Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

1

Active Incidents

0

Active Maintenances

4

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Incident Status

Operational

Components

Printing (staff and students)



September 29, 2021 5:41PM BST
[Investigating] We are currently aware of issues affecting printing. Departmental network printing is currently unavailable in a number of locations. We are actively investigating the issue. We apoligise for the inconvenience caused by this issue.

September 30, 2021 9:12AM BST
[Investigating] We are getting reports that the Print Release service is also affected.

September 30, 2021 4:21PM BST
[Investigating] Work has been ongoing to identify a fix for the current problem. Activity has been taking place to put in workarounds in various locations.

October 1, 2021 9:32AM BST
[Monitoring] We have implemented a campus-wide fix to restore printing. While the fix has restored printing we are monitoring the situation closely. If you encounter issues, please contact the IT Services Desk by calling 0117 428 2100 or using the IT self-service site at bristol.ac.uk/it-support to raise an incident.

Scheduled Maintenance

Schedule

October 26, 2021 7:00AM - 9:00AM BST

Components

Websites and Intranets, Other services

Description

DIVERSP/DataHaven database underpins a number of web based services which will be unavailable during this time. Affected services: DIVERSP/ DataHaven Support Services and tools - Syllabus Plus Online Timetables (S+) - Personalised and online Timetables (ONLY AT RISK) - Staff development - Printing Services website - Public Relations Office - Event Programme - Development and Alumni Relations Office - Business Objects reporting on "Accommodation External Properties" - ACRC application forms ResNet - Manage My ResNet - ResNet automatic status monitoring Ref: C2109-148

Schedule

November 3, 2021 1:00PM - 4:00PM GMT

Components

Administrative systems (Finance & HR), Websites and Intranets, Other services

Description

As part of essential server patching the following services will be unavailable between 1pm and 4pm on Wednesday 3rd November. During that time the following services will be affected: - Personalised timetables for staff and students - Contact Directory - Directory of Experts - People Profiler - Computer Science website - ORCA - MyStudents (Limited access to List and images functionality) - Datahaven / DiversP reports or services reliant on DataHub access during this period - Web Finance Reporting (Proactis commitment data unavailable) - Data Warehouse - Delegate mailbox administration We are aware that many departments have access to the DataHub and use the information to perform a number of tasks. It is therefore possible that where DataHub data is used to run a service that this may be unavailable during this work. Ref: C2110-002

Schedule

November 9, 2021 7:00AM - 10:00AM GMT

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets

Description

As part of a series of scheduled maintenance works to patch servers, the following services will be unavailable on Tuesday 9th November between 7:00 am -10:00 am: - Contact Directory - Web based services - Directory of Experts - Events Calendar - Prospectus Enquiries - Re-store - Computer Science website - Business Objects reporting (Accommodation, HR Establishment & Salary Forecasting, Finance Salary Commitments) - Finance systems - Finance Reporting (legacy CODA data) - Finance Web Based Reports (legacy CODA data) - FEC Project Costing - Student and Staff systems - Studentinfo - Accommodation - CARB - ORCA - Staff Snapshot - Standard Jobs - Online Postgraduate Admissions - Travel Insurance - Travel to Work IT Services apologise for the inconvenience this work may cause. If you have any concerns or questions regarding this work please contact the IT Service Desk. (REF: C2110-001)

Schedule

December 2, 2021 7:00AM - 10:00AM GMT

Components

MyBristol portal, Websites and Intranets, Other services

Description

Due to essential security patching of servers, the following services will be unavailable between 7am and 10am on Tues 2nd December. - Edit access to T4 CMS and Prospectus Editing Tool (PET) - MyBristol - QREG - Miscellaneous groups manager - Shared mailbox admin tool - Mail name change form Ref: C2109-420

External Services

History

No incidents in the last 3 days