Planned Maintenance In Progress

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

2

Active Incidents

1

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Planned Maintenance

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Service Disruption

Wireless network

Service Disruption

Other services

Operational

Incident Status

Service Disruption

Components

Wired network, Wireless network



September 27, 2021 9:16AM BST
[Investigating] We currently have network issues in Deans Court, this is effecting the wired and wireless network. We are currently investigating.
Outlook Desktop issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)



August 4, 2021 7:18PM BST
[Investigating] Some users are experiencing issues with Outlook desktop calendar causing calendar and Outlook to freeze or go slow. This is being investigated.

Description

Multi-factor authentication (MFA) provides an additional layer of security when you log into a service. The University is asking all UoB staff and postgraduate researchers to set up multi-factor authentication (MFA) for our Microsoft Azure Active Directory sign-in service. This sign-in service is used to access a number of services, including: - Microsoft 365 desktop, mobile and web apps such as Outlook, SharePoint, Teams and Word - MyERP - the University’s VPN, Big-IP Edge Client - Blackboard. MFA will be enforced from 21 September. For details see http://www.bristol.ac.uk/infosec/protectyou/multi-factor-authentication-mfa/

Components

Authentication (Single Sign On)

Schedule

September 21, 2021 10:16AM - October 1, 2021 6:00PM BST



September 21, 2021 10:22AM BST
[Update] MFA rolling out.

Scheduled Maintenance

Schedule

September 28, 2021 6:00PM - September 29, 2021 10:00PM BST

Components

Departmental Filestore

Description

Between 6pm and 10pm on the evenings of the 28th/29th September essential maintenance will be performed on the Departmental Filestore (commonly referred to as GPFS). There is a risk of interruption to some services (detailed below) during this work but this will not be prolonged but services listed should be considered at risk. The work has been scheduled during the evening to minimize the impact and it may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following: - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases Every effort has been made to find a suitable time to conduct this work. IT staff will be checking services during the work to ensure prompt recovery should any issues arise. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx. (REF:C2109-165)

Schedule

October 5, 2021 9:00AM - 10:00AM BST

Components

Other services

Description

Maintenance work to improve connectivity will be taking place between 09:00 and 10:00am on Tuesday 5th October. The following services will be unavailable during this period: DATA_INT Infrastructure ZD-PHYS Marks system CHEM Marks and Attendances Wikis People Profiler UPMS Password Reset System Find a... Research ethics tool Fees Funding Search Identity Matching Service Interface catalogue Data Capture at pre-applicant events (iPad CRM) We appreciate your patience whilst we carry out this maintenance work. Please contact the Service Desk if you have any issues: service-desk@bristol.ac.uk (REF: C2108-168)

Schedule

October 6, 2021 1:00PM - 5:00PM BST

Components

Wired network, Wireless network

Description

We are upgrading the network in Clifton Hill House South Wing on 6th October, to improve the wifi. Users will see a complete outage for about an hour. The services will then be at risk for another 3 hours. (C2109-099)

Schedule

October 6, 2021 5:00PM - 6:00PM BST

Components

Student Information Systems (SITS)

Description

There is essential maintenance scheduled on the Student Information System (SITS) on Weds 6th Oct 5-6pm The following applications / services will be affected: Password Reset System SITS (SITS desktop client and e:Vision web pages) Studentinfo Online Registration MyStudents BO Reporting ~ Students BO Reporting ~ Accommodation Unit and Programme Management System UPMS Open Day booking system Unit and Programme Catalogues PGT First Sift Tool STaR (previously BDC e-Portfolio) Degree Ceremonies Student Standard Jobs Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data with SITS. IT Services apologises for any inconvenience this may cause. (Ref C2108-096 )

External Services

History (Last 3 days)

Incident Status

Operational


Components

Pure (Research Information System)





September 17, 2021 11:08AM BST
[Identified] An issue has been identified with the Profile Photos held in Pure. Profile photos for academic staff and PGRs are not currently available within Pure or on Explore Bristol Research. We are currently investigating with the Pure software vendor. More information will be shared here today as it becomes available. In the meantime, if any Pure users have an urgent need to have their Profile Photo restored, please contact the support team at pure-support@bristol.ac.uk

September 17, 2021 4:39PM BST
[Identified] We have now confirmed that the Pure Profile Photos were removed in error at 13:00 on Thursday 16th Sept. We continue to work on recovery options and expect to finalise the recovery plan and timeline on Monday. In the meantime, users are able to add new photos to Pure. Users can also contact the Pure team to have their previous photo restored. Note that the Profile Photos are used on Explore Bristol Research and dependent services (eg University Profiles). We apologise for the inconvenience caused.

September 21, 2021 9:31AM BST
[Monitoring] We have now confirmed a plan for recovering Pure profile images. The images will be restored gradually over the next 2 to 3 weeks. In the meantime if Pure users urgently need their Profile Photo restored, please contact the support team at pure-support@bristol.ac.uk. Pure users also can upload photos themselves following these instructions: www.bristol.ac.uk/pure/user-guides/profile-editing/ Once again, we apologise for the inconvenience caused.

September 27, 2021 2:35PM BST
[Resolved] This has been resolved

Description

Pure will be upgraded on Monday 27 September at 8am. The upgrade will take approximately 30 minutes and Pure will be unavailable during this time. Apologies for any inconvenience.


Components

Pure (Research Information System)



Schedule

September 27, 2021 8:00AM - September 27, 2021 8:30AM BST



September 27, 2021 8:00AM BST
[Update] Scheduled maintenance is starting.

September 27, 2021 8:30AM BST
[Update] Scheduled maintenance is complete.