Active Incident

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***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

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Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Partial Service Disruption

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Clarity Travel BookingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

myERP - Finance & HR system



August 6, 2020 6:01PM BST
[Investigating] Some users are experiencing issues logging onto the Clarity Travel Booking portal. We are working with the suppliers for resolution.

External Services

History (Last 3 days)

Blackboard upgradePlanned Maintenance

Description

The Digital Education Office will be upgrading Blackboard from 5 pm on Wednesday 5th August 2020. Blackboard will be unavailable until Thursday 6th August This update brings a range of performance and feature improvements, as well as important bug fixes, to Blackboard.


Components

Blackboard, RePlay and Library systems



Schedule

August 6, 2020 12:23PM - August 6, 2020 4:23PM BST



August 6, 2020 1:40PM BST
[Update] Blackboard service now available again.

Incident Status

Degraded Performance


Components

Filestore (MyFiles or Departmental Filestore)





August 5, 2020 2:41PM BST
[Investigating] We are experiencing issues with the Departmental Filestores and you may have issues accessing this. Windows users should be able to reconnect now but you may need to refresh .Please press ctrl + R. Unix users connecting via NFS may continue to experience problems and should check their connections.

August 5, 2020 3:35PM BST
[Resolved] Access should now be restored. Anyone still experiencing issues should contact the Service Desk.