Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

0

Active Maintenances

5

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Partial Service Disruption

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Professional Services Remote Desktop intermittent connection issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Remote desktop (staff, student, other)


December 1, 2022 5:51PM GMT
[Investigating] We are aware of a fault on the Professional Services Remote Desktop which is causing some connections to be rejected. If you are experiencing problems please try to connect again. We are investigating the issue.

December 1, 2022 6:15PM GMT
[Investigating] If you receive a certificate warning when trying to connect please click to ignore and you should then connect.

December 2, 2022 6:03PM GMT
[Investigating] Investigations are continuing. As above you should still be able to connect by clicking yes to continue past the certificate error (should you have one).

December 6, 2022 1:34PM GMT
[Investigating] Work is scheduled between 5pm and 7pm this evening, 6 December, to help resolve issues. Please note that the service will be unavailable during this time. The work will also impact the Health Sciences Secure Remote Desktop Service. Details can be found on the maintenance item at https://itstatus.bristol.ac.uk/pages/maintenance/5798d20cc211074a0e000edf/638f440c9caa5566cb4299a5
Replay timeout error messagePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Blackboard, RePlay and Library systems


November 29, 2022 5:51PM GMT
[Identified] We are aware of a timeout error message when trying to access Re/Play from a Blackboard course menu link. The supplier has identified the issue is related to search based functions, and is working to resolve it as soon as possible. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) are currently unaffected. We apologise for any inconvenience this has caused.

Scheduled Maintenance

At risk notification: Essential hosting platform maintenance in December and JanuaryPlanned Maintenance

Schedule

December 5, 2022 9:00AM - January 31, 2023 5:00PM GMT

Components

Other services

Description

From December 2022 to January 2023 IT Services will be carrying out essential maintenance on our hosting platform. The work will be paused over the Winter vacation. We do not anticipate any impact to services and the maintenance will be closely controlled and monitored. However, whilst testing has shown there is no impact to services, services should be considered at a risk during this period. (Ref: C2210-293)
Interruption to Professional Services (specialist apps) Remote Desktop and Health Sciences Secure Remote Desktop Service, between 5pm and 7pm on Tuesday 6 DecemberPlanned Maintenance

Schedule

December 6, 2022 5:00PM - 7:00PM GMT

Components

Remote desktop (staff, student, other)

Description

The Professional Services (specialist apps) Remote Desktop Service will be unavailable between 5pm and 7pm on Tuesday 6 December to allow for emergency maintenance. This service provides a Remote Desktop solution for Professional Staff who need access to specific onsite resources such as SITS and financial software. The work will also impact the Health Sciences Secure Remote Desktop Service. Please note that the Windows Virtual Desktop for Staff and Students is not affected. We apologise for any inconvenience caused. If you have any issues related to this work please contact the IT Service Desk, https://www.bristol.ac.uk/it-services/contacts/
Password reset, MyStudents and other services unavailable from 2am on 10 December to 10pm on 11 DecemberPlanned Maintenance

Schedule

December 10, 2022 2:00AM - December 11, 2022 10:00PM GMT

Components

Administrative systems (Finance & HR), Student Information Systems (SITS)

Description

There is essential maintenance scheduled on the Student Information System (SITS) from Saturday 10 December 2.00 am to Sunday 11 December 10.00 pm. SITS desktop client and e:Vision web pages will be unavailable during this time. The following applications and services will also be affected: Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts (REF: C2210-339 )
Essential maintenance on MyBristol portal on Tues 13 DecemberPlanned Maintenance

Schedule

December 13, 2022 7:30AM - 8:30AM GMT

Components

MyBristol portal

Description

There is essential maintenance scheduled on our Database System supporting the MyBristol portal, for Tuesday 13th December 07:30 to 08:30. The following applications / services will be unavailable at this time: MyBristol Portal C2211-085
Essential maintenance affecting a number of services on Wednesday 14 December, 7.30am-8.30amPlanned Maintenance

Schedule

December 14, 2022 7:30AM - 8:30AM GMT

Components

MyBristol portal, Student Information Systems (SITS), Websites and Intranets, Other services

Description

There is essential maintenance scheduled on one of our Database Systems for Wednesday 14th December 07:30 to 08:30. The following applications / services will be unavailable at this time. IS:Identity Manager (Microsoft) - MIM (Integration) BS:BO Reporting ~ Students, BS:Datahub IS:DATA_INT BS:Photo ID Upload BS:Legend BS:Library Services Platform BS:Gmail mail name change app BS:Shared Mailboxes BS:Ucard BS:MyBristol Portal (Integration) BS:Identity Matching Service BS:PIMS BS:Studentinfo/ BS:Online Registration BS:Standard Jobs IS:Active Directory Domain Services (Integration) IS:QREG BS:Miscellaneous Groups Management BS:REXCO C2211-297

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Essential maintenance on our Database Systems on 6th DecemberPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 6th December 07:30 to 08:30. The following applications / services will be unavailable at this time. BS:Finance Reporting BS:Web Finance Reporting BS:Research Time Recording IS:DATA_INT (Integration) BS:BO Reporting ~ Finance IS Active Directory (Integration) BS:Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2211-083


Components

Administrative systems (Finance & HR), Pure (Research Information System), Websites and Intranets, Other services



Schedule

December 6, 2022 7:30AM - December 6, 2022 8:30AM GMT


December 6, 2022 7:30AM GMT
[Update] Scheduled maintenance is starting.

December 6, 2022 8:30AM GMT
[Update] Scheduled maintenance is complete.
Essential maintenance to Database Systems on 6 December, 7.30am-8.30amPlanned Maintenance

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 6 December between 7:30am and 8:30am. The following applications / services will be unavailable during this time. - Finance Reporting - Web Finance Reporting - Research Time Recording - BO Reporting ~ Finance - Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. (Ref: C2211-083)


Components

Websites and Intranets, Other services



Schedule

December 6, 2022 7:30AM - December 6, 2022 8:30AM GMT


December 6, 2022 7:30AM GMT
[Update] Scheduled maintenance is starting.

December 6, 2022 8:30AM GMT
[Update] Scheduled maintenance is complete.
Network maintenance in Colston Street, Winkworth and Deans CourtPlanned Maintenance

Description

The wired and wireless networks will be unavailable between 8am and 10pm on Monday the 5th in the following locations: 33 Colston Street Winkworth House Deans Court


Components

Wireless network, Other services



Schedule

December 5, 2022 8:00AM - December 5, 2022 10:00AM GMT


December 5, 2022 8:00AM GMT
[Update] Scheduled maintenance is starting.

December 5, 2022 10:00AM GMT
[Update] Scheduled maintenance is complete.