Planned Maintenance In Progress

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

3

Active Incidents

2

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Planned Maintenance

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Planned Maintenance

Wireless network

Planned Maintenance

Other services

Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services



February 26, 2024 5:42PM GMT
[Identified] Due to essential maintenance, we are currently aware of an issue with the DNS used by the Self-Service Cloud (CaaS) service. We hope to resolve this soon, but if you experience any issues, please temporarily use the IP address of your Virtual Machine for remote connection, instead of it's name. We apologise for any inconvenience and we'll update this page once the issue is resolved.

Incident Status

Partial Service Disruption

Components

Other services



February 23, 2024 1:31PM GMT
[Investigating] There is a problem with logging in to the Sports Centre system. We are currently working with the supplier to resolve this issue.

February 26, 2024 10:50AM GMT
[Investigating] This issue is ongoing. Any bookings for Sports, Exercise & Health (SEH) will need to be made by email, phone or walk-in to the SEH front desk currently..

Incident Status

Operational

Components

University managed computers, Other services



December 18, 2023 3:28PM GMT
[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT
[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.

Description

We are moving services and infrastructure from our external Data Centre (DC3) to our on-campus Data Centre between 23 February to 11 March. Owners of affected services have been informed, and the proposed downtime should have a limited impact. Some services will be less resilient until the move is complete. We have conducted extensive testing, and we do not anticipate any loss of service beyond those identified. However, this is a change to the network, and as such, there is always a risk. We understand the importance of maintaining uninterrupted IT services and are committed to ensuring that this move is successful with minimal impact on our users. We appreciate your understanding and cooperation during this period of transition. For any concerns or further information, please do not hesitate to contact the IT Service Desk, https://www.bristol.ac.uk/it-services/contacts/ (Ref: C2401-247)

Components

myERP - Finance & HR system, Wired network, Other services

Schedule

February 23, 2024 9:00AM - March 11, 2024 5:00PM GMT



February 23, 2024 10:55AM GMT
[Update] Work beginning

Description

We are undertaking maintenance to our wireless network. Students/Staff around campus may see a 15-minute outage. Outage will take place on Tuesday 27th Feb at 3am outside of business hours in the following buildings: Campus - Brislington book store Cathedral Square Fry building Langford - Wnydhurst Farm Residences City - Colston Street Deans Court Winkworth House Clifton - Clifton Hill House Goldney Hall/House Manor House Queens Rd 115 Richmond House/Terrace Sinclair House Precinct- Hillside Woodside Northwell House/Annexe 121 Redland rd St Michaels hill 28-33, 43/45, 51 and 53 Woodland Court (Change Ref: C2402-062)

Components

Wireless network

Schedule

February 27, 2024 3:00AM - 6:00AM GMT



February 27, 2024 3:00AM GMT
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

February 28, 2024 3:00AM - 6:00AM GMT

Components

Wireless network

Description

We are undertaking maintenance to our wireless network. Students/Staff around campus may see a 15-minute outage. Outage will take place on Weds 28th Feb at 3am, outside of business hours in the following buildings: Residences- Stoke Bishop- Badock Hall Churchill Hall Durdham Hall Hiatt Baker Hall Hollybush Lane Work Shops Holmes Cottage The Holmes University Hall Waltham Cottage Yard Wills Hall TQEC- Retort Shed (Change Ref: C2402-062)

Schedule

February 28, 2024 8:00AM - 6:00PM GMT

Components

Wired network

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at https://uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Wednesday, 28 February, between 8 am and 6 pm in the following locations: - 5 Tyndall Avenue You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)

Schedule

February 29, 2024 8:00AM - 6:00PM GMT

Components

Wireless network

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at https://uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Thursday, 29 February, between 8 am and 6 pm in the following locations: - Indoor Sport Centre (Tyndall Avenue) You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)

Schedule

March 1, 2024 8:00AM - 6:00PM GMT

Components

Wireless network

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at https://uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Friday, 1 March, between 8 am and 6 pm in the following locations: - 65 St Michaels Hil - 67 St Michaels Hil - 69 St Michaels Hil You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)

Schedule

March 1, 2024 11:00PM - March 2, 2024 2:00AM GMT

Components

Websites and Intranets

Description

The IT Self Service site (bristol.ac.uk/it-support) will be unavailable due to essential maintenance by the supplier. The maintenance work is scheduled to start at 11pm on Friday 1 March and complete at 2am on Saturday 2 March. IT Self Service will be unavailable during this period. Alternative contacts for IT support can be found at bristol.ac.uk/it-services/contacts.

