Active Incident and Maintenance

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

1

Active Maintenances

17

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Mandatory training sanctionsOperational

Incident Status

Operational

Components

Other services


March 31, 2026 3:01PM BST
MONITORING

If you are a member of staff or a PGR student, and have lost access to systems from early April 2026, you may have outstanding mandatory training to complete in the Develop portal. You will still be able to access: • Develop • Halo ​• MS Teams • Outlook • UCards – To enter the university buildings You will NOT be able to access: • Library resources • MyERP • ​VPN and any systems behind that You can quickly check here to see the status of your cyber training, whether anything is outstanding: https://cybertrainingstatus.bristol.ac.uk/ For more information please see this SharePoint page: https://uob.sharepoint.com/sites/peopledevelopment/SitePages/Mandatory-Training.aspx ​The main Develop page can also be found here: https://develop.bristol.ac.uk/ilp/pages/login.jsf?faces-redirect=true Please allow 1 hour for access to be reinstated following completion of the training. If the issue persists after an hour, please contact the Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Accessing UoB resources on a Personal Windows deviceOperational

Incident Status

Operational

Components

Other services


October 15, 2025 3:52PM BST
MONITORING

Windows 10 has reached the end of support on October 14, 2025. If your personal computer is still on Windows 10, you will no longer be able to access University systems from your personal computer after 9 am on Thursday 16 October. To continue to access University systems, your computer will need to be running Windows 11. If your computer is compatible, please follow the prompts and instructions provided by Microsoft. If your computer is not compatible, then it may need to be replaced. Once upgraded, please follow the steps below to re-register your computer. If you’ve already upgraded your computer to Windows 11, you’ll need to re-register your computer to ensure our systems know that it has been upgraded. Instructions to re-register can be found here: https://www.bristol.ac.uk/it-services/university-services-on-personal-windows-device/ If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Essential maintenance to Numbas LTIPlanned Maintenance

Description

IT services will be upgrading the Numbas LTI Provider to latest version from Friday 17th April 08:00am until Tuesday 21st April 5:00pm. This upgrade will introduce various improvements to the service, including support for LTI 1.3.

Components

Other services

Schedule

April 17, 2026 8:00AM - April 21, 2026 5:00PM BST


April 17, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

Essential database maintenance 20th AprilPlanned Maintenance

Schedule

April 20, 2026 8:30AM - 11:30AM BST

Components

Other services

Description

Essential database maintenance Monday 20th April IT Services will be undertaking maintenance on Monday 20th April 08:30am to 11:30am. The following applications / services will be unavailable or ‘at-risk’ during this period. DB:PROD IS:DATA_INT BS:Enterprise Data Dictionary dataint-to-sits-staff-integration (including sdm-aad-to-sits) BS:Interface Catalogue BS:SLS Exam Timetables BS:Studentinfo BS:Photo ID Upload Shared mailboxes BS:ORCA DB:IPROD Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts
Essential database server maintenance: Tuesday 21st AprilPlanned Maintenance

Schedule

April 21, 2026 8:30AM - 11:30AM BST

Components

Other services

Description

IT Services will be upgrading the operating system of a database server on Tuesday 21st April 08:30am to 11:30am. The following applications / services will be unavailable or ‘at-risk’ during this period. IS:DATA_INT BS:Find a... BS:Photo ID upload BS:SLS Admission Academic Scoring > RAT BS:StudentInfo Ref C2603-155 Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts
Disruption to multiple servicesPlanned Maintenance

