Active Issue

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***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

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Active Incidents

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Active Maintenances

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Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Degraded Performance

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Partial Service Disruption

Other services

Operational

Scheduled Maintenance

People Profiler to close on Thursday 26 SeptemberPlanned Maintenance

Schedule

September 26, 2019 9:00AM - 5:00PM BST

Components

Other services

Description

The People Profiler service (providing profiles of staff and postgraduate research students) will close on Thursday 26 September 2019, as the service will no longer be able to function following the migration of the Pure service to a cloud-hosted solution (scheduled to migrate before the end of September 2019). The move of Pure will enhance the stability of the service and is critical to guarantee service resilience during the REF2021 preparation period. (There will be an interruption to both Pure and Explore Bristol Research of a day while the change takes place. Details, once confirmed, will be publicised separately) In the interim, we will redirect links to the People Profiler to the University Contact Directory, where members of the public can search for any member of staff. We also recommend that academic staff use the profiles provided via Exploring Bristol Research. Please be assured that we appreciate the importance of academic profiles and will endeavour to keep the period of disruption to a minimum. A project to provide external web profiles for staff and postgraduate students is underway to replace People Profiler. If you have any questions regarding this change, please contact the IT Service Desk, service-desk@bristol.ac.uk Further information can be found at: https://uob.sharepoint.com/teams/grp-digitalcommunicationssupport/SitePages/People-Profiler.aspx

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Wifi issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Wireless network




September 18, 2019 11:18AM BST
[Investigating] We are currently investigating Wifi issues in the following areas: Augustines court yard Berkeley Square Bristol hospital trust coombe dingle David Smith building Hawthorns Howard House Langford Osbourn Villas Queens Building Senate House St George Richmond building (student Union) 1-5 white ladies road Watershed University day Nursery

September 18, 2019 5:29PM BST
[Investigating] Work is taking pace to resolve this and the issues should be resolved by 7am tomorrow (Thursday) morning.

September 19, 2019 8:53AM BST
[Resolved] Issue has been identified and resolved
ALSPAC Arcadia unavailablePlanned Maintenance

Description

ALSPAC Arcadia has been taken offline to carry out some emergency maintenance. It will be unavailable until tomorrow.


Components

Websites and Intranets



Schedule

September 18, 2019 4:53PM - September 19, 2019 10:00AM BST


September 18, 2019 5:01PM BST
[Update] ALSPAC Arcadia has been taken offline to carry out some emergency maintenance. It will be unavailable until tomorrow.

September 19, 2019 8:47AM BST
[Update] Disk rey rebuilt, system operational
Issue opening documents from SharePoint/OneDriveService Disruption

Incident Status

Service Disruption


Components

Microsoft Office 365 (Outlook, OneDrive)




September 17, 2019 10:44AM BST
[Investigating] We are aware of an issue with opening files from SharePoint/OneDrive at the moment and are investigating. You may receive an "Access Denied" error when attempting to open documents.

September 17, 2019 11:03AM BST
[Resolved] We believe the issue with opening OneDrive/SharePoint documents has now been resolved.
Wireless issues in 10-11 Osborne VillasPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Wireless network




September 16, 2019 10:47AM BST
[Identified] We have identified an issue with the Wireless network in 10-11 Osborne Villas and are currently investigating the problem.

September 16, 2019 11:24AM BST
[Resolved] The issue with Wireless network in 10-11 Osborne Villas has now been resolved.