Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

0

Active Maintenances

1

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Recording your attendance - Bristol AppOperational

Incident Status

Operational

Components

Other services


September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at https://www.bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance/ before contacting the IT Service Desk to report your issues.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Outlook app issues on IOS devicesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services




September 18, 2024 11:35AM BST
[Investigating] There is an issue currently where UoB managed iPhone users are having issues accessing their UoB emails via the Outlook app on their devices. IT Services are investigating this issue and hope to deploy a fix shortly. More updates to follow. UoB Outlook email accounts can still be accessed on an iOS 18 device via a web browser.

September 19, 2024 1:03PM BST
[Resolved] We have now resolved this issue
Issue with Abaqus LicensePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services




September 17, 2024 1:50PM BST
[Identified] An issue has been identified with the Abaqus 2024 license which is affecting some lab PC's and the Engineering Remote Desktop service. IT Services continue to liaise with the software supplier on the matter. An interim solution is available currently on the Engineering Remote Desktop using Abaqus 2023.

September 18, 2024 8:00AM BST
[Resolved] This issue has now been resolved - license updated & tested.
Issues with Legend membership system at SEHPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services




September 12, 2024 2:03PM BST
[Investigating] An issue has been identified with logging new students onto the Legend membership system at the Sports, Exercise & Health Centre. IT Services are liaising with the 3rd party software provider on this matter. Manual workarounds are currently in place. Further updates to follow.

September 12, 2024 4:00PM BST
[Identified] The cause of these issues now looks to have been identified by IT Services in conjunction with the 3rd party software provider. Work is now taking place to rectify the issue. Further updates to follow tomorrow (13/09/24)

September 13, 2024 1:41PM BST
[Identified] Work continues today (13/09) to fix the identified issue and with liaison continuing between IT Services & SEH on the matter.

September 17, 2024 9:07AM BST
[Resolved] This issue is now resolved.
IT Counter - temporary movePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services




September 12, 2024 11:29AM BST
[Identified] Due to a leak in the Arts & Social Science Library (ASSL) the Staff IT Counter has had to be relocated to the reception area of 5 Tyndall Avenue. FixMyTek have relocated to Senate House. Student Mobile & Laptop Clinic will not be open on 12/09/2024 or 13/09/2024. Further updates to follow.

September 13, 2024 1:40PM BST
[Identified] Services will remain in their temporary locations today (Friday 13 Sept) with the aim being a return to ASSL on Monday 16th September. Student Mobile & Laptop Clinic will remain closed today.

September 17, 2024 8:18AM BST
[Resolved] This issue is now resolved and all services have returned to the Arts & Social Science Library (ASSL) from Monday 16 September.