Active Incident

Updated a minute ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Service Disruption

Filestore (MyFiles or Departmental Filestore)

Service Disruption

Google email, calendar and apps

Partial Service Disruption

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Service Disruption

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Security Issue

Printing (staff and students)

Service Disruption

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Service Disruption

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Service Disruption

Websites and Intranets

Service Disruption

Wired network

Service Disruption

Wireless network

Service Disruption

Other services

Operational

5

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Incident Status

Partial Service Disruption

Components

Google email, calendar and apps



September 18, 2018 8:38AM BST
[Investigating] We are currently experiencing an issue where returning students are not able to access their email through Gmail. This issue started at 11pm on the 17th September. We are working to resolve this issue and have applied a fix to ensure that students can access Gmail and that new email is delivered correctly. This fix is currently rolling out and we expect access to be restored soon. We strongly recommend that staff members do not send bulk emails to students until this issue is resolved. We will provide updates here as new information comes in.

September 18, 2018 11:44AM BST
[Identified] We have applied a fix and students can now access their old emails correctly in Gmail. To access your emails in Gmail please go to www.gmail.com and log in. Currently, new emails are not being delivered correctly and we are working to fix this as soon as possible. We strongly recommend that staff members do not send bulk emails to students until this issue is resolved.

Incident Status

Operational

Components

Filestore (MyFiles or Departmental Filestore)



September 14, 2018 8:34PM BST
[Monitoring] As an undergraduate or taught post graduate, all of your "MyFiles/O:" drive documents are now in your OneDrive for Business folder. You can find that on any Windows 10 PC, or get access to your files online. If you need to logon, use your username@bristol.ac.uk not username@my.bristol.ac.uk. If you have any questions or think there's anything missing from your OneDrive folder compared to your old MyFiles folders, don't panic! Just contact the IT Service Desk and we'll help you out. If you think some of your documents have not been copied, that may be as you had encrypted the files. We'll help you to copy anything that's missing We'll retain all the original documents from your drive for at least 3 months. Your "O:" drive will now appear to be empty - all your documents will go by default into OneDrive. The new O: drive is just there to provide compatibility with any older systems - you don't need to use it. It is there to let you use any older Windows 7 computers whilst we finishing rolling out Windows 10 across the University. http://www.bristol.ac.uk/it-services/applications/filestore/OneDriveMigration
Spam mail increaseSecurity Issue

Incident Status

Security Issue

Components

Phishing / malicious email attacks



September 12, 2018 12:52PM BST
[Investigating] Over the past week the University has seen an increase in the number of malicious emails delivered to staff inboxes. The root cause will be an infection on a computer obtaining a staff member’s contacts, and crafting mails appearing to be from known senders and/or the staff member concerned, a practise known as ‘spoofing’. A message appearing to be from a staff member does not necessarily mean that staff member’s computer is also infected – their details may simply have been obtained via the original infection. These messages have also been gaining greater traction via distribution by Sympa list. IT Services are working to close this vulnerability in Sympa’s configuration. Office 365 has been effective in stripping any malicious attachments from the messages so far delivered to staff mailboxes, and/or delivering the message to a user’s ‘junk’ folder. Advice for any recipient of these messages or ‘spoofed’ sender is to initiate a Malwarebytes scan on any computer they use (be that University or personally owned), to ensure their device is not infected. Instructions on running a Malwarebytes scan on a University computer can be found here; https://www.bris.ac.uk/software/software-list/malwarebytes More information on email threats can be found on our page here; http://www.bristol.ac.uk/infosec/email-threat/types-of-threat/

Incident Status

Partial Service Disruption

Components

MyBristol portal



August 21, 2018 5:45PM BST
[Investigating] Some channels are currently unavailable on the MyBristol portal. This is being inveatigated.
University eventsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets



January 15, 2018 3:28PM GMT
[Identified] For technical reasons new events cannot currently be added to http://bristol.ac.uk/events/ We apologise for the inconvenience and are working to resume normal service.

August 24, 2018 3:04PM BST
[Identified] Work continues to resolve this issue.

Scheduled Maintenance

Schedule

September 19, 2018 8:00AM - 9:00AM BST

Components

Filestore (MyFiles or Departmental Filestore)

Description

We are undertaking critical maintenance to our departmental filestore area on Wednesday 19th September between 8-9am. During this period there will be a brief (~30 second) interruption to services, during which you will be unable to connect to or save files to the filestore. After this brief outage, you will be able to continue working normally. We apologise for any inconvenience this may cause.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Account issues for studentsService Disruption

Incident Status

Service Disruption


Components

MyBristol portal, Other services





September 17, 2018 11:18AM BST
[Identified] We have identified an issue with our user account management system which controls provision of accounts and services for University staff and students. This is impacting access to a wide range of services for students including online registration. We are working to restore the accounts in all services. We aim to restore access by lunchtime, but some systems may need additional work.

September 17, 2018 2:00PM BST
[Identified] Work is currently underway to ensure we have current data for all student accounts. We are hopeful that access to studentinfo and online registration will be restored later this afternoon.

September 17, 2018 3:31PM BST
[Identified] We believe that online registration and the studentinfo web page are now available again. Access to other services should be restored overnight.

September 17, 2018 5:46PM BST
[Identified] Most of the problems with student accounts have been resolved and in most cases they are now only affecting use of MyBristol.

September 18, 2018 9:21AM BST
[Resolved] Access to online registration and studentinfo services have now been restored.
82 numbers unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Telephony





September 17, 2018 4:29PM BST
[Investigating] 82100 numbers are currently unavailable, including the IT Service Desk. You can continue to contact the IT Service Desk by other means - see https://bristol.ac.uk/it-services/contacts We are investigating and apologise for the disruption.

September 17, 2018 5:40PM BST
[Resolved] All telephones are working normally again. The problem was due to a failed update by a third party supplier.