Active Incident

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**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

0

Active Maintenances

4

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Incident Status

Service Disruption

Components

Other services



January 3, 2025 3:40PM GMT
[Investigating] Unfortunately following essential maintenance in late November 2024, the Self Service Cloud (CaaS) service is still being affected by ongoing issues and is currently unavailable. At present, Users will be unable to use any functionality provided by this service. We are working to fix this as a priority and hope to have the service back up and running soon.

Incident Status

Operational

Components

Other services



September 18, 2024 11:48AM BST
[Monitoring] If you are looking for assistance or are experiencing any issues recording your attendance using the Bristol App then please ensure you have fully read the guidance at https://www.bristol.ac.uk/students/your-studies/teaching-and-learning/registering-attendance/ before contacting the IT Service Desk to report your issues. We are also monitoring some issues that have been reported regarding compatibility between the Bristol App and devices upgraded to iOS 18. If you are experiencing the latter issue then please be aware that you can still record your attendance using the web browser version at https://check-in.bristol.ac.uk/

Scheduled Maintenance

Schedule

February 18, 2025 6:00AM - February 20, 2025 8:00AM GMT

Components

Wireless network

Description

Due to essential maintenance, Students/Staff across campus may see a 15 minute outage to WiFi between the hours of 6am and 8am (outside of business hours) each morning on Tuesday 18th February, Wednesday 19th February and Thursday 20th February 2025 Outage is across the main Campus and Langford Campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) St Michael’s Park Manor House Change Ref: (C2502-013)

Schedule

February 19, 2025 9:00AM - 1:00PM GMT

Components

Wired network, Wireless network

Description

We are undertaking essential network maintenance in 13 Woodland road on Wednesday 19th February. There will be a temporary outage to network services between 9am and 1pm. This has been communicated to all relevant stakeholders. (Ref c2411-178)

Schedule

February 25, 2025 6:00AM - 8:30AM GMT

Components

Wireless network

Description

(Change Ref: C2502-056) Due to essential maintenance, Students/Staff may see 3 short outages of less than a couple of minutes to WiFi. These outages will take place on Tuesday 25th February between 6am - 8:30am outside of business hours across Main campus, Langford campus and in these residences: Accommodation @ 33 Langford Old/New Hostels Osborne Villas St Michaels Hill (61/63) Manor House

External Services

History (Last 3 days)

Incident Status

Service Disruption


Components

Other services





February 12, 2025 10:42AM GMT
[Identified] We are aware that there are issues with the shared mailbox administration tool, and are working to resolve this. Apologies for the inconvenience

February 14, 2025 10:18AM GMT
[Resolved] This issue h as been resolved