Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

2

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Planned Maintenance

Wireless network

Planned Maintenance

Other services

Degraded Performance

Copilot 'turned off'Degraded Performance

Incident Status

Degraded Performance

Components

Other services


October 9, 2026 11:03AM BST
IDENTIFIED

Some users are seeing the message "Copilot Chat was turned off for your organization" when accessing Copilot. Copilot has not been disabled. We are investigating this with our Microsoft support partner, who has escalated to Microsoft themselves. Investigations so far confirm that the issue is not within UoB systems, as no record can be found of any change to our settings. We continue to investigate with our support partner and directly with Microsoft. There are alternative methods for accessing Copilot however: - Access via the web at the below URL (this seems to be the most affected): https://m365.cloud.microsoft - Access via the Microsoft Teams application (you should find a Copilot button in the left-hand sidebar) - Access via the Edge web browser (click "Chat" in the top right corner and Copilot will open in a sidebar alongside the current web page)
Augustine's Courtyard electrical workPlanned Maintenance

Description

There will be electrical testing in Augustine's Courtyard from Monday 5th October to Friday 16th October, with a full building power shutdown scheduled for Saturday 17th October. Wifi services will also be temporarily affected.

Components

Wired network, Wireless network, Other services

Schedule

October 5, 2026 8:00AM - October 17, 2026 6:00PM BST


October 5, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.
Essential network maintenance: 12, 13 and 14 October, between 6:00 PM and 11:00 PMPlanned Maintenance

Description

Essential maintenance work will be carried out on the Modern Network on 12, 13 and 14 October 2026 between 6:00 PM and 11:00 PM. This activity has been scheduled outside normal business hours to minimize disruption to building users. However, staff and students in the affected buildings during this period may experience brief interruption of ~30 minutes to network services while the work is being completed.

Components

Wired network, Wireless network

Schedule

October 12, 2026 6:00PM - October 14, 2026 11:00PM BST


October 12, 2026 6:00PM BST
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

Essential network maintenance - Harptree buildingPlanned Maintenance

Schedule

October 14, 2026 8:00AM - October 15, 2026 6:00PM BST

Components

Wired network, Wireless network

Description

Essential network maintenance will take place at the Harptree and Maintenance building (North Somerset Campus) from 08:00 on Wednesday 14th October to 18:00 on Thursday 15th October. On Wednesday 14th, we anticipate a full network outage for both buildings. On the 15th the Network should be back up but not stable. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be classed as unavailable.”

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days