Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

4

Active Incidents

2

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Degraded Performance

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Partial Service Disruption

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Microsoft 365 issuesDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)


November 13, 2026 4:59PM GMT
MONITORING

Latest update from UoB on the Microsoft global issue: Microsoft has confirmed its services are continuing to recover following the global outage that disrupted access to its Microsoft 365 platform earlier today. Applications including Outlook, Calendar and SharePoint are steadily recovering. You may experience intermittent connection problems as the systems restore and it may take time for emails to filter through. In the case of any residual impacts from the outage please check https://itstatus.bristol.ac.uk/ for the latest information and contact IT Services at https://uob.sharepoint.com/sites/itservices if you continue to experience any issues. We’ll continue to monitor the situation over the weekend and will provide further updates should there be any significant developments.

November 13, 2026 4:05PM GMT
MONITORING

Latest update from Microsoft on the global incident: We remain focused on addressing residual impact and ensuring reliable service restoration. We continue to assess recovery across various connection methods and are closely monitoring service health to verify sustained stability. Further updates from Microsoft will continue to appear at https://status.cloud.microsoft/ IT Services can confirm we are starting to see improvements across a number of M365 services across the UoB estate.

November 13, 2026 2:49PM GMT
MONITORING

Latest update from Microsoft on the global incident: We're continuing to see improvements in service availability with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues. We've implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We're closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability. Further updates from Microsoft will continue to appear at https://status.cloud.microsoft/

November 13, 2026 1:43PM GMT
IDENTIFIED

Please see the latest update from Microsoft on the global incident: We're seeing continued recovery progress across affected regions - with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure. Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation. Further updates from Microsoft will appear at https://status.cloud.microsoft/ IT Services can also add that we are starting to see reports of partial recovery to Outlook - both desktop application & online versions - across the UoB estate

November 13, 2026 11:45AM GMT
IDENTIFIED

We are still experiencing issues with Microsoft applications due to the global incident The latest update from Microsoft is that they have made additional progress toward service recovery with recovery actions completed across portions of the affected infrastructure in the Asia Pacific region. Traffic is being gradually restored and they are seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues. Their focus is now on extending these recovery actions across affected infrastructure in other regions while continuing stabilisation efforts and adding supporting capacity to improve service consistency. Reducing email queues and backlogs remains a priority and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up. Further information on services impacted and next steps can be found at https://status.cloud.microsoft/

November 13, 2026 8:03AM GMT
IDENTIFIED

As you may be aware, there is a global outage at Microsoft. This has affected our email and calendar access; this may also affect Teams and Sharepoint but we are monitoring the situation here at Bristol. Please continue to check this page regularly for updates. We ask that colleagues communicate through Teams where possible to avoid overloading the email system with messages when the system gets back up and running. For further information you can visit https://status.cloud.microsoft/
UoB Active/Sport, Exercise & Health - Service Degradation (Legend)Operational

Incident Status

Operational

Components

Websites and Intranets, Other services


November 10, 2026 12:29PM GMT
IDENTIFIED

There is an issue currently affecting the UoB Sport, Exercise & Health website and Active mobile app, which is preventing users from accessing the service. This is currently being and the relevant team are working to restore normal service as quickly as possible.
Login issues in Linux Computer LabsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

University managed computers


November 9, 2026 9:59AM GMT
IDENTIFIED

We are aware of some login issues persisting due to some users reaching Linux storage quotas. This quota has been temporarily increased to facilitate login access for those impacted but they will need to follow the below guide to remove excess files to return below the original quota: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-linux-gui.aspx?isSPOFile=1&xsdata=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%3D&sdata=LzY3MFRCVCt0RVRYUGRYU1pFbUhFU1o2RU9ySDNFOGpRMG9xRHphcXcrND0%3D&ovuser=b2e47f30-cd7d-4a4e-a5da-b18cf1a4151b%2Cvn25791%40bristol.ac.uk&TeamsCID=752ee6e5-91da-4066-85f4-453e1ff128b6&OR=Teams-HL&CT=1793898930428&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI0OS8yNjEwMTUxNTIxNiIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#do-you-have-disk-space This is being investigated by the relevant teams and further updates to be provided as soon as possible.

November 5, 2026 3:27PM GMT
MONITORING

After testing today, we've seen consistent successful logins for devices in various labs for a multitude of users. As such, Linux devices have returned to expected behaviour. We'll continue to monitor this until the close of play Friday.

November 5, 2026 11:54AM GMT
IDENTIFIED

Following multiple testing sessions over the last couple days ,updates have been applied to servers and pushed out to Linux clients in labs. Whilst this produced positive results on the back-end, we await further user testing in the labs to confirm whether any more work is required to resolve this issue. More updates to follow this afternoon.

November 3, 2026 3:43PM GMT
INVESTIGATING

Testing has continued to warrant inconsistent results thus far, with some progress made on behaviour of this issue. Onsite engineers continue to work on Linux devices in MVB to drive resolution. Further updates to follow

November 2, 2026 5:08PM GMT
INVESTIGATING

We continue to see issues with logins to Linux lab devices and this has been escalated as a priority following the Open day over the weekend. In-person testing is taking place early Tuesday morning to dig deeper into this issue. Further updates will be provided following this.

