Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

0

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

UOB app: Bristol ready guide and To do list unavailable for some usersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services


August 27, 2026 9:56AM BST
IDENTIFIED

We are aware that some students are unable to access the Bristol Ready Guide and To-do list on the UOB app. https://www.bristol.ac.uk/students/new/university-bristol-app/ Our supplier is investigating the issue. If you are affected by this issue please ensure your device is running the latest updates, and that you have sufficient storage space . After running the updates please log out and back into the app. As a workaround you should be able to access the service online via your web browser https://app.bristol.ac.uk/

Scheduled Maintenance

8x8 UpgradePlanned Maintenance

Schedule

September 25, 2026 12:00AM - 4:00AM BST

Components

Telephony

Description

8x8 has informed us that they are making a change to the Contact Centre platform to address stability improvements and add new features on Fri Sep 25 0:00:00 BST 2026 to Fri Sep 25 4:00:00 BST 2026. 8x8 have stated this will not be service affecting. Guidance to staff using 8x8 Contact Centre: Should users encounter any log in issues please ask them to clear their browser cache. • Guidance for clearing browser cache for Chrome https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop • Guidance for clearing browser cache for Edge https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
Network Maintenance Works – Boiler House, Electrical substations 1 – 6 and BMS ShedPlanned Maintenance

Schedule

September 29, 2026 8:00AM - 6:00PM BST

Components

Wired network, Wireless network

Description

Essential network maintenance will take place at the Boiler House, Electrical substations 1 – 6 and BMS Shed (North Somerset Campus) from 08:00 to 18:00 on Tuesday 29th September. During this maintenance window, all network services, will be unavailable. (0156100)
Network Maintenance Works – Somerset Building, Rowberrow Building and the Avon Building (North Somerset Campus)Planned Maintenance

Schedule

September 30, 2026 8:00AM - 6:00PM BST

Components

Wired network, Wireless network

Description

Essential network maintenance will take place at the Somerset Building, Rowberrow Building and the Avon Building (North Somerset Campus) from 08:00 on Wednesday 30th September to 18:00 on Thursday 1st October. On Wednesday 30th, we anticipate a full network outage for all three buildings. On the 1st the Network should be back up but not stable. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be unavailable. (0163479)
Augustine's Courtyard electrical workPlanned Maintenance

Schedule

October 5, 2026 8:00AM - October 17, 2026 6:00PM BST

Components

Wired network, Wireless network, Other services

Description

There will be electrical testing in Augustine's Courtyard from Monday 5th October to Friday 16th October, with a full building power shutdown scheduled for Saturday 17th October. Wifi services will also be temporarily affected.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

UOB Website CMS Planned MaintenancePlanned Maintenance

Description

We are undertaking planned maintenance on the UOB Website CMS on Thursday 24th Sept during the window 8am and 12pm. The website will not be affected, however making content updates will not be possible.


Components

Websites and Intranets



Schedule

September 24, 2026 8:00AM - September 24, 2026 12:00PM BST


September 24, 2026 12:00PM BST
UPDATE

Scheduled maintenance is complete.

September 24, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.
Churchill Telephony issuesService Disruption

Incident Status

Service Disruption


Components

Telephony




September 24, 2026 11:03AM BST
RESOLVED

Following confirmed reports telephony issues have improved in Churchill after changes made to faulty hardware yesterday evening and subsequent testing today, this issue is now resolved.

September 15, 2026 3:50PM BST
IDENTIFIED

Some Telephony issues persist, and discussions with the relevant 3rd parties are ongoing. We continue to work with stakeholders and the 3rd parties to achieve resolution

August 28, 2026 5:04PM BST
IDENTIFIED

The most impacting Telephony issues for LVS should now be resolved. However, smaller ongoing issues are still present and need further troubleshooting. Further support will be present on site at Langford from the 2nd of September - please continue to raise telephony issues with the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

August 28, 2026 12:16PM BST
IDENTIFIED

Some Telephony issues persist but progress has been made in identifying where the issues lie. We continue to liaise with our 3rd parties to resolve these issues.

August 26, 2026 5:25PM BST
IDENTIFIED

Some issues have been resolved following the implementation of the workaround, but others remain. We continue to liaise with the relevant 3rd parties to drive resolution. Further testing of potential fixes will be completed tomorrow. Further updates following the next support call at 10am.

August 26, 2026 12:43PM BST
IDENTIFIED

A potential workaround has been provided by the relevant third parties. This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation. Further updates to follow after next support call at 4pm.

August 26, 2026 9:12AM BST
INVESTIGATING

A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning. We'll provide further updates following this call.

August 25, 2026 7:13AM BST
INVESTIGATING

We're aware of Telephony issues impacting LVS services in the Churchill building at Langford. The relevant teams are working on finding a resolution with the 3rd party supplier. We'll provide further updates shortly. If you're experiencing these Telephony issues, please can you get in touch with the IT Service Desk or raise this on Halo: https://www.bristol.ac.uk/it-services/contacts/
Ongoing wireless network/VPN issuesService Disruption

Incident Status

Service Disruption


Components

Wireless network




September 22, 2026 12:11PM BST
RESOLVED

We've received multiple reports that wireless network stability has improved since the changes implemented this morning. As such, we'll mark this as resolved but we'll continue to monitor coverage for a short time. Please get back in touch should your issues re-occur: https://www.bristol.ac.uk/it-services/contacts/

September 22, 2026 9:54AM BST
MONITORING

An issue with the recently repaired hardware has been identified and this is believed to be the cause on ongoing network instability. Changes have been made to rectify this, and we're monitoring for improvements in coverage. Further updates to follow.

September 22, 2026 9:22AM BST
INVESTIGATING

Following the repair of faulty hardware yesterday, reports of ongoing network issues have continued. This is being investigated as a priority and updates to follow shortly.

September 21, 2026 5:05PM BST
MONITORING

Our engineers have completed works on the affected hardware. We're continuing to monitor network coverage until we've confirmed the issue is resolved. Further updates to follow.

September 21, 2026 1:28PM BST
IDENTIFIED

We're aware of reports the connection to wireless networks is cutting out intermittently - this is being investigated as works continue. Wired connections remain unimpacted - if you are reporting issues with wired connections, it's possible WiFi is still enabled on your device. Turning WiFi off entirely should help in these cases.

September 21, 2026 11:20AM BST
IDENTIFIED

Our engineers have identified issues with the hardware that manages wireless networks and VPN connections. This caused a temporary blip in network coverage on site and should now be stable. Wired connections are unaffected. We recommend rebooting any devices being used to access wireless networks to see if this resolves any persisting issues. Please get in touch with the IT Service Desk if you need further support: https://www.bristol.ac.uk/it-services/contacts/

September 21, 2026 10:21AM BST
INVESTIGATING

We're aware of ongoing issues regarding wireless networks on site, and connections to the VPN - similar to last week. Wired connections remain unaffected. Our engineers are currently investigating and we'll provide further updates as soon as possible.