Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

0

Active Maintenances

1

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Partial Service Disruption

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

UOB app: Bristol ready guide and To do list unavailable for some usersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services


August 27, 2026 9:56AM BST
IDENTIFIED

We are aware that some students are unable to access the Bristol Ready Guide and To-do list on the UOB app. https://www.bristol.ac.uk/students/new/university-bristol-app/ Our supplier is investigating the issue. If you are affected by this issue please ensure your device is running the latest updates, and that you have sufficient storage space . After running the updates please log out and back into the app. As a workaround you should be able to access the service online via your web browser https://app.bristol.ac.uk/
Churchill Telephony issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Telephony


August 28, 2026 5:04PM BST
IDENTIFIED

The most impacting Telephony issues for LVS should now be resolved. However, smaller ongoing issues are still present and need further troubleshooting. Further support will be present on site at Langford from the 2nd of September - please continue to raise telephony issues with the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

August 28, 2026 12:16PM BST
IDENTIFIED

Some Telephony issues persist but progress has been made in identifying where the issues lie. We continue to liaise with our 3rd parties to resolve these issues.

August 26, 2026 5:25PM BST
IDENTIFIED

Some issues have been resolved following the implementation of the workaround, but others remain. We continue to liaise with the relevant 3rd parties to drive resolution. Further testing of potential fixes will be completed tomorrow. Further updates following the next support call at 10am.

August 26, 2026 12:43PM BST
IDENTIFIED

A potential workaround has been provided by the relevant third parties. This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation. Further updates to follow after next support call at 4pm.

August 26, 2026 9:12AM BST
INVESTIGATING

A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning. We'll provide further updates following this call.

August 25, 2026 7:13AM BST
INVESTIGATING

We're aware of Telephony issues impacting LVS services in the Churchill building at Langford. The relevant teams are working on finding a resolution with the 3rd party supplier. We'll provide further updates shortly. If you're experiencing these Telephony issues, please can you get in touch with the IT Service Desk or raise this on Halo: https://www.bristol.ac.uk/it-services/contacts/

Scheduled Maintenance

User "Home folders" unavailable in Linux teaching labs: From 5pm Friday 4th September to 5:30pm on Monday 7th SeptemberPlanned Maintenance

Schedule

September 4, 2026 5:00PM - September 7, 2026 5:30PM BST

Components

University managed computers, Other services

Description

User "Home folders" will be unavailable in Linux teaching labs, between 5pm on Friday the 4th of September and 5:30pm on Monday the 7th of September. The storage system hosting all student/staff homes is being upgraded for the following labs: MVB 2.11 MVB 1.15 MVB 2.34 QB 1.80 All lab PC's will be remotely restarted upon completion of the upgrade. Please ensure any file changes are saved prior to this outage.
Electrical testing: Arts & Social Sciences library: 5 September 2026Planned Maintenance

Schedule

September 5, 2026 8:00AM - 4:00PM BST

Components

Wired network, Wireless network

Description

We are conducting electrical testing in the Arts and Social Sciences library on 5 September, so there will be intermittent outages to power and networking throughout the day. We try to keep these interruptions to a minimum, but we anticipate these will continue through the day from 8am-4pm.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Halo service disruptionService Disruption

Incident Status

Service Disruption


Components

Other services




August 28, 2026 8:16AM BST
RESOLVED

This issue has now been fully resolved and access should have been restored.

August 27, 2026 2:28PM BST
MONITORING

Halo have implemented a fix and are now monitoring the situation. Halo should now be returning to standard operation. Users may need to clear their browser's cache.

August 27, 2026 1:59PM BST
IDENTIFIED

Halo are currently experiencing service disruption to their core application in the UK. They have identified the issue and are currently preparing a fix. Please see link below for updates: https://status.haloservicesolutions.com/
Marks and Attendances (MAF - Physics) and (MAF – eBiolabs) Planned MaintenancePlanned Maintenance

Description

Essential maintenance is scheduled for the Marks and Attendances systems. The following systems will be temporarily unavailable. Planned Start: 26 August 2026, 10:00 AM Planned End: 27 August 2026, 5:00 PM Impacted Systems: Marks and Attendances (MAF - Physics) Marks and Attendances (MAF – eBiolabs)


Components

Other services



Schedule

August 26, 2026 10:00AM - August 26, 2026 5:00PM BST


August 26, 2026 5:00PM BST
UPDATE

Scheduled maintenance is complete.

August 26, 2026 10:00AM BST
UPDATE

Scheduled maintenance is starting.
Network Maintenance Works – Blagdon Building and Brinsea Building (North Somerset Campus)Planned Maintenance

Description

Essential network maintenance will take place at the Blagdon Building and Brinsea Building (North Somerset Campus) from 08:00 to 18:00 on Tuesday 25th August. During this maintenance window, all network services, including Wi-Fi and wired connectivity, will be unavailable. (0154073)


Components

Wired network, Wireless network



Schedule

August 25, 2026 8:00AM - August 25, 2026 6:00PM BST


August 25, 2026 6:00PM BST
UPDATE

Scheduled maintenance is complete.

August 25, 2026 8:00AM BST
UPDATE

Scheduled maintenance is starting.