Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

1

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Partial Service Disruption

Wired network

Operational

Wireless network

Operational

Other services

Partial Service Disruption

Investigating PHP issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets, Other services


October 22, 2026 5:37PM BST
IDENTIFIED

Following guidance issued to UK organisations, IT Services is implementing a series of software and security updates across our systems. As a precaution, and to ensure we continue to focus on our Gold and Silver level services, a number of other public-facing services have temporarily been taken offline to ensure they remain secure while the updates are completed. The affected service owners have being informed directly. IT Services continue to work through the required updates and restore services as soon as it is safe to do so. We have already issued communications to staff and students, and will continue to monitor the situation closely and provide further updates as services are restored.

October 22, 2026 9:37AM BST
IDENTIFIED

We've identified issues with some web applications that may experience intermittent disruption. This has been escalated to the relevant teams and is being worked on as a priority to avoid persistent disruption.

Scheduled Maintenance

Essential network maintenancePlanned Maintenance

Schedule

October 25, 2026 8:00AM - 4:00PM GMT

Components

Wired network, Wireless network

Description

On Sunday 25 October, IT Services will be upgrading the campus network routers. This essential maintenance will start at 8.00 am and conclude at 4.00 pm. During this window we anticipate one outage of up to 15 minutes for each building, as the routers upgrade. At these points, there will be no access to wired and wireless networks. Although individual buildings will only be affected by one outage, access to the network should be considered ‘at risk’ for the whole maintenance period. This work supports the continuing stability and security of our university systems. Most university buildings on the Campus network will be affected. Buildings NOT affected by this change are listed below: • 1 - 9 Old Park Hill • 8 - 10 Berkely Square • 12 - 13 Berkely Square • Accommodation @ 33 • ASSL • Augustine Courtyard • Beacon House, Victoria Rooms, 1-5 Whiteladies Road • Botany Greenhouses • Cathedral Square • Coombe Dingle (Entire site) • Dorothy Hodgkin Building • 31 Great George Street • Howard House • Langford site • NCC • Richmond Building • Southmead Hospital • Sloane Robinson Building The following buildings routers are being upgraded but should not experience any loss of wired or wireless networks: • MVB • TQEC Research Hub - Bristol Digital Futures Institute (BDFI) • Trinity Quay - Bristol Dental School
Network Maintenance Works – Somerset Building, Rowberrow Building and the Avon Building (North Somerset Campus)Planned Maintenance

Schedule

October 27, 2026 8:00AM - October 28, 2026 6:00PM GMT

Components

Wired network, Wireless network

Description

Essential network maintenance will take place at the Somerset Building, Rowberrow Building and the Avon Building (North Somerset Campus) from 08:00 on Tuesday 27th October to 18:00 on 28th October. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be unavailable.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Printing Service Disruption Service Disruption

Incident Status

Service Disruption


Components

Printing (staff and students)




October 22, 2026 5:28PM BST
RESOLVED

No further reports of printing issues have been received, and all services continue to operate as expected. This issue is now considered fully resolved, with all affected functionality restored.

October 22, 2026 4:56PM BST
MONITORING

The printing issue has now been resolved. All functionality has been restored, including Print via Email and all previously affected multi-function printers. Monitoring will continue as a precaution, however no further issues are currently expected.

October 22, 2026 12:44PM BST
MONITORING

A fix has now been implemented, and improvements are beginning to be seen across the affected sites. The majority of printing services have now been restored. The remaining impact is currently limited to the Email to Print service and a small number of multi-function printers. Monitoring remains ongoing, and further updates will be provided as additional information becomes available.

October 22, 2026 11:42AM BST
IDENTIFIED

Reports received confirming that multiple multifunction devices (MFDs) are currently unavailable across multiple sites. Some printers remain operational at this time, but investigations are ongoing, and updates will be provided as further information becomes available.

October 22, 2026 11:12AM BST
INVESTIGATING

We have identified an issue affecting the University's printing service. Users may experience difficulties when attempting to print, including login prompts or connectivity errors when using Print Release printers. We are actively investigating the issue and are working to identify the cause and restore normal service as quickly as possible.
Essential network maintenance – Churchill Building (Langford Campus)Planned Maintenance

Description

Churchill Building (Langford Campus) - essential network maintenance will take place on Thursday 22 October between 12:00 and 14:00. Users onsite should continue to have access to both wired and wireless network connections throughout the maintenance window.


Components

Wired network, Wireless network



Schedule

October 22, 2026 12:00PM - October 22, 2026 2:00PM BST


October 22, 2026 2:00PM BST
UPDATE

Scheduled maintenance is complete.

October 22, 2026 12:00PM BST
UPDATE

Scheduled maintenance is starting.