Active Incident

Updated a few seconds ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss

Authentication (Single Sign On)

Operational

Blackboard, Mediasite and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Finance systems (Proactis etc)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

HR information system (PIMS)

Operational

Information Security - Alerts

Operational

Microsoft Office 365

Operational

MyBristol portal

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

1

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Print via email unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)



April 10, 2017 10:04AM BST
[Investigating] Print via email has been temporarily disabled. This relates to previous incident: https://app.status.io/pages/incident/5798d20cc211074a0e000edf/58e7728c87e2614a210001b8

Scheduled Maintenance

SITS upgradePlanned Maintenance

Schedule

April 25, 2017 4:00AM - 1:00PM BST

Components

Student Information Systems (SITS)

Description

Due to an upgrade to SITS software the following services will be unavailable on Tuesday 25th April 4am-1pm. Accommodation (online application) MyStudents Unit and Programme Management System (UPMS) Open Days Booking Form SITS / e:Vision Student Info Unit and Programme Catalogue Self-service password reset Please note that content will also be unavailable via MyBristol. IT Services apologises for any inconvenience this may cause.

Schedule

April 28, 2017 7:00AM - 1:00PM BST

Components

MyBristol portal, Other services, Student Information Systems (SITS)

Description

Due to database maintenance the following services will be unavailable on Wednesday 2nd November between 7.00am and 5.00pm - SITS / e:Vision - Student Info - Student Online Registration - Accommodation (online application) - MyStudents - Unit and Programme Management System (UPMS) - Open Days Booking Form - Unit and Programme Catalogue - Self-service password reset - First Attendance Recording (server) - BO Student Exam Board Universe - BO Student KIS Data Universe Please note that content will also be unavailable via MyBristol. IT Services apologises for any inconvenience this may cause.

External Services

AWS EC2

MS Office365

History (Last 3 days)

Potential connectivity problemsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Other services





April 23, 2017 9:55PM BST
[Investigating] Monitoring indicates some potential issues reaching campus services such as MyBristol. We are investigating.

April 23, 2017 9:58PM BST
[Investigating] A number of services including the main website are currently unavailable due to potential networking issues.

April 23, 2017 11:24PM BST
[Investigating] Problems are suspected with Domain Name resolution Services (DNS), which will cause a loss of access to many campus services and systems. These services may be running normally, but will not be able to be reached by computers. We are working on resolving the issue.

April 23, 2017 11:33PM BST
[Monitoring] We have resolved the issue which has prevented access to systems and they should be working normally again now. You may need to reload pages or log off / back on.

April 23, 2017 11:42PM BST
[Monitoring] There may be a limited number of services experiencing errors as a result of the earlier DNS issue. Where possible, these will be indicated in the status pages above and will be resolved ASAP.

April 24, 2017 9:28AM BST
[Identified] Following on from issues at the weekend there have been reports of problems accessing web based content such as intranets. This is under investigation.

April 24, 2017 11:20AM BST
[Investigating] There are intermittent problems with accessing some intranets and web based services. The Single Sign On service is under investigation as a possible route cause for the logon issues. IT Services apologises for the loss of service.

April 24, 2017 11:45AM BST
[Resolved] Issues with connecting to intranets and web based services have now been resolved. IT Services apologises for any inconvenience caused by the loss of service.
Issues with some home folders / MyFilesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Filestore (MyFiles or Departmental Filestore)





April 21, 2017 7:39PM BST
[Investigating] We are investigating reports of some issues with student home folders on the MyFiles service

April 21, 2017 8:01PM BST
[Monitoring] This issue should be resolved and all folders should be accessible normally. You may need to log off and back onto a PC if you experienced an issue.

April 21, 2017 8:01PM BST
[Monitoring] -

April 22, 2017 2:17PM BST
[Monitoring] A similar issue has occurred this afternoon. We are investigating.

April 22, 2017 2:40PM BST
[Identified] We have identified the issue and systems should be working as normal. Thank you.

April 23, 2017 9:54PM BST
[Resolved] Services are available and have been monitored/stable.