Active Incident

Updated a few seconds ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Authentication (Single Sign On)

Operational

Blackboard, Mediasite and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Finance systems (Proactis etc)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

HR information system (PIMS)

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Research provided systems (e.g. FitNet)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

2

Active Incidents

0

Active Maintenances

6

Days Since Last Incident

print via emailPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing (staff and students)


October 13, 2017 11:59AM BST
[Investigating] This service is currently unavailable. Apologies for any inconvenience caused.
Email access issues for some Apple Mail usersDegraded Performance

Incident Status

Degraded Performance

Components

Microsoft Office 365 (Outlook, OneDrive)


September 20, 2017 10:37AM BST
[Identified] Due to an incompatibility in the new release of iOS, users of t​​he built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected. Microsoft and Apple are working to resolve this issue. In the meantime, we recommend you download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed. https://uob.sharepoint.com/sites/O365/Pages/mobile/mobile.aspx

Scheduled Maintenance

Business Objects unavailable for maintenance, Friday 20th October 8am - 10amPlanned Maintenance

Schedule

October 20, 2017 8:00AM - 10:00AM BST

Components

Other services

Description

Due to IT maintenance, Business Objects (bisystems.bris.ac.uk) will be unavailable between 8am - 10am on Friday 20th October. This will affect all Business Objects reporting areas including: • Accommodation • Admissions • Alumni • Finance • HR • ITS • Planning • Research • Students • Training IT Services apologise for any inconvenience this work may cause.
Scheduled network maintenancePlanned Maintenance

Schedule

October 24, 2017 8:00AM - 9:00AM BST

Components

Wired network, Wireless network

Description

At risk notification: Between 8 am and 9 am on Tuesday 24th October we are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.
Accessing Print Credits PortalPlanned Maintenance

Schedule

October 25, 2017 9:00AM - 10:00AM BST

Components

Printing (staff and students)

Description

At risk notification: Between 9 am and 10 am on Wednesday 25th October. We are performing essential Print Credits maintenance. We do not anticipate any noticeable interruptions to services due to this work.

External Services

AWS EC2

AWS S3

GitHub

MS Office365

Status.io

History (Last 3 days)

VOIP handset software upgradePlanned Maintenance

Description

A small number of handsets will be upgraded over night to the new software. No loss of service is expected.


Components

Telephony



Schedule

October 19, 2017 12:00AM - October 19, 2017 6:00AM BST


October 19, 2017 12:00AM BST
[Update] Scheduled maintenance is starting.

October 19, 2017 6:00AM BST
[Update] Scheduled maintenance is complete.