Active Incident

Updated a few seconds ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

2

Active Incidents

0

Active Maintenances

2

Days Since Last Incident

Incident Status

Operational

Components

Wired network



June 13, 2019 11:05AM BST
[Investigating] We are aware of intermittent issues in Oakfield, this is currently under investigation. Further updates will appear on the IT Status page.

June 13, 2019 11:32AM BST
[Monitoring] This now now been resolved and will be monitored

Incident Status

Operational

Components

Other services



June 13, 2019 9:07AM BST
[Identified] Due to Open Day activity, the IT Help Desk in Beacon House will be closed from 1pm on Thursday 13th June until 8am on Monday 17th June. We apologise for any inconvenience this may cause. You can still contact the IT Service Desk during this time by email, service-desk@bristol.ac.uk, or the 24-hour phone service 0117 428 2100 | internal 82100. You can also submit a self-service request online at https://servicedesk.bristol.ac.uk/tas/public/xfg

Scheduled Maintenance

Schedule

June 18, 2019 8:00AM - 9:00AM BST

Components

Wired network

Description

On Tuesday 18th June 0800 to 0900, there will be platform downgrade activity within DC2 in Slough. There is no impact anticipated as a result of this activity. However if any connectivity issues are seen relating to the limited number of services based in the Slough datacentre on Thursday, please forward details to the Service Desk.

Schedule

June 27, 2019 8:00AM - 9:00AM BST

Components

Websites and Intranets

Description

Due to some essential maintenance there will be downtime for Plone, DBMS (People Profiler et al) and the Wiki on 27th June between 8 and 9am.
Scheduled server updatePlanned Maintenance

Schedule

July 2, 2019 8:00AM - 9:00AM BST

Components

myERP - Finance & HR system, Pure (Research Information System)

Description

We are running scheduled maintenance, this will result in the following services being unavailable during this period: Pure Identity Match Application for MyERP
Scheduled server updatePlanned Maintenance

Schedule

July 4, 2019 10:00AM - 11:00AM BST

Components

Other services

Description

We are running scheduled maintenance, this will result in the following services being unavailable during this period: iPadCRM WhereIsMy app RESPROD database

External Services

AWS EC2

AWS S3

MS Office365

History (Last 3 days)

Description

Between 0800 – 0830 on Friday 14th June, there will be some changes made to core network devices in DC1 & DC2. These changes are to rectify issues affecting ERP service delivery seen on Thursday 13th. There is no impact anticipated as a result of this activity. However if any connectivity issues are seen relating to ERP or other web services at this time, please forward details to the Service Desk.


Components

Wired network



Schedule

June 14, 2019 8:00AM - June 14, 2019 8:30AM BST



June 14, 2019 8:00AM BST
[Update] Scheduled maintenance is starting.

June 14, 2019 8:30AM BST
[Update] Scheduled maintenance is complete.