Active Incident

Updated a few seconds ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss

Authentication (Single Sign On)

Operational

Blackboard, Mediasite and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Service Disruption

Finance systems (Proactis etc)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

HR information system (PIMS)

Operational

Information Security - Alerts

Operational

Microsoft Office 365

Operational

MyBristol portal

Operational

Printing (staff and students)

Degraded Performance

Pure (Research Information System)

Service Disruption

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Research provided systems (e.g. FitNet)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Service Disruption

Wired network

Operational

Wireless network

Operational

Other services

Partial Service Disruption

5

Active Incidents

0

Active Maintenances

1

Days Since Last Incident

Incident Status

Service Disruption

Components

Websites and Intranets



August 18, 2017 11:48AM BST
[Identified] Issues with T4 Site Manager have been linked to ongoing issues relating to a hardware failure in some storage infrastructure. It is currently not possible to publish new web page content. We are currently working to restore access.
PURE unavailableService Disruption

Incident Status

Service Disruption

Components

Pure (Research Information System)



August 17, 2017 12:26PM BST
[Investigating] There are issues with Pure today. This is being investigated.

August 18, 2017 11:27AM BST
[Identified] Issues with PURE have been linked to ongoing issues with some filestores. We are currently working to restore access.

August 18, 2017 11:40AM BST
[Identified]
Filestore issues Service Disruption

Incident Status

Service Disruption

Components

Filestore (MyFiles or Departmental Filestore), Websites and Intranets



August 17, 2017 10:41AM BST
[Investigating] The Wiki is now working, other issues continue to be investigated.

August 17, 2017 11:33AM BST
[Identified] Issues with some Departmental filestores and finance applications that use filestores are continuing. We have identified the issue and are working with our suppliers to resolve the issue.

August 17, 2017 2:28PM BST
[Identified] We are still experiencing issues with certain areas of the departmental filestores, which is also affecting PURE and some Finance apps. We are talking to our supplier to try and bring the systems back up again but that is unlikely to be until tomorrow. If you think you are affected by this problem then please contact the Service Desk on x82100 or service-desk@bristol.ac.uk

August 18, 2017 11:10AM BST
[Identified] In recovery - Issues are still continuing with access some departmental filestore following a service failure. We have been restoring access to data areas on a priority basis and this process will continue throughout the day. Access will be restored as soon as possible to all affected areas.

August 18, 2017 11:23AM BST
[Identified] IT Services are currently working with our support company to restore access as soon as possible. However, fileshares are unlikely to return to service until next week. Some fileshares may return sooner than others due to greater data availability resulting from current work to migrate data between systems. IT Services apologises for the disruption and thanks you for your patience as we work to restore services.

August 18, 2017 3:44PM BST
[Identified] Access to a small number of filestores has now been restored. Further work is taking place over the weekend to restore service.

August 18, 2017 7:02PM BST
[Identified] Further work continues on restoration of access to data from some departmental filestores. We do not expect to provide access to any additional areas until next week. Some general filestore, all web services and o: drive (myfiles) services remain available to users. Apologies for any inconvenience caused over the weekend.
Print payment issuesDegraded Performance

Incident Status

Degraded Performance

Components

Printing (staff and students)



August 15, 2017 4:34PM BST
[Identified] There are currently problems adding print credit that has been paid for online. The print credit has to be added manually. We are pushing our 3rd party supplier for a resolution. During working hours, please allow an hour after you have paid for printing for your print credit to be added. Payments made out of hours will be added before 10am on the next working day. We apologise for these delays.
eBiolabs access from off campusPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Other services



August 11, 2017 3:39PM BST
[Identified] eBiolabs is currently not working normally from off campus, for some users. The workaround is to go into the Student Remote Desktop and access eBiolabs from within that. http://bristol.ac.uk/studentdesktop Help on campus is available via the Student Laptop and Mobile Clinic. http://bristol.ac.uk/laptopclinic This workaround should be used for the duration of the exam period. We apologise for the disruption.

Scheduled Maintenance

Schedule

September 6, 2017 7:00AM - 9:00AM BST

Components

Wired network

Description

At risk notification: Between 07:00 and 09:00 on Wednesday 6th September. We are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work

Schedule

September 7, 2017 8:00AM - 9:00AM BST

Components

Wired network

Description

At risk notification: Between 8 am and 9 am on Thursday 7th September . We are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.

Schedule

September 12, 2017 8:00AM - 9:00AM BST

Components

Wired network

Description

At risk notification: Between 8 am and 9 am on Tuesday 12th September . We are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.

External Services

AWS EC2

MS Office365

Status.io

History (Last 3 days)

Finance Reporting unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Finance systems (Proactis etc)





August 17, 2017 10:46AM BST
[Investigating] Finance Reporting is unavailable. This is being investigated.

August 18, 2017 9:04AM BST
[Resolved] The Finance Reporting application is now back in service.