Planned Maintenance In Progress

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

3

Active Incidents

1

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Service Disruption

Wireless network

Service Disruption

Other services

Partial Service Disruption

Power issue causing network outagesService Disruption

Incident Status

Service Disruption

Components

Wired network, Wireless network


May 3, 2024 1:59PM BST
[Investigating] There is a power outage causing IT issues across multiple locations on campus currently. This is being investigated by IT Services & Campus Estates team. Current known affected buildings include Ada Lovelace, MVB and Ivy Gate. Some hospitals with a UoB network in them may also be affected. Once power is restored some IT services will still need to carry out checks at a local level before services come back online.

May 3, 2024 4:53PM BST
[Investigating] UoB Campus Division have reported that the power blips being experienced are believed to be the result of a transformer at the Bristol Royal Infirmary which has blown up. While National Grid and their contractors are working to switch the power ON it indirectly affects all local networks. This situation is outside of the control of UoB but the situation will continue to be monitored.
Unit & Programme Catalogue - Degraded Performance or UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services


April 26, 2024 9:41AM BST
[Investigating] The Unit & Programme Catalogue is currently experiencing degraded performance or is unavailable. We are investigating the issue.

May 3, 2024 12:57PM BST
[Monitoring] There are still issues affecting this service, we are working to resolve this as soon as possible
Known issues with the new macOS operating system SonomaOperational

Incident Status

Operational

Components

University managed computers, Other services


December 18, 2023 3:28PM GMT
[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT
[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.
Richmond Building 5 Year Electrical Testing Planned Maintenance

Description

Contractors will be in the Richmond Building carrying out 5 year Electrical testing from 2 Apr - 10 May. This will involve turning off socket and lighting circuits for 10-15 minutes at a time. To complete the testing, there will be a full building power shutdown on Saturday 11th May. This will involve large areas of the building being isolated at once, including IT servers.

Components

Other services

Schedule

April 3, 2024 10:10AM - May 10, 2024 10:00PM BST


April 3, 2024 10:10AM BST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

T4 website content management system upgrade: 8th - 21st MayPlanned Maintenance

Schedule

May 8, 2024 8:00AM - May 21, 2024 6:30PM BST

Components

Websites and Intranets

Description

The University is upgrading its website content management system T4 (Terminalfour) to the latest version to make it more secure and improve functionality. We now have a confirmed two-week window of T4 downtime to allow migration of content to the new upgraded version: Wednesday 8 May to Tuesday 21 May 2024. During the downtime the live website will remain online, but T4 will not be accessible and you will not be able to add new content or make changes to any content. Other platforms are not affected and you can use them as normal: Blackboard SharePoint Social media Pure CampusPress (Bristol blogs) Job adverts Any pending or draft content you save in T4 before the downtime starts will be available to continue working on in the new version. You will not be able to publish anything during the downtime. The Digital Experience team will only support business-critical content updates during the downtime. If you have any business-critical content that must be published during this time, please contact web-editor@bristol.ac.uk
Essential maintenance on our Database Systems: Thursday 9th MayPlanned Maintenance

Schedule

May 9, 2024 7:30AM - 8:30AM BST

Components

Other services

Description

There is essential maintenance scheduled on one of our Database Systems for Thursday 9th May 07:30 to 08:30. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2404-195

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Issues with analogue phones in OPH, MVB and Chemistry buildingsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Telephony




May 3, 2024 9:09AM BST
[Investigating] Issues have been reported with the analogue phone system in Old Park Hill, Merchant Venturers Building and Chemistry. This is currently being investigated.

May 3, 2024 4:15PM BST
[Resolved] This incident is now resolved.
Wireless and wired network outages - Essential network maintenance will take place on Thursday 2 May between 5.30 pm and 9.00 pmPlanned Maintenance

Description

Essential network maintenance will take place on Thursday, 2 May, from 5.30 pm to 9.00 pm. During this period, there will be a break to the network on two occasions, each lasting 30 minutes. During these two periods, staff and students on campus will be unable to connect to services, and those off campus will be unable to access services hosted on-site. This will also impact services hosted on site that require internet access to function. We apologise for the inconvenience this may cause. If you have questions or concerns regarding this work please contact the IT Services Desk, https://www.bristol.ac.uk/it-services/contacts/. (Ref C2405-011)


Components

Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, MyBristol portal, Printing (staff and students), Student Information Systems (SITS), Wired network, Wireless network



Schedule

May 2, 2024 5:30PM - May 2, 2024 9:00PM BST


May 2, 2024 5:30PM BST
[Update] Scheduled maintenance is starting.

May 2, 2024 9:00PM BST
[Update] Scheduled maintenance is complete.
Issues with LucidLink servicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services




April 29, 2024 3:57PM BST
[Investigating] Issues have been identified with the Lucid Link service - mainly used by Department of Film & Television. Investigations are ongoing but the problem is at the suppliers end.

May 1, 2024 8:01AM BST
[Resolved] The issue with Lucid Link is now resolved.