Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

2

Active Maintenances

10

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Service Disruption

Websites and Intranets

Planned Maintenance

Wired network

Operational

Wireless network

Operational

Other services

Planned Maintenance

Login issues in Linux Computer LabsService Disruption

Incident Status

Service Disruption

Components

University managed computers


November 2, 2026 5:08PM GMT
INVESTIGATING

We continue to see issues with logins to Linux lab devices and this has been escalated as a priority following the Open day over the weekend. In-person testing is taking place early Tuesday morning to dig deeper into this issue. Further updates will be provided following this.

October 23, 2026 12:24PM BST
INVESTIGATING

We have had reports of some users being unable to log into Linux lab machines around campus. We are actively investigating this and will provide updates as soon as possible. We apologise for any inconvenience
Investigating PHP issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets, Other services


October 26, 2026 10:24AM GMT
IDENTIFIED

IT Services continue to make the necessary software and security updates to some of our IT systems, working systematically through all these, whilst prioritising the most critical (Gold and Silver) services. This may result in occasional system downtime across some of our services as our IT teams and 3rd party suppliers carry out this work, and we continue to work with system owners to provide awareness as much as we can whilst carrying this out.

October 22, 2026 5:37PM BST
IDENTIFIED

Following guidance issued to UK organisations, IT Services is implementing a series of software and security updates across our systems. As a precaution, and to ensure we continue to focus on our Gold and Silver level services, a number of other public-facing services have temporarily been taken offline to ensure they remain secure while the updates are completed. The affected service owners have being informed directly. IT Services continue to work through the required updates and restore services as soon as it is safe to do so. We have already issued communications to staff and students, and will continue to monitor the situation closely and provide further updates as services are restored.

October 22, 2026 9:37AM BST
IDENTIFIED

We've identified issues with some web applications that may experience intermittent disruption. This has been escalated to the relevant teams and is being worked on as a priority to avoid persistent disruption.
Planned Network and Application Service Migration: Monday 2nd to Wednesday 4th NovemberPlanned Maintenance

Description

On Monday 2nd to Wednesday 4th November 2026, IT Services will be migrating a number of services to a new platform. Users may notice brief interruptions to some services while migrations take place, although significant disruption is not expected. Any impacts will be monitored closely and resolved as quickly as possible. This work is part of an ongoing programme to replace ageing infrastructure and improve the resilience, performance and supportability of IT services. ___ Ref: 160635

Components

Websites and Intranets, Other services

Schedule

November 2, 2026 10:00AM - November 4, 2026 2:00PM GMT


November 2, 2026 10:00AM GMT
UPDATE

Scheduled maintenance is starting.
UOB website CMS planned maintenance: Monday 2nd - Friday 6th NovemberPlanned Maintenance

Description

We are undertaking planned maintenance on the UOB Website CMS on Monday 2nd Nov at 5pm until Friday 6th Nov at 7am. The website will not be affected, however making content updates will not be possible.

Components

Websites and Intranets

Schedule

November 2, 2026 5:00PM - November 6, 2026 7:00AM GMT


November 2, 2026 5:00PM GMT
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

Electrical testing - David Smith BuildingPlanned Maintenance

Schedule

November 9, 2026 8:00AM - 8:00PM GMT

Components

Other services

Description

Norwood Electrical will be completing 5-year fixed wire testing at the David Smith Building, 9th November 2026. Each circuit in the building will need to be isolated to allow the testing to be completed, and Norwood will also carry out phase isolation to whole consumer units / distribution boards for approximately 10–15 minutes each. Electrical supply to the GF comms room will also be affected.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days