wired network, Wireless network

Description

Essential maintenance work will be carried out on the Modern Network on 12, 13 and 14 October 2026 between 6:00 PM and 11:00 PM. This activity has been scheduled outside normal business hours to minimize disruption to building users. However, staff and students in the affected buildings during this period may experience brief interruption of ~30 minutes to network services while the work is being completed.
Essential network maintenance - Harptree buildingPlanned Maintenance

Schedule

October 14, 2026 8:00AM - October 15, 2026 6:00PM BST

Components

Wired network, Wireless network

Description

Essential network maintenance will take place at the Harptree and Maintenance building (North Somerset Campus) from 08:00 on Wednesday 14th October to 18:00 on Thursday 15th October. On Wednesday 14th, we anticipate a full network outage for both buildings. On the 15th the Network should be back up but not stable. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be classed as unavailable.”

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Degraded Performance with Wired/Wireless Connections - Modern Network LocationsDegraded Performance

Incident Status

Degraded Performance


Components

Wired network, Wireless network




October 9, 2026 9:18AM BST
RESOLVED

We've continued to see improved network stability since repairs were completed yesterday evening. As such, we'll mark this issue as resolved. If you have any application-specific issues outstanding, these are unrelated to the network issue and need to be handled separately. Please call the IT Service Desk or raise a new ticket on Halo for this issue: https://www.bristol.ac.uk/it-services/contacts/

October 8, 2026 9:11PM BST
MONITORING

Onsite engineers have completed repairs and network coverage remains stable on impacted sites. We'll continue to monitor stability overnight, but please let us know if any issues persist.

October 8, 2026 12:53PM BST
INVESTIGATING

We have received reports of degraded performance affecting wired & wireless connections in Sloane Robinson Building & other Modern Network locations. This has been escalated to the 3rd party provider.
Outage affecting some UoB ServicesService Disruption

Incident Status

Service Disruption


Components

Student Information Systems (SITS), Other services




October 8, 2026 9:15PM BST
RESOLVED

Services were restored this afternoon and have remained stable since. This issue is now resolved.

October 8, 2026 4:38PM BST
MONITORING

Most affected services have now returned. There remain some residual issues with connection at Modern Network sites which are still being investigated

October 8, 2026 12:21PM BST
INVESTIGATING

We continue to see multiple services impacted by this outage. This is being investigated as a top priority with our 3rd party suppliers. We'll provide further updates as soon as possible.

October 8, 2026 11:24AM BST
INVESTIGATING

We are currently investigating an outage affecting a number of UoB services. Current known services impacted include: SITS Unit and Programme Catalogue (UPC) Find a ... service Print credits updates CampusM updates StudentInfo MyStudents Some Linux Teaching Labs Further updates to follow.
Essential network maintenancePlanned Maintenance

Description

To improve the reliability of our network services, essential maintenance is scheduled for 7 October from 7:30 PM to 10:00 PM. Users across all buildings on the Modern Network (MN) may experience a brief interruption to services during this period while the network transitions to backup equipment. Any disruption is expected to be short-lived.


Components

Wired network, Wireless network



Schedule

October 7, 2026 7:30PM - October 7, 2026 10:00PM BST


October 7, 2026 10:00PM BST
UPDATE

Scheduled maintenance is complete.

October 7, 2026 7:30PM BST
UPDATE

Scheduled maintenance is starting.
Network maintenance: Tuesday 6 October 5pm - 7pmPlanned Maintenance

Description

Network maintenance is scheduled for Tuesday 6 October, between 5:00pm and 7:00pm. Network services should be considered at risk during this period.


Components

Wired network



Schedule

October 6, 2026 5:00PM - October 6, 2026 7:00PM BST


October 6, 2026 7:00PM BST
UPDATE

Scheduled maintenance is complete.

October 6, 2026 5:00PM BST
UPDATE

Scheduled maintenance is starting.
Essential maintenance - Tuesday 6th OctoberPlanned Maintenance

Description

IT Services will be carrying out planned network maintenance on Tuesday 6th October from 1:30pm to 5:30pm. During the maintenance window, users may experience temporary disconnects from some network services such as the VPN. These instances will be brief and infrequent, lasting between 5-10 seconds at the most. This work is part of our ongoing efforts to maintain the stability and security of our University systems.


Components

Wired network, Wireless network, Other services



Schedule

October 6, 2026 1:30PM - October 6, 2026 5:30PM BST


October 6, 2026 5:30PM BST
UPDATE

Scheduled maintenance is complete.

October 6, 2026 1:30PM BST
UPDATE

Scheduled maintenance is starting.