Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus.

3

Active Incidents

0

Active Maintenances

5

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Security Issue

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Guidance on upgrading University managed macOS devices to Big SurOperational

Incident Status

Operational

Components

Other services


October 13, 2020 3:37PM BST
[Identified] Apple is expected to release a significant upgrade to macOS, Big Sur (macOS 11.0), this week. As with any new major operating system release, we advise that caution be exercised when considering whether to upgrade. Whilst all software available via Managed Software Centre has been confirmed functional on the latest pre-release version of Big Sur, we cannot guarantee that all specialist, 3rd party applications will continue to work on the day of release. If you make use of any 3rd party software that you consider essential, we strongly advise against upgrading. It is also commonplace, unfortunately, to experience unexpected and undocumented behaviour with a new major version of macOS. For this reason, and those outlined above, the initial release of macOS Big Sur will be considered unsupported by IT Services. Information on this has been posted on our ‘Upgrading your Mac’ page and further advice will be included there in due course. https://uob.sharepoint.com/sites/itservices/SitePages/upgrading-your-mac.aspx In the meantime, we will be developing our Big Sur support capabilities, with a view to implementing support for the new OS in the near future. If you have any questions or queries about Big Sur, please contact the IT Service Desk, service-desk@bristol.ac.uk.
Connect2 equipment booking system errorService Disruption

Incident Status

Service Disruption

Components

Other services


October 7, 2020 2:02PM BST
[Investigating] New Film and TV MA students may get a blank page when they log into Connect2 equipment booking system: arts-connect2-ftv.bristol.ac.uk The error message says they do not have permissions to see any of the booking wizards, please speak to a member of staff. We are investigating the issue
Cyber Security alertSecurity Issue

Incident Status

Security Issue

Components

Information Security - Alerts


September 17, 2020 10:31AM BST
[Identified] The National Cyber Security Centre has issued an alert after a recent spike in attacks on educational institutions. The University of Bristol takes such attacks very seriously, and we ensure that our technology and standards meet best practice. While we have not been a victim of the recent spate of attacks, our best prevention against a successful attack is making sure you are as informed and as vigilant as possible. We should by now all be aware of the need to pause before clicking that odd link in the unexpected email, even when it seems to be from your bank, colleague or government department. For more information and guidance see the news item on the staff intranet https://uob.sharepoint.com/sites/staff/SitePages/new-cyber-security-resources-and-training.aspx . If in doubt on any matter please report it to the IT Service Desk, service-desk@bristol.ac.uk

Scheduled Maintenance

Change freeze on IT-driven changes from 25 September to 9 October 2020Planned Maintenance

Schedule

September 25, 2020 8:00AM - October 9, 2020 11:00PM BST

Components

Other services

Description

From Friday 25 September to Friday 9 October inclusive, there will be a Change Freeze on all IT Services-driven updates and changes. The freeze is to ensure IT Services reduce risk to services and key activities surrounding the start of new academic year. Changes driven from outside IT Services will continue to be supported, as will critical security or technical updates to address service stability issues. If you have any questions, please contact the IT Service Desk.
Studentinfo and other services unavailable on 3 November between 7-10am Planned Maintenance

Schedule

November 3, 2020 7:00AM - 10:00AM GMT

Components

Administrative systems (Finance & HR), Student Information Systems (SITS), Websites and Intranets

Description

As part of a series of scheduled maintenance works to patch servers, the following services will be unavailable on Tuesday 3 November between 7:00 am -10:00 am: - Contact Directory - Web based services - Directory of Experts - Events Calendar - Prospectus Enquiries - Re-store - Computer Science website - Business Objects reporting (Accommodation, HR Establishment & Salary Forecasting, Finance Salary Commitments) - Finance systems - Finance Reporting (legacy CODA data) - Finance Web Based Reports (legacy CODA data) - FEC Project Costing - Student and Staff systems - Studentinfo - Accommodation - CARB - ORCA - Staff Snapshot - Standard Jobs - Online Postgraduate Admissions - Travel Insurance - Travel to Work IT Services apologise for the inconvenience this work may cause. If you have any concerns or questions regarding this work please contact the IT Service Desk. (REF: C2008-143)
Personal timetables and other services will be unavailable between 1pm and 4pm on Wed 11 November 2020.Planned Maintenance

Schedule

November 11, 2020 1:00PM - 4:00PM GMT

Components

Administrative systems (Finance & HR), Websites and Intranets, Other services

Description

As part of essential server patching the following services will be unavailable between 1pm and 4pm on Wednesday 11 November 2020. During that time the following services will be affected: - Personalised timetables for staff and students - Contact Directory - Directory of Experts - People Profiler - Computer Science website - ORCA - MyStudents (Limited access to List and images functionality) - Datahaven / DiversP reports or services reliant on DataHub access during this period - Web Finance Reporting (Proactis commitment data unavailable) - Data Warehouse - Delegate mailbox administration We are aware that many departments have access to the DataHub and use the information to perform a number of tasks. It is therefore possible that where DataHub data is used to run a service that this may be unavailable during this work. Ref: C2008-144
MyBristol and edit access to T4 unavailable between 7am and 10am on Tuesday 17th Nov 2020Planned Maintenance

Schedule

November 17, 2020 7:00AM - 10:00AM GMT

Components

MyBristol portal, Websites and Intranets, Other services

Description

Due to essential security patching of servers, the following services will be unavailable between 7am and 10am on Tues 17th November 2020 - Edit access to T4 CMS and Prospectus Editing Tool (PET) - MyBristol - QREG - Miscellaneous groups manager - Shared mailbox admin tool - Mail name change form Ref: C2008-145
DIVERSP/DataHaven database maintenance - Tues 24th Nov 7-9am.Planned Maintenance

Schedule

November 24, 2020 7:00AM - 9:00AM GMT

Components

Websites and Intranets, Other services

Description

DIVERSP/DataHaven database underpins a number of web based services which will be unavailable during this time. Affected services: DIVERSP/ DataHaven Support Services and tools - Syllabus Plus Online Timetables (S+) - Personalised and online Timetables (ONLY AT RISK) - Staff development - Printing Services website - Public Relations Office - Event Programme - Development and Alumni Relations Office - Business Objects reporting on "Accommodation External Properties" - ACRC application forms ResNet - Manage My ResNet - ResNet automatic status monitoring Ref: C2008-144

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Network Maintenance - Sunday 25th OctoberPlanned Maintenance

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some maintenance in our data centres between 10am and 8pm on Sunday 25th October. This work is not expected to interrupt services, but there is always a possibility of disruption to services. This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. Ref: C2010-213


Components

Wired network, Wireless network



Schedule

October 25, 2020 10:00AM - October 25, 2020 8:00PM GMT


October 25, 2020 10:00AM GMT
[Update] Scheduled maintenance is starting.

October 25, 2020 8:00PM GMT
[Update] Scheduled maintenance is complete.
Network Maintenance - Saturday 24th OctoberPlanned Maintenance

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some maintenance in our data centres between midday and 7pm on Saturday 24th October. This work is not expected to interrupt services, but there is always a possibility of disruption to services. This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems. Ref: C2010-210


Components

Wired network, Wireless network



Schedule

October 24, 2020 12:00PM - October 24, 2020 7:00PM BST


October 24, 2020 12:00PM BST
[Update] Scheduled maintenance is starting.

October 24, 2020 7:00PM BST
[Update] Scheduled maintenance is complete.