Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

0

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Partial Service Disruption

Websites and Intranets

Partial Service Disruption

Wired network

Operational

Wireless network

Operational

Other services

Partial Service Disruption

Login issues in Linux Computer LabsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

University managed computers


October 23, 2026 12:24PM BST
INVESTIGATING

We have had reports of some users being unable to log into Linux lab machines around campus. We are actively investigating this and will provide updates as soon as possible. We apologise for any inconvenience
Investigating PHP issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets, Other services


October 26, 2026 10:24AM GMT
IDENTIFIED

IT Services continue to make the necessary software and security updates to some of our IT systems, working systematically through all these, whilst prioritising the most critical (Gold and Silver) services. This may result in occasional system downtime across some of our services as our IT teams and 3rd party suppliers carry out this work, and we continue to work with system owners to provide awareness as much as we can whilst carrying this out.

October 22, 2026 5:37PM BST
IDENTIFIED

Following guidance issued to UK organisations, IT Services is implementing a series of software and security updates across our systems. As a precaution, and to ensure we continue to focus on our Gold and Silver level services, a number of other public-facing services have temporarily been taken offline to ensure they remain secure while the updates are completed. The affected service owners have being informed directly. IT Services continue to work through the required updates and restore services as soon as it is safe to do so. We have already issued communications to staff and students, and will continue to monitor the situation closely and provide further updates as services are restored.

October 22, 2026 9:37AM BST
IDENTIFIED

We've identified issues with some web applications that may experience intermittent disruption. This has been escalated to the relevant teams and is being worked on as a priority to avoid persistent disruption.

Scheduled Maintenance

Network Maintenance Works – Somerset Building (North Somerset Campus)Planned Maintenance

Schedule

October 27, 2026 8:00AM - October 28, 2026 6:00PM GMT

Components

Wired network, Wireless network

Description

Essential network maintenance will take place at the Somerset Building (North Somerset Campus) from 08:00 on Tuesday 27th October to 18:00 on 28th October. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be unavailable.
Electrical testing - David Smith BuildingPlanned Maintenance

Schedule

November 9, 2026 8:00AM - 8:00PM GMT

Components

Other services

Description

Norwood Electrical will be completing 5-year fixed wire testing at the David Smith Building, 9th November 2026. Each circuit in the building will need to be isolated to allow the testing to be completed, and Norwood will also carry out phase isolation to whole consumer units / distribution boards for approximately 10–15 minutes each. Electrical supply to the GF comms room will also be affected.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Essential network maintenancePlanned Maintenance

Description

On Sunday 25 October, IT Services will be upgrading the campus network routers. This essential maintenance will start at 8.00 am and conclude at 4.00 pm. During this window we anticipate one outage of up to 15 minutes for each building, as the routers upgrade. At these points, there will be no access to wired and wireless networks. Although individual buildings will only be affected by one outage, access to the network should be considered ‘at risk’ for the whole maintenance period. This work supports the continuing stability and security of our university systems. Most university buildings on the Campus network will be affected. Buildings NOT affected by this change are listed below: • 1 - 9 Old Park Hill • 8 - 10 Berkely Square • 12 - 13 Berkely Square • Accommodation @ 33 • ASSL • Augustine Courtyard • Beacon House, Victoria Rooms, 1-5 Whiteladies Road • Botany Greenhouses • Cathedral Square • Coombe Dingle (Entire site) • Dorothy Hodgkin Building • 31 Great George Street • Howard House • Langford site • NCC • Richmond Building • Southmead Hospital • Sloane Robinson Building The following buildings routers are being upgraded but should not experience any loss of wired or wireless networks: • MVB • TQEC Research Hub - Bristol Digital Futures Institute (BDFI) • Trinity Quay - Bristol Dental School


Components

Wired network, Wireless network



Schedule

October 25, 2026 8:00AM - October 25, 2026 4:00PM GMT


October 25, 2026 4:00PM GMT
UPDATE

Scheduled maintenance is complete.

October 25, 2026 8:00AM GMT
UPDATE

Scheduled maintenance is starting.