Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

2

Active Incidents

0

Active Maintenances

5

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

High Performance Computing

Operational

Information Security - Alerts

Security Issue

Microsoft Office 365 (Outlook, OneDrive)

Security Issue

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Incident Status

Operational

Components

Wired network



May 19, 2020 5:41PM BST
[Identified] We are aware of an issue with the VPN service when initiating the connection from some web browsers and this is under investigation. As a workaround please can you try initiating the connection using an alternative web browser.

May 21, 2020 6:20PM BST
[Identified] We recommend installing the relevant VPN client for future use. We have updated our VPN installation guidance to provide instructions on installing the appropriate VPN client rather than use the browser access. https://www.bris.ac.uk/it-services/advice/homeusers/uobonly/uobvpn/howto/

Incident Status

Security Issue

Components

Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive)



May 15, 2020 9:39AM BST
[Identified] We have received reports that people are receiving voice message emails from a University email address. The message comes with a note asking that they download the message. This is a phishing attempt so please do not download the content. Anyone who has tried to download this should contact the Service Desk for further advice.

Scheduled Maintenance

Schedule

May 27, 2020 8:00AM - 10:00AM BST

Components

Wired network, Wireless network

Description

Works to update the Life Sciences network will commence at 08:00am Wednesday 27th May. This will involve a 30 minute outage to both the wired and wireless networks in the Life Sciences Building. The network should be considered at risk until 10:00am

Schedule

May 27, 2020 8:30AM - 9:30AM BST

Components

Websites and Intranets, Other services

Description

On Wednesday 27th May between 8:30-9:30am the following services will either be at risk/degraded or unavailable due to essential maintenance. CMS (plone) - At risk People Profiler (dbms) - At risk Wikis - Unavailable Research ethics tool - Unavailable CMM Repository - Unavailable Fees Funding Search - Unavailable Global Maps Site - Unavailable

Schedule

May 27, 2020 8:00PM - 9:00PM BST

Components

myERP - Finance & HR system

Description

MyERP will be unavailable on the evening of Wednesday 27 May between 8pm and 10pm for planned system maintenance.

Schedule

May 28, 2020 9:00PM - 10:10PM BST

Components

myERP - Finance & HR system

Description

IT Services will be performing essential maintenance to MyERP on Thursday 28th May between 09:00pm and 10:10pm During this time users who are not connected to the VPN service may not be able to access MyERP. If you are unable to access MyERP during the maintenance window, please connect to the VPN service in order to access MyERP.

External Services

History (Last 3 days)

Description

IT Services need to undertake network maintenance at Langford. This will involve an outage to both the wired and wireless networks. We plan to begin the work at 7AM on Tuesday 26th May. The network should be considered at risk until 10AM


Components

Wired network, Wireless network



Schedule

May 26, 2020 7:00AM - May 26, 2020 10:00AM BST



May 26, 2020 7:00AM BST
[Update] Scheduled maintenance is starting.

May 26, 2020 10:00AM BST
[Update] Scheduled maintenance is complete.