Schedule

April 22, 2026 1:00PM - 5:00PM BST

Components

Other services

Description

An essential upgrade is taking place to systems. The following services could experience short outages, of no more than five minutes, during the work. CampusM App API Contact Directory Data Capture at pre-applicant events (iPad CRM) Degree Ceremonies Directory of Experts Enterprise Data Dictionary eRecruit External Web Profiles Find a ... HESA-Broadcaster Identity Matching Service Imagebank Interface Catalogue ITSM Ticket Archive MAB Mail Name Change MyStudents Online timetables Orca PermitSmarti Photo ID Upload Print Credits Updater Prospectus Editing Tool Pure Self-Service Access Research Time Recording System Re-Store Shared Mailboxes SLS Admissions Academic Scoring SLS Exam Timetables Student Mobile App StudentInfo Study Abroad Conversion Tariff Bearing Qualifications Travel Insurance TSS Tier4 Timesheets Unit and Programme Catalogues Web finance reporting Ref: C2603-285
Software UpgradePlanned Maintenance

Schedule

April 22, 2026 4:00PM - 6:00PM BST

Components

Other services

Description

Telent is going to perform a software upgrade. This is scheduled for 22/04/2026 16:00 - 18:00. There will be no impact . However, a minor blip may be seen while services failover. This is an estate wide change - all buildings on MN will be impacted. Old Park Hill Accommodation Thirty Three 12 & 13 Berkeley Square 8-10 Berkeley Square Coombe Dingle Beacon House Howard House Langford
Essential maintenance to SITSPlanned Maintenance

Schedule

April 28, 2026 5:30PM - 8:30PM BST

Components

Student Information Systems (SITS)

Description

Essential maintenance to the SITS system will be taking place on Tuesday 28th April between 5:30pm and 8:30pm. During this time, the following services will be unavailable. Password Reset System Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Oracle Applications and Student Standard Jobs eVision Please contact the IT Services Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts
Essential database maintenance: Thursday 30th AprilPlanned Maintenance

Schedule

April 30, 2026 8:30AM - 11:30AM BST

Components

Other services

Description

IT Services will be undertaking database maintenance on Thursday 30th April 08:30am to 11:30am. The following applications / services will be unavailable or ‘at-risk’ during this period. Identity Manager (Microsoft) - MIM (Integration) BO Reporting ~ Students, Datahub DATA_INT Photo ID Upload Legend Library Services Platform Gmail mail name change app Shared Mailboxes Ucard Identity Matching Service PIMS Studentinfo/Online Registration Standard Jobs Active Directory Domain Services (Integration) QREG Miscellaneous Groups Management RXCO Ref C2603-227 Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts
Decommissioning - Old Confluence ServerPlanned Maintenance

Schedule

April 30, 2026 9:00AM - 10:00AM BST

Components

Other services

Description

The Confluence wiki service was migrated to the cloud one year ago. IT are planning to decommission the old on-prem server at the end of April 2026. If you have any queries regarding this please contact the IT Service Desk in the first instance.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Essential Linux Operating System upgrade of a database serverPlanned Maintenance

Description

IT Services will be upgrading the Linux Operating System of a database server on Friday 17th April 08:30am to 11:30am. The following applications / services will be unavailable or ‘at-risk’ during this period. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. Please contact the IT Service Desk if you have any questions or concerns regarding this work bristol.ac.uk/it-services/contacts


Components

Other services



Schedule

April 17, 2026 8:30AM - April 17, 2026 11:30AM BST


April 17, 2026 8:30AM BST
UPDATE

Scheduled maintenance is starting.

April 17, 2026 11:30AM BST
UPDATE

Scheduled maintenance is complete.
Fry Building – Wi-Fi Access Point Replacement: Weds 8th April - Weds 15th AprilPlanned Maintenance

Description

The University will be replacing the WIFI access points in Fry building from the 8th April – 15th April. Maintenance will be starting at 7am on Wednesday 8th April and ending on Wednesday 15th April at 5pm During this period, you may notice brief network disruptions or outage lasting up to 30 minutes while access points are being replaced.


Components

Wireless network



Schedule

April 8, 2026 7:00AM - April 15, 2026 5:00PM BST


April 8, 2026 7:00AM BST
UPDATE

Scheduled maintenance is starting.

April 15, 2026 5:00PM BST
UPDATE

Scheduled maintenance is complete.