Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus.

3

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Security Issue

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Phishing alert – impersonating a senior member of staff to request the purchase of vouchers/gift cards Security Issue

Incident Status

Security Issue

Components

Information Security - Alerts


November 24, 2020 5:18PM GMT
[Identified] Phishing alert – impersonating a senior member of staff to request the purchase of vouchers/gift cards. The messages appear to come from senior colleagues with the text such as ‘Busy?’ or ‘Available?’. Subject lines for the messages have included ‘Important Task’ or ‘Urgent Request’. On inspection, you can see that the address used is not a University of Bristol account – today this was a Gmail account (@gmail.com), but other webmail providers have been used in the past, such as @hotmail.com, @outlook.com etc. For anyone responding to the emails a request is then made for the staff member to purchase vouchers or gift cards, typically for online retailers or services (Amazon, iTunes, Steam etc.), due to that senior member being unavailable or busy, along with a promise to refund the purchase. We have identified and removed these messages from our systems, but please be alert and familiarise yourself with the guidance linked to below. How to spot a suspicious communication • Learn how to spot such attempts with our guide at www.bristol.ac.uk/infosec/email-threat/identifying-threats/ • Find general guidance on how to protect your identity online at http://www.bristol.ac.uk/infosec/protectyou/ If in any doubt on this matter, please report it to the IT Service Desk, service-desk@bristol.ac.uk.
Guidance on upgrading University managed macOS devices to Big SurOperational

Incident Status

Operational

Components

Other services


October 13, 2020 3:37PM BST
[Identified] Apple is expected to release a significant upgrade to macOS, Big Sur (macOS 11.0), this week. As with any new major operating system release, we advise that caution be exercised when considering whether to upgrade. Whilst all software available via Managed Software Centre has been confirmed functional on the latest pre-release version of Big Sur, we cannot guarantee that all specialist, 3rd party applications will continue to work on the day of release. If you make use of any 3rd party software that you consider essential, we strongly advise against upgrading. It is also commonplace, unfortunately, to experience unexpected and undocumented behaviour with a new major version of macOS. For this reason, and those outlined above, the initial release of macOS Big Sur will be considered unsupported by IT Services. Information on this has been posted on our ‘Upgrading your Mac’ page and further advice will be included there in due course. https://uob.sharepoint.com/sites/itservices/SitePages/upgrading-your-mac.aspx In the meantime, we will be developing our Big Sur support capabilities, with a view to implementing support for the new OS in the near future. If you have any questions or queries about Big Sur, please contact the IT Service Desk, service-desk@bristol.ac.uk.
Cyber Security alertSecurity Issue

Incident Status

Security Issue

Components

Information Security - Alerts


September 17, 2020 10:31AM BST
[Identified] The National Cyber Security Centre has issued an alert after a recent spike in attacks on educational institutions. The University of Bristol takes such attacks very seriously, and we ensure that our technology and standards meet best practice. While we have not been a victim of the recent spate of attacks, our best prevention against a successful attack is making sure you are as informed and as vigilant as possible. We should by now all be aware of the need to pause before clicking that odd link in the unexpected email, even when it seems to be from your bank, colleague or government department. For more information and guidance see the news item on the staff intranet https://uob.sharepoint.com/sites/staff/SitePages/new-cyber-security-resources-and-training.aspx . If in doubt on any matter please report it to the IT Service Desk, service-desk@bristol.ac.uk

Scheduled Maintenance

MyBristol and edit access to T4 unavailable between 7am and 10am on Tuesday 1 December 2020Planned Maintenance

Schedule

December 1, 2020 7:00AM - 10:00AM GMT

Components

MyBristol portal, Websites and Intranets, Other services

Description

Due to essential security patching of servers, the following services will be unavailable between 7am and 10am on Tues 1st December 2020 - Edit access to T4 CMS and Prospectus Editing Tool (PET) - MyBristol - QREG - Miscellaneous groups manager - Shared mailbox admin tool - Mail name change form Ref: C2008-145
Pure Upgrade - Weds 2nd December 8am - 8.30amPlanned Maintenance

Schedule

December 2, 2020 8:00AM - 8:30AM GMT

Components

Pure (Research Information System)

Description

Pure is scheduled for an upgrade to version 5.19.1 and will be unavailable for approximately 30 minutes. We will also be posting updates on Pure’s Twitter feed: https://twitter.com/BristolUniPure

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Print release is currently unavailable Service Disruption

Incident Status

Service Disruption


Components

Printing (staff and students)




November 30, 2020 11:34AM GMT
[Investigating] We are currently experiencing issues with all print release printers across campus. As a result, print release is unavailable and we are investigating,

November 30, 2020 11:59AM GMT
[Resolved] Printing is now working
MyERP upgrade Friday 27th November to Sunday 6pm 29th November:Planned Maintenance

Description

As part of the MyERP Milestone 7 upgrade, the MyERP service will be unavailable from 12pm Friday 27th November to 6pm Sunday 29th November. During that time integrations between MyERP and the following services will be paused: Fees and subsidiary company payrolls (Opera) HMRC Gateway BACS eRecruit Kofax SITS Student Accounting Module (SITS) Online Shop (WPM) Award Management System (Worktribe) Advanced Marketplace (Science Warehouse) StarRez (Accommodation) Identity Matching Service MyReview DATA_INT (impacts all services served MyERP data via DATA_INT) Datahub (impacts all services served MyERP data via DATAHUB) Ref: C2009-339


Components

Administrative systems (Finance & HR), myERP - Finance & HR system, Student Information Systems (SITS), Other services



Schedule

November 27, 2020 12:00PM - November 29, 2020 6:00PM GMT


November 27, 2020 12:00PM GMT
[Update] Scheduled maintenance is starting.

November 29, 2020 6:00PM GMT
[Update] Scheduled maintenance is complete.
Skype for Business with Enterprise Voice users not receiving external callsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Telephony




November 26, 2020 10:01AM GMT
[Investigating] We have identified a problem affecting staff with Skype for Business with Enterprise Voice. Skype for Business with Enterprise Voice allows staff to make and receive calls with those outside the organisation using Skype for Business. Currently, incoming calls (not made using Skype for Business) to a Skype for Business Enterprise Voice user are getting an engaged tone and unable to get through. However, Skype for Business with Enterprise Voice users can continue to make external calls. Skype for Business with Enterprise Voice is currently rolled out to staff in: - Careers Service - IT Services - Langford In addition, staff who required the ability to make external calls from home as part of their work have also been moved to this service. We are working to resolve the problem and hope to have the service back by lunchtime. We apologise for the inconvenience this may cause.

November 26, 2020 1:04PM GMT
[Investigating] Recovery is taking longer than expected. We will update the status page as soon as we have news. Again our apologies for the disruption to service.

November 26, 2020 3:20PM GMT
[Investigating] Work continues. We hope to recover service by the end of the day.

November 26, 2020 4:24PM GMT
[Investigating] Unfortunately, the work to recover the service has been completed but the service is still not working. We are contacting external suppliers to help diagnose the problem. Next update will be tomorrow morning unless there is a significant change.

November 26, 2020 8:04PM GMT
[Monitoring] We believe the problem is now fixed, and Skype for Business users with Enterprise Voice can now receive external calls.

November 28, 2020 8:35PM GMT
[Resolved] This incident is now closed.