Planned Maintenance In Progress

Updated a few seconds ago

**Details of incidents and planned maintenance can be found at the bottom of the page.** - If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ - Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx - View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx - View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Expected service status and planned works for Engineering see: https://uob.sharepoint.com/sites/itservices/SitePages/fits-engineering-status.aspx Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

1

Active Incidents

2

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Planned Maintenance

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Incident Status

Operational

Components

University managed computers, Other services



December 18, 2023 3:28PM GMT
[Identified] macOS Sonoma has been tested, and we are now releasing updates to devices. There is a known issue with Sonoma: Clean installs of macOS 14 (Sonoma) on University managed new devices or where a University managed device has been wiped may have issues with connecting to F5 VPN. Fix: If you have installed F5 Access from Self-Service and the menu item doesn't appear, please run the following from Self-Service - F5 Access Fix. Please note this issue does not affect those upgrading from a previous macOS version to Sonoma.

January 23, 2024 9:30AM GMT
[Identified] The latest Sonoma upgrade, 14.3, fixes the issue with connecting to Print Release. This upgrade is available to install.

Description

We are moving services and infrastructure from our external Data Centre (DC3) to our on-campus Data Centre between 23 February to 11 March. Owners of affected services have been informed, and the proposed downtime should have a limited impact. Some services will be less resilient until the move is complete. We have conducted extensive testing, and we do not anticipate any loss of service beyond those identified. However, this is a change to the network, and as such, there is always a risk. We understand the importance of maintaining uninterrupted IT services and are committed to ensuring that this move is successful with minimal impact on our users. We appreciate your understanding and cooperation during this period of transition. For any concerns or further information, please do not hesitate to contact the IT Service Desk, https://www.bristol.ac.uk/it-services/contacts/ (Ref: C2401-247)

Components

myERP - Finance & HR system, Wired network, Other services

Schedule

February 23, 2024 9:00AM - March 11, 2024 5:00PM GMT



February 23, 2024 10:55AM GMT
[Update] Work beginning

Description

We are undertaking essential wireless equipment upgrades in various locations. There may be a brief interruption to network connectivity in its vicinity for devices connected to Wi-Fi. We anticipate disruption of around 15 minutes but if you are having wireless connection issues after 30 minutes simply switch your Wi-Fi off and back on again to reconnect to the campus Wi-Fi network. The network should recover and reconverge without manual intervention, but IT staff will be on standby during the work to monitor key services and act if required. Updates will be provided on the Interim Wi-Fi Project page. https://uob.sharepoint.com/sites/itservices/SitePages/Interim-Wi-Fi-Project.aspx In each building, the essential work is scheduled as follows: - Senate House - 11/3/2024 - 2-3 days - 13 Berkeley Square - 13/3/2024 - 1 day - 12 Berkeley Square - 13/3/2024 - 1 day - 8-10 Berkeley Square - 14/3/2024 - 1-2 days - NSSQI - 25/3/2024 - 1 day - Tower View (Part of Queens) - 25/3/2024 - 1 day - Physics (HH Wills building) - 26/3/2024 - 2-3 days - 11-13 Tyndalls Park Road - 28/3/2024 - 1-2 days - 15-19 Tyndalls Park Road - 28/3/2024 - 1-2 days Apart from in exceptional circumstances, all work will be carried out during typical hours of operation, between the hours of 8am to 6pm. We are working with building Facilities Managers to ensure this essential work is carried out with sensitivity to key events and activities in your buildings, although some impact is inevitable. If you have any questions, please email interim-wifi-project@bristol.ac.uk.

Components

Wireless network

Schedule

March 11, 2024 8:00AM - March 28, 2024 6:00PM GMT



March 11, 2024 8:00AM GMT
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

March 19, 2024 6:00AM - 8:00AM GMT

Components

Wired network, Wireless network

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at https://uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Tuesday 19 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Augustine’s Courtyard Barley House Oakfield House Canynge Hall Beacon House 1-5 Whiteladies Road Victoria Rooms Howard House Berkeley Square Buildings 1 Cathedral Square City Centre Residences Arts and Social Sciences Library Dorothy Hodgkins Building Old Park Hill If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Schedule

March 20, 2024 6:00AM - 8:00AM GMT

Components

Wired network, Wireless network

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Wednesday 20 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Southmead Hospital (UoB buildings) Stoke Bishop Residences Langford Campus Ada Lovelace Building 65/67 St Michaels Hill Physics Workshop Geography Wills Memorial Building Earth Sciences Browns Inner Court NSQI Physics Queens Building Tower View Richmond Building Woodland Road Priory Road Howard House Hawthorns 26/27 St Michaels Park Tyndalls Park Road If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Schedule

March 21, 2024 6:00AM - 8:00AM GMT

Components

Wired network, Wireless network

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Thursday 21 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Bristol Royal Infirmary BCH Chapter House WhiteFriars St Michael's Hill (CRIC) Oncology Bristol Heart Institute Education Centre Chemistry Biomedical Sciences Building Medical and Vet School Clifton Residences 31-37 St Michael’s Hill 39-41 St Michael’s Hill 45 St Michael’s Hill 61-63 St Michael’s Hill 65 St Michael’s Hill 67 St Michael’s Hill 69 St Michael’s Hill Royal Fort Security Lodge 5 Tyndalls Avenue Royal Fort House Cotham House Hampton House Oldbury House Hillside/Woodside Staff Counselling 12 Osborne Villas Hawthorns Residences 43 Woodland Road The Grange/Multifaith Chaplaincy Coombe Dingle Northwell House 121 Redland Road 25-27 Belgrave Road Sports Centre 67, 79 and 97 Woodland Road Watershed Barton Hill Fry Building If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

Schedule

March 26, 2024 6:00AM - 8:00AM GMT

Components

Wired network, Wireless network

Description

Essential upgrades are required to elements of the wired and wireless network services. Work will occur across campus between 6 am and 8am over four days. - Tuesday 19 March - Wednesday 20 March - Thursday 21 March - Tuesday 26 March Details can be found on the new item at uob.sharepoint.com/sites/itservices/SitePages/network-upgrade-march-2024.aspx Tuesday 26 March, 06:00 – 08:00 The following locations will experience a short break to wireless and wired connection during the time above: Life Sciences Building David Smith Building Ivy Gate If you have any questions or concerns regarding this work, please contact the IT Service Desk by using the IT self-service site or calling 0117 428 2100 | 82100 (internal). (Ref: C2401-100)

External Services

History (Last 3 days)

Incident Status

Service Disruption


Components

Wired network, Wireless network





March 18, 2024 9:42AM GMT
[Investigating] There is currently no network (wired or wireless) in Queens Library. Network Campus team are investigating the issue.

March 18, 2024 10:03AM GMT
[Resolved] This issue is now Resolved.