Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

0

Active Maintenances

1

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Service Disruption

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Churchill Telephony issuesService Disruption

Incident Status

Service Disruption

Components

Telephony


August 26, 2026 5:25PM BST
IDENTIFIED

Some issues have been resolved following the implementation of the workaround, but others remain. We continue to liaise with the relevant 3rd parties to drive resolution. Further testing of potential fixes will be completed tomorrow. Further updates following the next support call at 10am.

August 26, 2026 12:43PM BST
IDENTIFIED

A potential workaround has been provided by the relevant third parties. This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation. Further updates to follow after next support call at 4pm.

August 26, 2026 9:12AM BST
INVESTIGATING

A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning. We'll provide further updates following this call.

August 25, 2026 7:13AM BST
INVESTIGATING

We're aware of Telephony issues impacting LVS services in the Churchill building at Langford. The relevant teams are working on finding a resolution with the 3rd party supplier. We'll provide further updates shortly. If you're experiencing these Telephony issues, please can you get in touch with the IT Service Desk or raise this on Halo: https://www.bristol.ac.uk/it-services/contacts/

Scheduled Maintenance

Electrical testing: Arts & Social Sciences library: 5 September 2026Planned Maintenance

Schedule

September 5, 2026 8:00AM - 4:00PM BST

Components

Wired network, Wireless network

Description

We are conducting electrical testing in the Arts and Social Sciences library on 5 September, so there will be intermittent outages to power and networking throughout the day. We try to keep these interruptions to a minimum, but we anticipate these will continue through the day from 8am-4pm.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Marks and Attendances (MAF - Physics) and (MAF – eBiolabs) Planned MaintenancePlanned Maintenance

Description

Essential maintenance is scheduled for the Marks and Attendances systems. The following systems will be temporarily unavailable. Planned Start: 26 August 2026, 10:00 AM Planned End: 27 August 2026, 5:00 PM Impacted Systems: Marks and Attendances (MAF - Physics) Marks and Attendances (MAF – eBiolabs)


Components

Other services



Schedule

August 26, 2026 10:00AM - August 26, 2026 5:00PM BST


August 26, 2026 5:00PM BST
UPDATE

Scheduled maintenance is complete.

August 26, 2026 10:00AM BST
UPDATE

Scheduled maintenance is starting.
Network Maintenance Works – Blagdon Building and Brinsea Building (North Somerset Campus)Planned Maintenance

Description

Essential network maintenance will take place at the Blagdon Building and Brinsea Building (North Somerset Campus) from 08:00 to 18:00 on Tuesday 25th August. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be unavailable. (0154073)


Components

Wired network, Wireless network



Schedule

August 25, 2026 8:00AM - August 25, 2026 6:00PM BST


August 25, 2026 6:00PM BST
UPDATE

Scheduled maintenance is complete.

August 25, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.
Microsoft password synchronisation issues Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Microsoft Office 365 (Outlook, OneDrive), Other services




August 25, 2026 4:21PM BST
RESOLVED

This issue has been resolved

August 24, 2026 3:22PM BST
MONITORING

We have been advised that this issue has been resolved, however users are likely to experience delays with their passwords syncing due to the the backlog. We apologise for the inconvenience.

August 24, 2026 2:41PM BST
IDENTIFIED

We are aware of an issue where some users have reset their passwords but the new password is not being recognised when they try to log in. This is also delaying the creation of some Microsoft accounts. This has been caused by a problem at Microsoft's end, and we are working to rectify the issue as soon as possible.
8x8 Contact Center - Planned MaintenancePlanned Maintenance

Description

8x8 has informed us that they are making a change to the Contact Centre platform to address stability improvements and add new features on Mon Aug 24 22:00:00 GMT 2026 to Tue Aug 25 2:00:00 GMT 2026. 8x8 have stated this will not be service affecting.


Components

Telephony



Schedule

August 24, 2026 10:00PM - August 25, 2026 2:00AM BST


August 25, 2026 2:00AM BST
UPDATE

Scheduled maintenance is complete.

August 24, 2026 10:00PM BST
UPDATE

Scheduled maintenance is starting.
ONS Connectivity IssuesDegraded Performance

Incident Status

Degraded Performance


Components

Other services




August 24, 2026 4:22PM BST
RESOLVED

As we've not heard any feedback confirming these issues persist, this is marked as resolved

August 21, 2026 2:37PM BST
MONITORING

We have been informed that SRS should be back up and running.

August 21, 2026 1:04PM BST
INVESTIGATING

We are aware of issues affecting the Secure Research Service (SRS) within the Office of National Statistics this morning. Some users may experience slow performance or difficulties accessing the service. The issue has been reported and investigations are ongoing. We apologise for any inconvenience and will provide an update when more information is available. If you have any questions, please contact Customer support: srs.customer.support@ons.gov.uk
Network Maintenance Works to the wireless network Bristol-ManagedPCsPlanned Maintenance

Description

Essential network maintenance will take place to the Bristol-ManagedPCs wireless network from 08:00 to 09:00 on Monday 24th August. During this window, staff/students using University Macs and shared PCs connected to Bristol-ManagedPCs may experience a brief interruption (a few seconds) to their network connection at 8am. This should restore itself automatically. If it doesn't, please contact the IT service desk. Eduroam is not affected by this work. The following buildings will not be affected by this work: • Sloane Robinson Building • 1 Cathedral Square • Old Park Hill, 8-10 and 12-13 Berkeley Square, Beacon House, Howard House and any building migrated to Modern Network


Components

Wireless network



Schedule

August 24, 2026 8:00AM - August 24, 2026 9:00AM BST


August 24, 2026 9:00AM BST
UPDATE

Scheduled maintenance is complete.

August 24, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.