Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

2

Active Incidents

0

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Partial Service Disruption

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Service Disruption

Wireless network

Operational

Other services

Operational

Network IssuesService Disruption

Incident Status

Service Disruption

Components

Wired network



July 24, 2019 8:52AM BST
[Investigating] We are currently experiencing network issues in 10 Priory Road. We are currenting investigating the issue.

Incident Status

Partial Service Disruption

Components

Telephony



July 19, 2019 9:20AM BST
[Investigating] IT Services are receiving reports that the OneNumber Service is currently not accessible.

July 19, 2019 10:17AM BST
[Investigating] Work is underway to identify and resolve the issue.

July 19, 2019 10:37AM BST
[Identified] There is now a fix for this issue. Anyone who has not already contacted the Service Desk should ring 0117 428 2100 ( internal 82100) for assistance.

Scheduled Maintenance

Network MaintenancePlanned Maintenance

Schedule

June 21, 2019 1:00PM - 2:30PM BST

Components

Wired network, Wireless network

Description

There is a need for an urgent change to the configuration of core network devices. This is required to reinstate service resilience.

Schedule

July 29, 2019 5:00PM - 10:00PM BST

Components

MyBristol portal, myERP - Finance & HR system, Student Information Systems (SITS), Telephony, Other services

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Monday 29 July and Wednesday 31 July   This is part of series of proposed work taking place over the summer.  See news item.   • Monday 29 July, between 5pm and 10pm. • Wednesday 31 July, between 5pm and 10pm.   The following services should be considered at risk with a small number possibly experiencing a brief interruption to service of five to ten minutes during the periods of work.   - MyERP - SITS - Skype for Business - Staff Remote Desktop - Student Remote Desktop - MyBristol Portal - CareerHub - ALSPAC Clinic Booking System and data warehouse and catalogue - UCard (updating access) - Unit and Programme Management System UPMS - Coda - SDN - SSCM Redcap - SSCM Stata Application - RX-Works   We apologise for any inconvenience this work may cause.  Please contact the IT Service Desk, service-desk@bristol.ac.uk,  if you have any concerns regarding this work.

Schedule

July 29, 2019 7:00PM - July 30, 2019 12:00PM BST

Components

Blackboard, RePlay and Library systems

Description

The Digital Education Office will be upgrading Blackboard from 7pm on Monday 29th July 2019. Blackboard will be unavailable until midday on Tuesday 30th July. This update brings general improvements to Blackboard, including audio/video feedback for submissions.

Schedule

July 31, 2019 9:00AM - 5:00PM BST

Components

Printing (staff and students)

Description

IT Services will be performing an essential upgrade to the Print Release System, which will increase its reliability, ensure more accurate colour prints, and improve the security of the system. Due to this upgrade printing, scanning and photocopying will be unavailable on Print Release devices from 9:00 – 17:00 on Wednesday, 31st July This means that printing, photocopying and scanning on devices that require you to unlock and release printing using your Ucard won't be available on that day. These devices are found in study spaces and in many offices. There is also the potential for short disruptions to services, of up to 30 minutes, during the 1st and 2nd of August. Please note that anything sent to print during the 31st July won’t be retained for printing out later. This work will not affect the Print Credit system. IT Services apologises for any inconvenience this may cause. If this planed interruption to service is of concern please contact the IT Service Desk, service-desk@bristol.ac.uk,

Schedule

July 31, 2019 5:00PM - 10:00PM BST

Components

MyBristol portal, myERP - Finance & HR system, Student Information Systems (SITS), Telephony, Other services

Description

Work on elements of the network infrastructure to improve and enhance the reliance of service will take place on Monday 29 July and Wednesday 31 July   This is part of series of proposed work taking place over the summer.  See news item.   • Monday 29 July, between 5pm and 10pm. • Wednesday 31 July, between 5pm and 10pm.   The following services should be considered at risk with a small number possibly experiencing a brief interruption to service of five to ten minutes during the periods of work.   - MyERP - SITS - Skype for Business - Staff Remote Desktop - Student Remote Desktop - MyBristol Portal - CareerHub - ALSPAC Clinic Booking System and data warehouse and catalogue - UCard (updating access) - Unit and Programme Management System UPMS - Coda - SDN - SSCM Redcap - SSCM Stata Application - RX-Works   We apologise for any inconvenience this work may cause.  Please contact the IT Service Desk, service-desk@bristol.ac.uk,  if you have any concerns regarding this work.

External Services

AWS EC2

AWS S3

MS Office365

History (Last 3 days)

BlueCrystal3 experiencing issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

High Performance Computing





July 23, 2019 10:36AM BST
[Identified] We are aware of issues currently affecting BlueCrystal3.

July 23, 2019 2:28PM BST
[Resolved] Issues with Blue Crystal have now been resolved.

Description

There will be an installation of a Openscape Branch telephony server at Coombe Dingle Sports Complex . This will allow the University Coombe Dingle Tennis Centre to come in line with the Indoor Sports Centre telephony as well as providing a better service to students and increased functionality to staff. The installation is to take place on Tuesday 23rd July with the switchover of the main telephone line (0117 962 6718) to take place approximately between 11.30-13.00. The users will have a window of up to 30 seconds during the period 11.30-13.00 (we cannot confirm when this 30 second period will occur as this depends on the programming that takes place Tuesday am) when the incoming calls will be interrupted. If anyone calls in that 30 second period they will hear a message that states the line is temporarily out of service and to please try again.


Components

Telephony



Schedule

July 23, 2019 11:30AM - July 23, 2019 1:00PM BST



July 23, 2019 11:30AM BST
[Update] Scheduled maintenance is starting.

July 23, 2019 1:00PM BST
[Update] Scheduled maintenance is complete.