Active Incident

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***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

3

Active Incidents

0

Active Maintenances

2

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Degraded Performance

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

PURE: Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Pure (Research Information System)



August 21, 2019 3:52PM BST
[Investigating] Since the update to v5.15.0, some users have noticed degradation of performance. IT is currently investigating

August 23, 2019 5:04PM BST
[Investigating] The Pure service continues to operate with degraded performance. IT continue to investigate. The software supplier has been notified and is assisting. We apologise for the disruption this causes

Incident Status

Degraded Performance

Components

Printing (staff and students)



August 7, 2019 4:02PM BST
[Investigating] Currently purchasing Print Credit is not automatically updating credit on the Printing System. Print Credit can be purchased at any time but will only be applied each morning and at the end of the day. This means you may see a delay of several hours before your purchased print credit is available. Please note that Print Credit purchased over a weekend from Friday evening will not appear until Monday morning. We apologise for any inconvenience this may cause. If you have an urgent need to add Print Credit to allow printing please contact the IT Services Desk, service-desk@bristol.ac.uk. You can also request that Print Credit be applied at the IT Service Desk in Beacon House. We are working to fix this and anticipate having this resolved within the next two weeks.

Incident Status

Operational

Components

Printing (staff and students)



August 5, 2019 11:52AM BST
[Identified] There are currently widespread issues with networked printing services. IT Services are investigating.

August 5, 2019 11:59AM BST
[Identified] Work is currently taking place to resolve printing issues.

August 6, 2019 9:46AM BST
[Identified] The printing service is now available again. However, some users may still experience issues. Staff who are unable to print should check their printer has been rebooted, and if this does not fix the issue should contact the IT Service Desk quoting both the IT tag of their printer and their PC / laptop. Students who need advice regarding print credits should contact the Service Desk. telephone: 0117 428 2100 (internal 82100) email: service-desk@bristol.ac.uk

August 6, 2019 3:36PM BST
[Monitoring] Issues with "counter error message" on printers are now resolved, as are issues with print credit balances for studnets. We will continue to monitor general print upgrade related issues.

August 15, 2019 11:24AM BST
[Monitoring] We are still having a few issues with individuals being able to print, this mainly effects Mac and Linux users. We are currently looking into a resolution.

August 23, 2019 8:53AM BST
[Monitoring] Residual printing issues for Linux users should now have been resolved. If anyone is still experiencing any problems please contact the Service Desk.

External Services

AWS EC2

AWS S3

MS Office365

History

No incidents in the last 3 days