Planned Maintenance In Progress

Updated a minute ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Planned Maintenance

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Planned Maintenance

Websites and Intranets

Operational

Wired network

Planned Maintenance

Wireless network

Planned Maintenance

Other services

Operational

4

Active Incidents

2

Active Maintenances

6

Days Since Last Incident

Incident Status

Degraded Performance

Components

Other services



August 6, 2018 12:32PM BST
[Identified] Due to an update to personnel systems on Friday 3 August, it has been identified that some staff have lost access to various buildings on the UCard system. This affects access to buildings using the online Salto card readers. (For a description of the readers visit: http://www.bristol.ac.uk/securityservices/access-control/ucard-reader.html) Unfortunately, we are unable to recover access for the affected staff remotely. Therefore staff affected will need to take their card to Card Services at the Security Lodge in Royal Fort Gardens, Tyndall Avenue to be updated. Communications will be sent out to those affected by this. We apologise for any inconvenience caused.

Incident Status

Partial Service Disruption

Components

Student Information Systems (SITS)



July 16, 2018 4:04PM BST
[Identified] We have been made aware that it is not currently possible to reliably email via MyStudents. We have looked into the problem and anticipate a delay before we can provide a solution.

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)



July 11, 2018 9:32AM BST
[Identified] Some users are experiencing issues with logging into Skype for Business. IT Services is investigating this issue. In the meantime, Skype may also be accessed via the online Office 365 suite: https://www.office.com/ Alternatively, there is a workaround published on Yammer here which is working for some users: https://www.yammer.com/bristol.ac.uk/threads/1121165768 IT Services apologises for the lack of service.
University eventsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets



January 15, 2018 3:28PM GMT
[Identified] For technical reasons new events cannot currently be added to http://bristol.ac.uk/events/ We apologise for the inconvenience and are working to resume normal service.

Description

Over the summer, from Monday 25 June, Windows managed computers in teaching and study spaces will be upgraded from Windows 7 to Windows 10. This includes all libraries, teaching labs and lecture theatres. All of the rooms will be booked out during available spaces and it will be done gradually, but if anyone is holding an event, they might need to test their documents work on a Windows 10 PC before hand. http://www.bristol.ac.uk/it-services/news/2018

Components

University managed computers



June 25, 2018 8:03AM BST
[Update] Scheduled maintenance is starting.

Description

University teaching, study and library PCs are being upgraded to Windows 10 over the summer and Microsoft OneDrive will become the default storage on those machines. Because of this, we have started automatically copying some Undergraduate files and documents from MyFiles (drive O: / Documents folder on Windows 7) to OneDrive. You should continue to use the MyFiles/O: drive as normal. Any affected users will receive e-mails with further information. OneDrive can be accessed with Office 365 in your web browser, or via the Documents folder on University Windows 10 PCs. Please note that OneDrive will replace MyFiles as your perosnal University filestore in the new academic year. For more detail please see : https://www.bristol.ac.uk/it-services/news/2018/onedrive26july.html

Components

Filestore (MyFiles or Departmental Filestore)



July 26, 2018 11:58AM BST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

July 26, 2018 2:38PM - 2:38PM BST

Components

Authentication (Single Sign On)

Description

In late July the certificate used by the Single Sign On (sso.bris.ac.uk) will be updated. Normal users will not be affected by this change. If you are administrator of a local system not managed by IT Services that uses SSO then you will need to ensure your system has appropriate root certificates installed or your service may be disrupted. https://www.quovadisglobal.com/QVRepository/DownloadRootsAndCRL/QuoVadisRootCA2G3-SHA256-PEM.aspx

Schedule

September 12, 2018 7:00AM - 9:00AM BST

Components

myERP - Finance & HR system, Student Information Systems (SITS), Other services

Description

At risk notification: Between 07:00 and 09:00 on Wednesday 12th September. We are performing essential network maintenance. Please be aware the below services should be considered at risk during this period. ERP FSL KoFax Express Microsoft Identity Manager Skype for Business Jenkins REFdb SITS Scratch Service Reporting UCard Opal EVM EVM EVM Java Portal MySQL BigProd Cluster Gull study MySQL Prod Cluster Interact SCCM MP CareerHub NDES We do not anticipate any noticeable interruptions to services due to this work.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days