Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

3

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Partial Service Disruption

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Service Disruption

Issues with VPNService Disruption

Incident Status

Service Disruption

Components

Other services


September 15, 2026 3:38PM BST
MONITORING

We believe this issue has now been resolved but we'll keep monitoring progress for a short time to ensure this is the case. If you're still experiencing issues using the VPN, please re-open your Halo ticket or get back in touch directly: https://www.bristol.ac.uk/it-services/contacts/

September 15, 2026 3:25PM BST
INVESTIGATING

We've identified an issue where the connecting to the VPN blocks access to the internet. Disconnecting from the VPN should restore internet access, but there is currently no workaround for accessing University resources if you require the VPN to do so. We'll continue to investigate this issue and aim for resolution as soon as possible. Further updates expected by 4pm.

September 15, 2026 2:45PM BST
INVESTIGATING

We are currently investigating issues affecting users connected to VPN Further updates to follow
UOB app: Bristol ready guide and To do list unavailable for some usersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services


August 27, 2026 9:56AM BST
IDENTIFIED

We are aware that some students are unable to access the Bristol Ready Guide and To-do list on the UOB app. https://www.bristol.ac.uk/students/new/university-bristol-app/ Our supplier is investigating the issue. If you are affected by this issue please ensure your device is running the latest updates, and that you have sufficient storage space . After running the updates please log out and back into the app. As a workaround you should be able to access the service online via your web browser https://app.bristol.ac.uk/
Churchill Telephony issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony


September 15, 2026 3:50PM BST
IDENTIFIED

Some Telephony issues persist, and discussions with the relevant 3rd parties are ongoing. We continue to work with stakeholders and the 3rd parties to achieve resolution

August 28, 2026 5:04PM BST
IDENTIFIED

The most impacting Telephony issues for LVS should now be resolved. However, smaller ongoing issues are still present and need further troubleshooting. Further support will be present on site at Langford from the 2nd of September - please continue to raise telephony issues with the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

August 28, 2026 12:16PM BST
IDENTIFIED

Some Telephony issues persist but progress has been made in identifying where the issues lie. We continue to liaise with our 3rd parties to resolve these issues.

August 26, 2026 5:25PM BST
IDENTIFIED

Some issues have been resolved following the implementation of the workaround, but others remain. We continue to liaise with the relevant 3rd parties to drive resolution. Further testing of potential fixes will be completed tomorrow. Further updates following the next support call at 10am.

August 26, 2026 12:43PM BST
IDENTIFIED

A potential workaround has been provided by the relevant third parties. This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation. Further updates to follow after next support call at 4pm.

August 26, 2026 9:12AM BST
INVESTIGATING

A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning. We'll provide further updates following this call.

August 25, 2026 7:13AM BST
INVESTIGATING

We're aware of Telephony issues impacting LVS services in the Churchill building at Langford. The relevant teams are working on finding a resolution with the 3rd party supplier. We'll provide further updates shortly. If you're experiencing these Telephony issues, please can you get in touch with the IT Service Desk or raise this on Halo: https://www.bristol.ac.uk/it-services/contacts/

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days