Active Incident

Updated a few seconds ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss

Authentication (Single Sign On)

Operational

Blackboard, Mediasite and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Finance systems (Proactis etc)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

HR information system (PIMS)

Operational

Information Security - Alerts

Operational

Microsoft Office 365

Operational

MyBristol portal

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

2

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Incident Status

Operational

Components

Filestore (MyFiles or Departmental Filestore)



April 21, 2017 7:39PM BST
[Investigating] We are investigating reports of some issues with student home folders on the MyFiles service

April 21, 2017 8:01PM BST
[Monitoring] This issue should be resolved and all folders should be accessible normally. You may need to log off and back onto a PC if you experienced an issue.

April 21, 2017 8:01PM BST
[Monitoring] -

April 22, 2017 2:17PM BST
[Monitoring] A similar issue has occurred this afternoon. We are investigating.

April 22, 2017 2:40PM BST
[Identified] We have identified the issue and systems should be working as normal. Thank you.
Print via email unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)



April 10, 2017 10:04AM BST
[Investigating] Print via email has been temporarily disabled. This relates to previous incident: https://app.status.io/pages/incident/5798d20cc211074a0e000edf/58e7728c87e2614a210001b8

Scheduled Maintenance

SITS upgradePlanned Maintenance

Schedule

April 25, 2017 4:00AM - 1:00PM BST

Components

Student Information Systems (SITS)

Description

Due to an upgrade to SITS software the following services will be unavailable on Tuesday 25th April 4am-1pm. Accommodation (online application) MyStudents Unit and Programme Management System (UPMS) Open Days Booking Form SITS / e:Vision Student Info Unit and Programme Catalogue Self-service password reset Please note that content will also be unavailable via MyBristol. IT Services apologises for any inconvenience this may cause.

Schedule

April 28, 2017 7:00AM - 1:00PM BST

Components

MyBristol portal, Other services, Student Information Systems (SITS)

Description

Due to database maintenance the following services will be unavailable on Wednesday 2nd November between 7.00am and 5.00pm - SITS / e:Vision - Student Info - Student Online Registration - Accommodation (online application) - MyStudents - Unit and Programme Management System (UPMS) - Open Days Booking Form - Unit and Programme Catalogue - Self-service password reset - First Attendance Recording (server) - BO Student Exam Board Universe - BO Student KIS Data Universe Please note that content will also be unavailable via MyBristol. IT Services apologises for any inconvenience this may cause.

External Services

AWS EC2

MS Office365

History (Last 3 days)

RDSF issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

High Performance Computing





April 21, 2017 10:02AM BST
[Investigating] We are experiencing issues with writing to files to the RDSF this morning. We are working to resolve and will keep you updated. There will be a short interruption in access to the RDSF in the next 10 minutes whilst we seek to resolve the issue.

April 21, 2017 10:23AM BST
[Resolved] The issue should now be resolved. You may need to log off and back on to regain access to the RDSF.