Planned Maintenance In Progress

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

1

Active Maintenances

1

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Unit & Programme Catalogue - Degraded Performance or UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services


April 26, 2024 9:41AM BST
[Investigating] The Unit & Programme Catalogue is currently experiencing degraded performance or is unavailable. We are investigating the issue.
Known issues with the new macOS operating system SonomaOperational

Incident Status

Operational

Components

University managed computers, Other services


December 18, 2023 3:28PM GMT
[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT
[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.
Richmond Building 5 Year Electrical Testing Planned Maintenance

Description

Contractors will be in the Richmond Building carrying out 5 year Electrical testing from 2 Apr - 10 May. This will involve turning off socket and lighting circuits for 10-15 minutes at a time. To complete the testing, there will be a full building power shutdown on Saturday 11th May. This will involve large areas of the building being isolated at once, including IT servers.

Components

Other services

Schedule

April 3, 2024 10:10AM - May 10, 2024 10:00PM BST


April 3, 2024 10:10AM BST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Essential maintenance on our Database Systems on 30th April (C2404-193)Planned Maintenance

Schedule

April 30, 2024 7:30AM - 8:30AM BST

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Departmental Filestore, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), MyBristol portal, myERP - Finance & HR system, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Description

There is essential maintenance scheduled on one of our Database Systems for Tuesday 30th April 07:30 to 08:30. The following applications / services will be unavailable at this time. Data Warehouse Business Objects Umbrella Service BO Reporting ~ Accommodation BO Reporting ~ Admissions BO Reporting ~ Alumni BO Reporting ~ Careers BO Reporting ~ Finance BO Reporting ~ HR BO Reporting ~ ITS BO Reporting ~ Planning BO Reporting ~ Students BO Reporting ~ Training IT Services apologises for any inconvenience this may cause. C2404-193
T4 website content management system upgrade: 8th - 21st MayPlanned Maintenance

Schedule

May 8, 2024 8:00AM - May 21, 2024 6:30PM BST

Components

Websites and Intranets

Description

The University is upgrading its website content management system T4 (Terminalfour) to the latest version to make it more secure and improve functionality. We now have a confirmed two-week window of T4 downtime to allow migration of content to the new upgraded version: Wednesday 8 May to Tuesday 21 May 2024. During the downtime the live website will remain online, but T4 will not be accessible and you will not be able to add new content or make changes to any content. Other platforms are not affected and you can use them as normal: Blackboard SharePoint Social media Pure CampusPress (Bristol blogs) Job adverts Any pending or draft content you save in T4 before the downtime starts will be available to continue working on in the new version. You will not be able to publish anything during the downtime. The Digital Experience team will only support business-critical content updates during the downtime. If you have any business-critical content that must be published during this time, please contact web-editor@bristol.ac.uk
Essential maintenance on our Database Systems: Thursday 9th MayPlanned Maintenance

Schedule

May 9, 2024 7:30AM - 8:30AM BST

Components

Other services

Description

There is essential maintenance scheduled on one of our Database Systems for Thursday 9th May 07:30 to 08:30. The following applications / services will be unavailable at this time. Finance Reporting Web Finance Reporting Research Time Recording DATA_INT (Integration) BO Reporting ~ Finance Active Directory (Integration) Finance Security RIS Research Information Systems (Pure Integration) Other applications may be indirectly affected. IT Services apologises for any inconvenience this may cause. C2404-195

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Library system unavailable during the early hours of 26th and 27th April Planned Maintenance

Description

The Library System (OCLC) will be unavailable during the early hours of 26th and 27th April This work is scheduled to take place on Friday 26 April from 22:00 (BST) / 23:00 (CEST) to 07:00 (BST) / 08:00 (CEST) Saturday 27 April from 22:00 (BST) / 23:00 (CEST) to 07:00 (BST) / 08:00 (CEST) To check the timings in your time zone, please visit the Systems Status Dashboard. https://connect.oclc.org/e/47682/status/8pgbkk/875158627/h/HrFpoJNZteS2ARx-OWbbJCYpVJCQ1T-xJ6YkR8LLZGo


Components

Other services



Schedule

April 26, 2024 10:00PM - April 27, 2024 7:00AM BST


April 26, 2024 10:00PM BST
[Update] Scheduled maintenance is starting.

April 27, 2024 7:00AM BST
[Update] Scheduled maintenance is complete.
Staff and PGR compliance checking for macOS devices from 17 AprilPlanned Maintenance

Description

From 17 April, the University will check compliance of all macOS devices of main staff and postgraduate research students. Compliance will be applied to groups over several days to allow IT Services to manage any issues that may arise. Main staff and PGRs will need to register personally owned macOS devices following the guidance: https://bristol.ac.uk/it-services/personal-mac . University-provided macOS devices must be on a supported version of macOS and registered with the University for compliance checking. Guidance can be found on the page above under FAQs. Please contact the IT Service Desk, https://www.bristol.ac.uk/it-services/contacts/, if you have any questions not covered on the page above.


Components

Authentication (Single Sign On), Microsoft Office 365 (Outlook, OneDrive), University managed computers, Other services



Schedule

April 17, 2024 8:00AM - April 26, 2024 5:00PM BST


April 17, 2024 8:58AM BST
[Update] Scheduled maintenance is starting.

April 26, 2024 5:00PM BST
[Update] Scheduled maintenance is complete.