Planned Maintenance In Progress

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

1

Active Incidents

1

Active Maintenances

1

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Planned Maintenance

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Partial Service Disruption

MyBristol portal

Operational

myERP - Finance & HR system

Planned Maintenance

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Planned Maintenance

Wired network

Operational

Wireless network

Operational

Other services

Planned Maintenance

Incident Status

Partial Service Disruption

Components

Microsoft Office 365 (Outlook, OneDrive)



July 10, 2020 12:52PM BST
[Identified] There is a problem with moderated distribution list at present. If you email a moderated distribution group (for instance one of the predefined staff/student mailing lists) you will get a mail delivery failure message. Microsoft are investigating.

July 10, 2020 1:16PM BST
[Identified] If you need an email to go to a moderated distribution group urgently please contact the Service Desk. service-desk@bristol.ac.uk

Description

Over the weekend of the 11/12 July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 4pm on Saturday 11 July. To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to ://ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 Every effort has been made to find a suitable time to conduct this work. Over the weekend services should be considered at risk. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Components

Filestore (MyFiles or Departmental Filestore), myERP - Finance & HR system, Websites and Intranets, Other services

Schedule

July 11, 2020 11:59AM - 5:00PM BST



July 11, 2020 11:59AM BST
[Update] An upgrade to the GPFS (Departmental Filestore system) is taking place this weekend. During the next 4 hours there may be interruptions to elements of some services and filestores (\\ads.bris.ac.uk\)

Scheduled Maintenance

Schedule

July 11, 2020 8:00AM - July 12, 2020 6:00PM BST

Components

Administrative systems (Finance & HR), Filestore (MyFiles or Departmental Filestore), myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets

Description

Over the weekend of the 11/12 July an essential upgrade will take place of the departmental filestore (sometimes referred to as GPFS). There will be an interruption to some services (detailed below) of up to two hours between midday and 4pm on Saturday 11 July. To minimize the impact of this the work we have scheduled it over a weekend as there are many activities to perform across multiple areas. This work may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Access to ://ads.bris.ac.uk/Filestore/MyERP/AgressoDesktopGPFS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - SAFE - SITE Manager - CMS Plone intranet sites - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 Every effort has been made to find a suitable time to conduct this work. Over the weekend services should be considered at risk. IT staff will be checking services during the work to ensure prompt recovery. If you have any queries or concerns please do not hesitate to contact the IT Service Desk, service-desk@bristol.ac.uk.

Schedule

July 24, 2020 8:00AM - 5:00PM BST

Components

MyBristol portal, Other services

Description

Syllabus plus will be down between the following dates for the annual system rollover Downtimes will be as follows : Friday 24th July 08:00 – 17:00 • Online and General Timetables hosted on My Bristol Portal • Unit Activity Groups in My Student

Schedule

July 27, 2020 8:00AM - 12:00AM BST

Components

Other services

Description

Syllabus plus will be down for the annual system rollover Monday 27th July 08:00 – 12:00 Systems affected: • My Timetable

Schedule

August 3, 2020 5:00PM - August 4, 2020 12:00AM BST

Components

Blackboard, RePlay and Library systems

Description

The Digital Education Office will be upgrading Blackboard from 5 pm on Monday 3rd August 2020. Blackboard will be unavailable until midday on Tuesday 4th August. This update brings a range of performance and feature improvements, as well as important bug fixes, to Blackboard.

External Services

History (Last 3 days)

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some network testing in our off-site data centres after business hours on Tuesday 7th, Wednesday 8th and Thursday 9th July. Every effort has been made to test that the testing goes without incident, but there is always a possibility of disruption to services. The work will be carried out between 17:00-22:00 This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems


Components

Wired network



Schedule

July 9, 2020 5:00PM - July 9, 2020 10:00PM BST



July 9, 2020 5:00PM BST
[Update] Scheduled maintenance is starting.

July 9, 2020 10:00PM BST
[Update] Scheduled maintenance is complete.

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some network testing in our off-site data centres after business hours on Tuesday 7th, Wednesday 8th and Thursday 9th July. Every effort has been made to test that the testing goes without incident, but there is always a possibility of disruption to services. The work will be carried out between 17:00-22:00 This work supports the transformational IMPact Programme managed by IT Services, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems


Components

Wired network



Schedule

July 8, 2020 5:00PM - July 8, 2020 10:00PM BST



July 8, 2020 5:00PM BST
[Update] Scheduled maintenance is starting.

July 8, 2020 10:00PM BST
[Update] Scheduled maintenance is complete.