Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Service Disruption

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Linux Authentication IssuesService Disruption

Incident Status

Service Disruption

Components

Authentication (Single Sign On)


July 17, 2025 5:21PM BST
[Investigating] We are aware of a problem with UoB Linux system authentication. We are currently working to find a resolution as soon as possible.
Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at https://www.bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance/ before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at https://check-in.bristol.ac.uk/

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

8x8 Service IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Telephony




July 16, 2025 3:12PM BST
[Investigating] We've had confirmation 8x8 are having system issues - specifically preventing new logins. This shouldn't affect anyone already logged into 8x8. This is currently being looked into and we'll update this thread where possible.

July 16, 2025 4:46PM BST
[Monitoring] 8x8 have confirmed the issue should now be resolved, but are monitoring the situation just in case. If you had this issue, please try closing 8x8 and logging back in. https://status.8x8.com/

July 17, 2025 5:25PM BST
[Resolved] This issue is now resolved.
Network switch down in 25-27 Belgrave RoadService Disruption

Incident Status

Service Disruption


Components

Wired network, Wireless network




July 17, 2025 10:44AM BST
[Identified] There is currently a network switch down in 25-27 Belgrave Road, this will be affecting both wired and wireless connections in the building.

July 17, 2025 3:03PM BST
[Resolved] This issue has now been resolved.
Matlab Server OutageService Disruption

Incident Status

Service Disruption


Components

Other services




July 16, 2025 2:20PM BST
[Investigating] We've had confirmation that the Matlab server is currently down. This is currently being looked into - Mathworks have yet to update their Status page to show this but please check there initially for any updates: https://status.mathworks.com/ We'll also update this thread where possible.

July 16, 2025 2:48PM BST
[Monitoring] The Matlab server has been restarted and should now be operational. Please test whether you can use Matlab again - if you're still experiencing issues, please raise this on Halo or call the IT Service Desk: https://uob.haloitsm.com/portal/newticket?tickettype_id=1&btn=96 0117 428 2100

July 16, 2025 3:25PM BST
[Resolved] This issue is now resolved
Planned Networks Maintenance - Wednesday 16th July 2025Planned Maintenance

Description

Due to essential maintenance, Students/Staff may see a 15 minute outage to all Wi-Fi in certain buildings outside of business hours on Wednesday 16th July between 4am - 5am. There will be a complete Wi-Fi outage in the following buildings: - Fry Building - 65-67 Avon Street (BDFI sheds) There will be a partial Wi-Fi outage in the following buildings: - Manor Hall (Dining Room) - 31 Great George Street (2nd floor)


Components

Wireless network



Schedule

July 16, 2025 4:00AM - July 16, 2025 5:00AM BST


July 16, 2025 4:00AM BST
[Update] Scheduled maintenance is starting.

July 16, 2025 5:00AM BST
[Update] Scheduled maintenance is complete.
Syllabus Plus Timetabling Planned Maintenance : Monday 14 July to Tuesday 15 JulyPlanned Maintenance

Description

Essential maintenance is scheduled for the Syllabus Plus Timetabling System Impacted Systems: Syllabus Plus General Online Timetable Personal Timetable Web Room Booking Planned Start: 14 July 2025, 09:00 AM Planned End: 15 July 2025, 05:00PM (Change reference : C2507-067)


Components

Other services



Schedule

July 14, 2025 9:00AM - July 15, 2025 5:00PM BST


July 14, 2025 9:00AM BST
[Update] Scheduled maintenance is starting.

July 15, 2025 5:00PM BST
[Update] Scheduled maintenance is complete.
Planned Networks Maintenance - Tuesday 15th July 2025Planned Maintenance

Description

Due to essential maintenance, Students/Staff may see 3 short outages of less than a couple of minutes to WiFi. These outages will take place on Tuesday 15th July between 6am - 8:30am outside of business hours across Main campus, Langford campus and in these residences: - Langford Old/New Hostels - Osborne Villas - St Michaels Hill (61/63) - Manor House


Components

Wireless network



Schedule

July 15, 2025 6:00AM - July 15, 2025 8:30AM BST


July 15, 2025 6:00AM BST
[Update] Scheduled maintenance is starting.

July 15, 2025 8:30AM BST
[Update] Scheduled maintenance is complete.