Planned Maintenance In Progress

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: bristol.ac.uk/it-services/contacts - Add the IT maintenance calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: portal.office.com/servicestatus and status.office365.com

2

Active Incidents

1

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Incident Status

Operational

Components

myERP - Finance & HR system



November 15, 2024 8:54AM GMT
[Investigating] My ERP is currently unavailable, IT Services are investigating the issue.

November 15, 2024 8:59AM GMT
[Investigating] .

November 15, 2024 9:42AM GMT
[Monitoring] Services appear to have been restored however IT Services continue to monitor this.

Incident Status

Operational

Components

Other services



September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at check-in.bristol.ac.uk

Description

As part of essential maintenance work to ensure the storage systems’ stability, performance, and security , the following filestores will be inaccessible from Friday 15 November at 5:00 pm to Monday 18 November at 8:00 am: \\ads.bris.ac.uk\Filestore\MISAPPUsers \\ads.bris.ac.uk\Filestore\FMVS We have scheduled this work over the weekend to minimise any disruption to regular business operations. If this timing presents any issues or if you have questions, contact the IT Service Desk, bristol.ac.uk/it-services/contacts. (Ref: C2409-180)

Components

Departmental Filestore

Schedule

November 15, 2024 5:00PM - November 18, 2024 8:00AM GMT



November 15, 2024 5:00PM GMT
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

November 7, 2024 7:30AM - 9:00AM GMT

Components

Other services

Description

The Datahub database is undergoing routine maintenance and will be unavailable until approximately 9am. This will affect some selected services including MyStudents, Photo Upload and Unit Timetables. C2410-060

Schedule

November 14, 2024 5:00PM - 7:00PM GMT

Components

Wired network, Wireless network

Description

IT Services will be undertaking essential network maintenance. Whilst every effort has been made to ensure the planned maintenance goes without incident, the change will cause brief interruptions to some services on the University Network. Services should be considered ‘at-risk’ during this period. Please contact the IT Services Desk, bristol.ac.uk/it-services/contacts, if you have any questions or concerns regarding this work. (Ref: C2409-155)

Schedule

November 26, 2024 5:00AM - November 28, 2024 8:00AM GMT

Components

Wireless network

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to WiFi between the hours of 5am and 8am (outside of business hours) each morning on Tuesday 26th November, Wednesday 27th November and Thursday 28th November 2024 Outage is across campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) Change Ref: C2411-062)

External Services

History (Last 3 days)

Description

From Monday, 28 October, until Friday 15 November, an essential upgrade will take place to the departmental filestore (sometimes referred to as GPFS). Note : this work is continuing from the initial expected end date of Thursday 7 November. During the upgrade, the service will remain accessible but should be considered at risk. A brief outage of approximately two hours is required. ***Update 11 November*** It has been confirmed that an outage of approximately 2 hours will occur between 7:30 am and 9:30 am on the morning of Tuesday 12 November to switch to the new version of the filestore. We apologise in advance for any inconvenience during this brief disruption. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that a wide range of services use elements of the departmental filestore to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - BS:ZB-SSCM Redcap BS:ZB-SSCM HPC hosting BS:ZB-ALSPAC filestore BS:ZC-RX-Works BS:ZB-SSCM file storage BS:ZB-SOCS file storage BS: Voicemail Service BS:Voicemail Service VOIP BS:Personal Web Page Service BS:ZD-GELY Geophysics Suite BS:ZD-CHEM Teaching data upload service BS:SSO Business 2 Jasig CAS 2.0.12 BS:Temporary Network Storage IT staff will check services to ensure quick recovery if any issues arise. If you have any queries or concerns, please do not hesitate to contact the IT Service Desk at bristol.ac.uk/it-services/contacts (Ref: C2408-273)


Components

Departmental Filestore, Other services



Schedule

October 28, 2024 9:00AM - November 15, 2024 7:00PM GMT



November 7, 2024 4:53PM GMT
[Update] Scheduled maintenance is starting.

November 15, 2024 7:00PM GMT
[Update] Scheduled maintenance is complete.