Active Incident

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

1

Active Incidents

0

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Partial Service Disruption

Staff login or access issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services


August 5, 2026 9:34AM BST
IDENTIFIED

We are aware of issues regarding accessing staff accounts and/or access issues to certain services. This is actively being investigated and is raised as a high priority incident. Impacted services: Hubstar M365 - Distribution groups Printing Sharepoint sites/channels SITS client SyllabusPlus T4 Teams/SharePoint sites If you're still experiencing issues accessing any services, please contact IT Services via: https://uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx

August 6, 2026 11:06AM BST
IDENTIFIED

IT Services continue to investigate these ongoing issues and apologise if you are still affected. Please note that some of these issues may be related to organisational moves for staff due to work being done with Role Families - these issues may need to be handled separately if issues continue following resolution of the underlying cause.

August 6, 2026 2:11PM BST
IDENTIFIED

IT Services continue to investigate this as a high priority incident. Confirmation that some access issues have been resolved Other issues however are ongoing but we are closer to resolving the integration element.

August 6, 2026 4:21PM BST
IDENTIFIED

We have now made some updates to the back-end data and this data sync will be running overnight We will be communicating again with affected individuals tomorrow morning (07/08) to check whether these updates have had a positive effect on the issues that have been experienced

August 7, 2026 11:06AM BST
IDENTIFIED

Data sync has taken place overnight and initial results show an improvemnt in access to some services. IT Service Desk reviewing situation on a case by case basis and liaising with individual users regarding access. If you have raised a ticket through the Halo system and have since regained access please can you reply to your ticket accordingly.

August 7, 2026 4:54PM BST
IDENTIFIED

The data sync has now completed on the back-end. However, due to Confirmation & Clearing operations over the weekend, syncing the data onto live systems has been paused until Monday where more extensive IT support is available. IT Service Desk will continue reviewing access cases individually. Please update your IT ticket if your access has been restored, or if your issues are persisting.

Scheduled Maintenance

Network outage – Wills Hall A-N (Residence)Planned Maintenance

Schedule

August 10, 2026 8:00AM - August 21, 2026 5:30PM BST

Components

Wired network, Wireless network

Description

Essential building maintenance work is scheduled to take place at Wills Hall A-N from 08:00 on Monday 10 August until 17:30 on Friday 21 August. As a result, network services, including Wi-Fi, will be unavailable while the maintenance work is being carried out. Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work. www.bristol.ac.uk/it-services/contacts

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Network Maintenance Works – Churchill Building (North Somerset Campus)Planned Maintenance

Description

Essential network maintenance is scheduled to take place at Churchill Building (North Somerset Campus) from 19:00 on Wednesday, 5 August until 07:00 on Thursday, 6 August. During this period, users may experience brief interruptions to network services while the maintenance is being carried out. The following buildings may be affected: • Alborada • Dolberry • Equine Centre • Farm Practice • Research Animal Building • Security Lodge • Somerset • Contractors Office • Abattoir • TBRC • Sub Station 1 - 6 • Jim Joel • Marjorie Cootes • New Hostel • Old Hostel Please get in touch with the IT Services Desk if you have any questions or concerns regarding this work. www.bristol.ac.uk/it-services/contacts


Components

Wired network, Wireless network



Schedule

August 5, 2026 7:00PM - August 6, 2026 7:00AM BST


August 5, 2026 7:00PM BST
UPDATE

Scheduled maintenance is starting.

August 6, 2026 7:00AM BST
UPDATE

Scheduled maintenance is complete.