October 23, 2026 12:24PM BST
INVESTIGATING

We have had reports of some users being unable to log into Linux lab machines around campus. We are actively investigating this and will provide updates as soon as possible. We apologise for any inconvenience
Investigating PHP issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets, Other services


October 26, 2026 10:24AM GMT
IDENTIFIED

IT Services continue to make the necessary software and security updates to some of our IT systems, working systematically through all these, whilst prioritising the most critical (Gold and Silver) services. This may result in occasional system downtime across some of our services as our IT teams and 3rd party suppliers carry out this work, and we continue to work with system owners to provide awareness as much as we can whilst carrying this out.

October 22, 2026 5:37PM BST
IDENTIFIED

Following guidance issued to UK organisations, IT Services is implementing a series of software and security updates across our systems. As a precaution, and to ensure we continue to focus on our Gold and Silver level services, a number of other public-facing services have temporarily been taken offline to ensure they remain secure while the updates are completed. The affected service owners have being informed directly. IT Services continue to work through the required updates and restore services as soon as it is safe to do so. We have already issued communications to staff and students, and will continue to monitor the situation closely and provide further updates as services are restored.

October 22, 2026 9:37AM BST
IDENTIFIED

We've identified issues with some web applications that may experience intermittent disruption. This has been escalated to the relevant teams and is being worked on as a priority to avoid persistent disruption.
UOB website CMS planned maintenance: Monday 2nd - Friday 6th NovemberPlanned Maintenance

Description

We are undertaking planned maintenance on the UOB Website CMS on Monday 2nd Nov at 5pm until Friday 6th Nov at 7am. The website will not be affected, however making content updates will not be possible.

Components

Websites and Intranets

Schedule

November 2, 2026 5:00PM - November 6, 2026 7:00AM GMT


November 2, 2026 5:00PM GMT
UPDATE

Scheduled maintenance is starting.
Self-Service Cloud and Horizon VDI scheduled maintenance Planned Maintenance

Description

The Self-Service Cloud and Horizon VDI services are undergoing maintenance on the 09/11/2026 - 19/11/2026 starting at 9am . Maintenance: Certificate rotation - this maintenance work will not affect any running Self service VMs or current VDI session Maintenance Impact: Self Service Cloud: During the maintenance period, there will be a disruption to the creating new Self service Cloud VMs for short periods of time. Please wait and try again later. Horizon VDI: During the maintenance period, at times the ability to launch a new desktop will be disrupted for short periods of time. Please wait and try again later.

Components

Other services

Schedule

November 9, 2026 9:00AM - November 19, 2026 9:00PM GMT


November 9, 2026 9:00AM GMT
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

Network Maintenance Works: Tues 17 - Weds 18 November. Translational Biomedical Research Centre (TBRC) (North Somerset Campus)Planned Maintenance

Schedule

November 17, 2026 8:00AM - November 18, 2026 6:00PM GMT

Components

Wired network, Wireless network

Description

Network Maintenance Works – Translational Biomedical Research Centre (TBRC) (North Somerset Campus) Essential network maintenance will take place at the Translational Biomedical Research Centre (TBRC) (North Somerset Campus) from 08:00 on Tuesday 17th November to 18:00 on 18th October. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be unavailable.
Essential network maintenance - Tuesday 24th NovemberPlanned Maintenance

Schedule

November 24, 2026 5:00PM - 9:00PM GMT

Components

Wired network, Wireless network, Other services

Description

IT Services will be carrying out planned network maintenance on Tuesday 24th November between 5pm-9pm. During the maintenance window, no impact on services is expected. This work is part of our ongoing efforts to maintain the stability and security of our University systems.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

Microsoft 365

Status.io

History (Last 3 days)

AV issues in Sloane Robinson BuildingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services




November 12, 2026 4:00PM GMT
RESOLVED

All reported AV issues associated with yesterday's power outage have been resolved.

November 11, 2026 4:12PM GMT
IDENTIFIED

The majority of AV issues, including room booking panels, have been resolved. Remaining devices will be worked on first thing Thursday morning to address any minor issues that are ongoing.

November 11, 2026 1:46PM GMT
IDENTIFIED

Whilst most rooms and AV equipment are back online, some issues remain - particularly room booking panels. We continue to liaise with our 3rd party provider for support on restoring AV services as soon as possible.

November 11, 2026 10:52AM GMT
INVESTIGATING

Due to a few power cuts that occurred at 6:45am this morning, we have been seeing issues with the Active Learning Studios in Sloane Robinson. We are actively working on troubleshooting these and will provide updates where possible.
Essential maintenance on network switchesPlanned Maintenance

Description

Essential maintenance on network switches taking place this afternoon.


Components

Other services



Schedule

November 11, 2026 1:00PM - November 11, 2026 5:00PM GMT


November 11, 2026 5:00PM GMT
UPDATE

Scheduled maintenance is complete.

November 11, 2026 1:00PM GMT
UPDATE

Scheduled maintenance is starting.