There are currently no detected or reported issues

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

0

Active Incidents

0

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Scheduled Maintenance

An important change to how staff, PGR, TSS and students with staff roles will access University data on personal mobile devicesPlanned Maintenance

Schedule

February 5, 2021 2:32PM - May 28, 2021 2:32PM BST

Components

Microsoft Office 365 (Outlook, OneDrive)

Description

From Thursday 4 February we will be extending our use of Microsoft Intune to all staff personally owned mobile devices. From 28 April the same rules will be applied to postgraduate research students, members of the TSS service and students with staff roles that require IT access. Members of the above groups will need to install an app on their smartphone or tablets and ensure their device is on the latest version of the mobile operating system or latest security patches to be able to access University data through Microsoft 365 applications, for example Outlook, Teams, OneNote etc. This is part of a programme of necessary steps the University is taking to protect its digital assets and is a requirement of both existing University policy, and external security accreditations which we hold, and underpin the business. Guidance is available to staff on what action they need to take: https://uob.sharepoint.com/sites/itservices/SitePages/change-to-staff-personal-mobile-access-to-data.aspx
Network Maintenance - Tuesday 22nd June 2021Planned Maintenance

Schedule

June 22, 2021 7:00AM - 9:00AM BST

Components

Wired network, Wireless network

Description

Scheduled work to some of the network switches in the locations below on Tuesday 22nd June. Depending on the area there will be an outage of 5 minutes to the wired/wireless network from 07:00am - 07:15am The network should be considered ‘At Risk’ until 09:00am 1 Cathedral Square 12-13 Berkeley Square 31 Great George Street 32 St Michaels Park 45 St Michaels Hill 61 St Michaels Hill 7 Priory Road Ada Lovelace Building B.R.I. Badock Hall Barton Hill Settlement Brislington book store Bristol Eye Hospital Churchill Hall Computer Centre Deans Court Durdham Park Fenswood Farm Fry Building Goldney Hall Hiatt Baker Howard House Humanities-Hub Langford Priory Road Lecture theatre Manor Hall MVB Physics Senate House Southmead Hospital St Michaels Hospital Wills Memorial Building Winkworth House Ref. C2106-029
MyERP planned maintenance - 22nd June Planned Maintenance

Schedule

June 22, 2021 7:00PM - 9:00PM BST

Components

myERP - Finance & HR system

Description

There will be MyERP downtime on 22/06/2021 between 19:00-21:00. During that time, integrations between MyERP and other services will be paused. Ref: C2104-008
Service interruption due to essential departmental filestore upgrade - weekend of 26 JunePlanned Maintenance

Schedule

June 26, 2021 12:00AM - 4:00PM BST

Components

Departmental Filestore, Other services

Description

Over the weekend of the 26/27 June 2021 an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 4pm on Saturday 26 June. Prior to this there is a *risk* of interruption between 08:00 and midday but this should not be prolonged. Over the weekend services below should be considered at risk. To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to :ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases Every effort has been made to find a suitable time to conduct this work. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, https://uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx. (REF:C2104-240 )
Essential maintenance on our Student Information System on 29 JunePlanned Maintenance

Schedule

June 29, 2021 5:00PM - 6:00PM BST

Components

Student Information Systems (SITS)

Description

There is essential maintenance scheduled on the Student Information System (SITS) on Tuesday 29th June, 5:00pm to 6:00pm. The following applications / services will be affected: • Password Reset System • SITS (SITS desktop client and e:Vision web pages) • Studentinfo • Online Registration • MyStudents • BO Reporting ~ Students • BO Reporting ~ Accommodation • Unit and Programme Management System UPMS • Open Day booking system • Unit and Programme Catalogues • PGT First Sift Tool • STaR (previously BDC e-Portfolio) • Degree Ceremonies • Student Standard Jobs Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data with SITS. IT Services apologises for any inconvenience this may cause. (Ref: C2105-308)
Essential maintenance on our Student Information System on 5 JulyPlanned Maintenance

Schedule

July 5, 2021 5:00PM - 6:30PM BST

Components

Student Information Systems (SITS)

Description

There is essential maintenance scheduled on the Student Information System (SITS) on Monday 5th July, 5:00pm to 6:30pm. SITS (the desktop client and e:Vision web pages) will be unavailable during that time. Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data with SITS. IT Services apologises for any inconvenience this may cause. (Ref: C2106-106)

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Network issues in 3 Priory roadOperational

Incident Status

Operational


Components

Wired network, Wireless network




June 14, 2021 10:21AM BST
[Investigating] We are currenting experiencing network issues in 3 Priory road. We are investigating the cause.

June 16, 2021 3:47PM BST
[Resolved] This has now been resolved
Phone issues effecting out contact centersDegraded Performance

Incident Status

Degraded Performance


Components

Telephony




June 14, 2021 3:25PM BST
[Investigating] We are currently having issues with our phone system in our contact centers. These include: IT ServiceDesk Langford Vets Student welfare It is also effecting all other other contact centers. These services are still up and running, just degraded performance. We are investigating.

June 15, 2021 3:19PM BST
[Resolved] This issue has now been resolved