Planned Maintenance In Progress

Updated a minute ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Administrative systems (Finance & HR)

Partial Service Disruption

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Partial Service Disruption

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Planned Maintenance

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

4

Active Incidents

1

Active Maintenances

0

Days Since Last Incident

MyReview currently unavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Administrative systems (Finance & HR)



July 20, 2018 12:41PM BST
[Investigating] We have found that MyReview is unavailable. We awaiting further details.

July 20, 2018 4:53PM BST
[Identified] The University is in correspondence with the external supplier who are now working to resolve this issue.

Incident Status

Partial Service Disruption

Components

Student Information Systems (SITS)



July 16, 2018 4:04PM BST
[Identified] We have been made aware that it is not currently possible to reliably email via MyStudents. We have looked into the problem and anticipate a delay before we can provide a solution.

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)



July 11, 2018 9:32AM BST
[Identified] Some users are experiencing issues with logging into Skype for Business. IT Services is investigating this issue. In the meantime, Skype may also be accessed via the online Office 365 suite: https://www.office.com/ Alternatively, there is a workaround published on Yammer here which is working for some users: https://www.yammer.com/bristol.ac.uk/threads/1121165768 IT Services apologises for the lack of service.
University eventsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites and Intranets



January 15, 2018 3:28PM GMT
[Identified] For technical reasons new events cannot currently be added to http://bristol.ac.uk/events/ We apologise for the inconvenience and are working to resume normal service.

Description

Over the summer, from Monday 25 June, Windows managed computers in teaching and study spaces will be upgraded from Windows 7 to Windows 10. This includes all libraries, teaching labs and lecture theatres. All of the rooms will be booked out during available spaces and it will be done gradually, but if anyone is holding an event, they might need to test their documents work on a Windows 10 PC before hand. http://www.bristol.ac.uk/it-services/news/2018

Components

University managed computers



June 25, 2018 8:03AM BST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Blackboard upgradePlanned Maintenance

Schedule

July 22, 2018 7:00PM - July 23, 2018 12:00PM BST

Components

Blackboard, RePlay and Library systems

Description

This year, the Blackboard upgrade has been scheduled to take place between 7 pm on Sunday 22 July and midday on Monday 23 July. Blackboard will be unavailable during this time, so please do not schedule any activities requiring Blackboard during that period. New Blackboard courses for 2018-19 units and programmes will become available to staff between 2 and 8 August. For further updates, please see https://blackboard.blogs.bristol.ac.uk/ .Please email digital-education@bristol.ac.uk if you have any questions.

Schedule

July 24, 2018 8:00AM - 6:00PM BST

Components

Wired network, Wireless network

Description

Due to upgrade work Business Objects and associated reporting systems will be unavailable between 8am and 6pm on Tuesday 24th July. Affected Services: Reporting ~ Accommodation Reporting ~ Admissions Reporting ~ Finance Reporting ~ HR Reporting ~ IT Reporting ~ Planning Reporting ~ Students Reporting ~ Training

Schedule

July 26, 2018 2:38PM - 2:38PM BST

Components

Authentication (Single Sign On)

Description

In late July the certificate used by the Single Sign On (sso.bris.ac.uk) will be updated. Normal users will not be affected by this change. If you are administrator of a local system not managed by IT Services that uses SSO then you will need to ensure your system has appropriate root certificates installed or your service may be disrupted. https://www.quovadisglobal.com/QVRepository/DownloadRootsAndCRL/QuoVadisRootCA2G3-SHA256-PEM.aspx
PURE upgradePlanned Maintenance

Schedule

July 31, 2018 8:00AM - 8:00PM BST

Components

Pure (Research Information System)

Description

Please be aware that PURE (https://research-information.bristol.ac.uk) will be unavailable on Tuesday 31st July 2018 whilst the service is upgraded.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Incident Status

Service Disruption


Components

Wired network





July 20, 2018 2:47PM BST
[Investigating] Some users are experiencing problems with the Network in Queens Building (logging in , accessing files, etc) This is being investigated.

July 20, 2018 3:31PM BST
[Resolved] The network should now be available in Queens Building. Apologies for any inconvenience caused whilst this was unavailable
My Review UnavailableService Disruption

Incident Status

Service Disruption


Components

myERP - Finance & HR system





July 19, 2018 9:07AM BST
[Investigating] 'My review' is currently unavailable. This is being investigated by our supplier.

July 19, 2018 10:44AM BST
[Resolved] MyReview now working. Apologies for any inconvenience whilst this was unavailable.
Studentinfo inaccessiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Student Information Systems (SITS)





July 18, 2018 4:14PM BST
[Investigating] Students are unable to logon to Studentinfo. This is being investigated.

July 19, 2018 10:32AM BST
[Resolved] The issue affecting Studentinfo access is now resolved.