Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

4

Active Incidents

0

Active Maintenances

2

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Eduroam - Connectivity IssueOperational

Incident Status

Operational

Components

Wired network, Wireless network


November 4, 2025 3:13PM GMT
[Investigating] Partial Service Disruption

We are currently aware of an issue with connecting to Eduroam, this is currently being investigated.

November 4, 2025 4:11PM GMT
[Monitoring] Operational

This issue should now be resolved after servers were restarted. If you're still having issues using eduroam, please follow the below guide: https://www.wireless.bris.ac.uk/eduroam/troubleshooting-remove-wifi-profiles-reconnect-eduroam/ If your issue still persists after following those steps, please get in touch with the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
UoB app previous Check-ins issueDegraded Performance

Incident Status

Degraded Performance

Components

Other services


October 22, 2025 10:51AM BST
[Investigating] Degraded Performance

We're aware of an issue with the UoB app where a small number of students are seeing previous Check-ins to classes marked as missed in the 'History' tab of the app when they did check-in successfully at the time. We are in contact with CampusM regarding this issue and will update this post where possible. If you have any concerns about a missed check-in, please contact your School/Faculty to make them aware you did attend: https://www.bristol.ac.uk/faculties/
Accessing UoB resources on a Personal Windows deviceOperational

Incident Status

Operational

Components

Other services


October 15, 2025 3:52PM BST
[Monitoring] Operational

Windows 10 has reached the end of support on October 14, 2025. If your personal computer is still on Windows 10, you will no longer be able to access University systems from your personal computer after 9 am on Thursday 16 October. To continue to access University systems, your computer will need to be running Windows 11. If your computer is compatible, please follow the prompts and instructions provided by Microsoft. If your computer is not compatible, then it may need to be replaced. Once upgraded, please follow the steps below to re-register your computer. If you’ve already upgraded your computer to Windows 11, you’ll need to re-register your computer to ensure our systems know that it has been upgraded. Instructions to re-register can be found here: https://www.bristol.ac.uk/it-services/university-services-on-personal-windows-device/ If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Compliance issue with licence key for NVivo Plus Version 14 and 15Operational

Incident Status

Operational

Components

Other services


October 15, 2025 3:48PM BST
[Monitoring] Operational

There is a known compliance issue with the licence key for Nvivo Plus software versions 14 and 15. We are replacing the key on Wednesday 15 October at 5pm. After this, anyone accessing NVivo on personal devices will need to download the new licence key from: https://bristol-ac.onthehub.com/ Go to On The Hub > Your Account/Orders > View Details – the new product key will be displayed there. If you're running the software on a University managed device it will continue to work and you do not need to take action. If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

Scheduled Maintenance

Essential network maintenance - Saturday 8 NovemberPlanned Maintenance

Schedule

November 8, 2025 9:00AM - 4:00PM GMT

Components

Wired network, Wireless network

Description

IT Services will be carrying out essential maintenance on our University network between 9 am and 4 pm on Saturday 8 November. While every effort has been made to ensure minimal impact, the change may cause brief interruptions to some services. Services should be considered ‘at-risk’ during this period. Please contact the IT Service Desk if you have any questions or concerns regarding this work: https://bristol.ac.uk/it-support Ref: C2509-128
PROD Oracle database - Move and upgrade Planned Maintenance

Schedule

November 11, 2025 9:00AM - 3:00PM GMT

Components

Other services

Description

IT Services will be undertaking essential database maintenance on Tuesday 11th November 09:00 - 15:00. The following services should be considered at-risk during this period: DB:PROD IS:DATA_INT BS:Enterprise Data Dictionary dataint-to-sits-staff-integration (including sdm-aad-to-sits) BS:Interface Catalogue Oracle Application Services (OAS) BS:SLS Exam Timetables BS:Studentinfo BS:Photo ID Upload Shared mailboxes BS:ORCA Please contact the IT Service Desk if you have any questions or concerns regarding this work. Change ref. C2509-230

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days