Schedule

March 2, 2024 9:00AM - 5:00PM GMT

Components

Student Information Systems (SITS)

Description

SITS will be undergoing planned maintenance on Saturday 2nd March 9am-5pm. Both Evision and the SITS client will be unavailable during this time. The SITS database will remain available and any other services/integrations that use SITS data will be unaffected. (C2402-141)

Schedule

March 4, 2024 8:00AM - March 8, 2024 6:00PM GMT

Components

Wireless network

Description

We are undertaking essential wireless equipment upgrades in various locations. There may be a brief interruption to network connectivity in its vicinity for devices connected to Wi-Fi. We anticipate disruption of around 15 minutes but if you are having wireless connection issues after 30 minutes simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. The network should recover and reconverge without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. Updates will be provided on the Interim Wi-Fi Project page. In each building, the essential work is scheduled as follows: Senate House starting 4 March (duration: 3 days) Trinity Quay (New Dental School) starting 4 March (duration: 3 days) Canynge Hall starting 6 March (duration: 2 days) 35 Berkeley Square starting 8 March (duration: 1 day) Apart from in exceptional circumstances, all work will be carried out during typical hours of operation, between the hours of 8am to 6pm. We are working with building Facilities Managers to ensure this essential work is carried out with sensitivity to key events and activities in your buildings, although some impact is inevitable. If you have any questions, please email interim-wifi-project@bristol.ac.uk.

Schedule

March 9, 2024 8:00AM - March 10, 2024 5:00PM GMT

Components

MyBristol portal, Student Information Systems (SITS), Other services

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 9th March at 8:00 am to Sunday 10th March 5:00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications/services will be also affected: Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Password Reset System Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF:C2402-189)

Schedule

March 11, 2024 8:00AM - March 28, 2024 6:00PM GMT

Components

Wireless network

Description

We are undertaking essential wireless equipment upgrades in various locations. There may be a brief interruption to network connectivity in its vicinity for devices connected to Wi-Fi. We anticipate disruption of around 15 minutes but if you are having wireless connection issues after 30 minutes simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. The network should recover and reconverge without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. Updates will be provided on the Interim Wi-Fi Project page. https://uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx In each building, the essential work is scheduled as follows: Senate House - 11/3/2024 - 2-3 days 13 Berkeley Square - 13/3/2024 - 1 day 12 Berkeley Square - 13/3/2024 - 1 day 8-10 Berkeley Square - 14/3/2024 - 1-2 days Senate House - 11/3/2024 - 2-3 days NSSQI - 25/3/2024 - 1 day Tower View (Part of Queens) - 25/3/2024 - 1 day Physics (HH Wills building) - 26/3/2024 - 2-3 days 11-13 Tyndalls Park Road - 28/3/2024 - 1-2 days 15-19 Tyndalls Park Road - 28/3/2024 - 1-2 days Apart from in exceptional circumstances, all work will be carried out during typical hours of operation, between the hours of 8am to 6pm. We are working with building Facilities Managers to ensure this essential work is carried out with sensitivity to key events and activities in your buildings, although some impact is inevitable. If you have any questions, please email interim-wifi-project@bristol.ac.uk.

External Services

History (Last 3 days)

Description

We are undertaking maintenance to our wireless network. Details of the Interim Wi-Fi Project can be found at https://uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx The work will take place on Monday 26 February between 8 am and 6 pm in the following locations: - Arts and Social Sciences Library You may temporarily experience a short outage to wireless at some time between 8am and 6pm whilst individual Access Points are replaced. If you are having wireless connection issues after 30 minutes, simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk, bristol.ac.uk/it-services/contacts (Ref: C2401-280)


Components

Wireless network



Schedule

February 26, 2024 8:00AM - February 26, 2024 6:00PM GMT



February 26, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

February 26, 2024 6:00PM GMT
[Update] Scheduled maintenance is complete.