Active Incident

Updated 2 minutes ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Service Disruption

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Partial Service Disruption

Wireless network

Partial Service Disruption

Other services

Operational

3

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Winkworth House network unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Wired network, Wireless network



October 18, 2018 11:34AM BST
[Identified] There is currently no wired or wireless access in Winkworth House. Access should be restored tomorrow morning. IT Services apologises for the loss of service

October 19, 2018 11:25AM BST
[Identified] Update: The physical connection of fibre optic cable connecting Winkworth House has been severed. It was broken in such a way that it could not be repaired quickly. Our contractors will be restoring the connection on Monday.

October 19, 2018 4:54PM BST
[Identified] We anticipate the wireless should be back in service on Saturday.

October 22, 2018 12:24PM BST
[Identified] Unfortunately the third party working on this issue weren't able to resolve it at the weekend. They are continuing to work on it and we anticipate further news later today.

October 22, 2018 2:15PM BST
[Identified] Winkworth House wireless is now working. The wired network will be restored as soon as possible.

Incident Status

Operational

Components

Filestore (MyFiles or Departmental Filestore)



September 14, 2018 8:34PM BST
[Monitoring] As an undergraduate or taught post graduate, all of your "MyFiles/O:" drive documents are now in your OneDrive for Business folder. You can find that on any Windows 10 PC, or get access to your files online. If you need to logon, use your username@bristol.ac.uk not username@my.bristol.ac.uk. If you have any questions or think there's anything missing from your OneDrive folder compared to your old MyFiles folders, don't panic! Just contact the IT Service Desk and we'll help you out. If you think some of your documents have not been copied, that may be as you had encrypted the files. We'll help you to copy anything that's missing We'll retain all the original documents from your drive for at least 3 months. Your "O:" drive will now appear to be empty - all your documents will go by default into OneDrive. The new O: drive is just there to provide compatibility with any older systems - you don't need to use it. It is there to let you use any older Windows 7 computers whilst we finishing rolling out Windows 10 across the University. http://www.bristol.ac.uk/it-services/applications/filestore/OneDriveMigration
University eventsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets



January 15, 2018 3:28PM GMT
[Identified] For technical reasons new events cannot currently be added to http://bristol.ac.uk/events/ We apologise for the inconvenience and are working to resume normal service.

August 24, 2018 3:04PM BST
[Identified] Work continues to resolve this issue.

Scheduled Maintenance

PURE upgradePlanned Maintenance

Schedule

November 1, 2018 8:00AM - 5:00PM GMT

Components

Pure (Research Information System)

Description

PURE will be down for essential maintenance Thursday 1st November between 8am - 5pm.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Incident Status

Service Disruption


Components

Blackboard, RePlay and Library systems





October 22, 2018 11:34AM BST
[Investigating] Turnitin UK is currently unavailable; Turnitin have reported that their engineers are investigating the issue as a priority.

October 22, 2018 3:41PM BST
[Resolved] Turnitin is now back in service again.