Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

0

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Network issues in BDFIOperational

Incident Status

Operational

Components

Wired network, Wireless network


May 12, 2026 11:46AM BST
INVESTIGATING

We are aware of network issues that are affecting the BDFI on Avon Street. The team are currently investigating.

May 12, 2026 1:01PM BST
INVESTIGATING

We are currently investigating the incident

May 15, 2026 11:28AM BST
MONITORING

The cause of this issue was a fibre break which is being repaired by our 3rd party contractors. They have advised that they are still working on the cabling and connectivity has been partially restored, but will require further testing next week.
Accessing UoB resources on a Personal Windows deviceOperational

Incident Status

Operational

Components

Other services


October 15, 2025 3:52PM BST
MONITORING

Windows 10 has reached the end of support on October 14, 2025. If your personal computer is still on Windows 10, you will no longer be able to access University systems from your personal computer after 9 am on Thursday 16 October. To continue to access University systems, your computer will need to be running Windows 11. If your computer is compatible, please follow the prompts and instructions provided by Microsoft. If your computer is not compatible, then it may need to be replaced. Once upgraded, please follow the steps below to re-register your computer. If you’ve already upgraded your computer to Windows 11, you’ll need to re-register your computer to ensure our systems know that it has been upgraded. Instructions to re-register can be found here: https://www.bristol.ac.uk/it-services/university-services-on-personal-windows-device/ If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

Scheduled Maintenance

Database maintenance: Tuesday 2nd June 08:00 - 17:00Planned Maintenance

Schedule

June 2, 2026 8:00AM - 5:00PM BST

Components

Remote desktop (staff, student, other), Other services

Description

IT Services will be undertaking essential database maintenance on Tuesday 2nd June 08:00 - 17:00. The following services should be considered at-risk during this period: Remote Desktop Services : Health Sciences remote desktop Staff Remote Desktop SITS BEMS Please contact the IT Service Desk if you have any questions or concerns regarding this work. Change ref. C2605-053
SITS maintenance: Tuesday 2nd June 5:30 - 6:00pmPlanned Maintenance

Schedule

June 2, 2026 5:30PM - 6:00PM BST

Components

Student Information Systems (SITS), Other services

Description

Essential maintenance of the SITS Database will take place on Tuesday, the 2nd of June, between 5:30 pm and 6:00 pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies EVision SITS Client Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts C2605-012
Essential maintenance to SITSPlanned Maintenance

Schedule

June 2, 2026 6:00PM - 7:00PM BST

Components

Student Information Systems (SITS)

Description

Essential maintenance is scheduled for the Student Information System (SITS) on Tuesday, 2nd of June, from 18:00 to 19:00. The following applications/services will be also affected:  SITS client  SITS evision Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts C2605-169
Essential network maintenance : Wednesday 3 June from 5 pm until 7pm Planned Maintenance

Schedule

June 3, 2026 5:00PM - 7:00PM BST

Components

Wired network, Wireless network, Other services

Description

IT Services will be carrying out planned network maintenance on Wednesday 3 June from 5 pm to 7 pm. During the maintenance window, there will be an outage of approximately one hour to the following services: • University Wi-Fi (not including Modern Network sites) • VPN access • Internet connectivity (both wired and wireless) at the QTIC site, Cathedral Square. Access to the network should be considered ‘at risk’ for the whole maintenance period. This work is part of our ongoing efforts to maintain the stability and security of our University systems. ref: C2602-246
Database maintenance: Thursday 4th June 08:00 - 12:00Planned Maintenance

Schedule

June 4, 2026 8:00AM - 12:00PM BST

Components

Other services

Description

IT Services will be undertaking essential database maintenance on Thursday 4th June 08:00 - 12:00. The following services should be considered at-risk during this period: BS: ZC-eBiolabs > Life Sciences BS: ZD-PHYS Marks system > Physics Please contact the IT Service Desk if you have any questions or concerns regarding this work. Change ref. C2605-063
Essential database maintenance - C2605-004 Planned Maintenance

Schedule

June 4, 2026 12:00PM - 2:00PM BST

Components

Student Information Systems (SITS), Websites and Intranets, Other services

Description

IT Services will be undertaking database maintenance on Thursday 4th June 12:00 to 14:00. The following applications / services will be unavailable or ‘at-risk’ during this period. SITS University Website University Website - Site Manager (T4) Studentinfo Password Reset System RXCO (Registration System) BS:Find a- Ref C2605-004 Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts
Website maintenance: Tuesday 10th June 09:00-13:00Planned Maintenance

Schedule

June 10, 2026 9:00AM - 1:00PM BST

Components

Websites and Intranets, Other services

Description

IT Services will be undertaking essential website maintenance on Tuesday 10th June 09:00 - 13:00.   The following services should be considered at-risk during this period: BS:Contact Directory BS:Degree Ceremonies BS:Online timetables BS:SLS Admissions Academic Scoring BS:Shared Mailboxes BS:StudentInfo BS:TSS Tier4 Timesheets BS:Unit and Programme Catalogues BS:eRecruit BS:External Web Profiles BS:MyStudents BS:Orca BS:Prospectus Editing Tool BS:SLS Exam Timetables Print Release BS:Student Mobile App BS:Data Capture at pre-applicant events (iPad CRM) BS:Directory of Experts BS:Enterprise Data Dictionary BS:Find a ... BS:HESA-Broadcaster BS:Identity Matching Service BS:Interface Catalogue BS:MAB BS:PermitSmarti BS:Photo ID Upload BS:Pure Self-Service Access BS:Re-Store BS:Research Time Recording System BS:Study Abroad Conversion BS:Tariff Bearing Qualifications BS:Travel Insurance BS:Web finance reporting CampusM Mail Name Change   Please contact the IT Service Desk if you have any questions or concerns regarding this work. Change ref. C2605-053
Essential database maintenance: Thursday 18th JunePlanned Maintenance

Schedule

June 18, 2026 8:30AM - 11:30AM BST

Components

Other services

Description

IT Services will be undertaking database maintenance on Thursday 18th June 08:30am to 11:30am. The following applications / services will be unavailable or ‘at-risk’ during this period. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO Ref C2603-227 Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Bristol Dentistry School - Year-5 end date - system access issueService Disruption

Incident Status

Service Disruption


Components

Other services




May 29, 2026 12:29PM BST
INVESTIGATING

We are aware of the issue where Year 5 dentistry students have lost access to number of systems such as Salud/Titanium and Radar. The issue is being investigated.

June 1, 2026 10:13AM BST
RESOLVED

This issue has been resolved. We apologise for the inconvenience.