Planned Maintenance In Progress

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

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Active Incidents

1

Active Maintenances

0

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Planned Maintenance

Incident Status

Operational

Components

Pure (Research Information System)



January 27, 2020 5:21PM GMT
[Investigating] Pure and Explore Bristol Research have started running very slowly this afternoon. We are liaising with the owners for a resolution. We will update here and on our Twitter feed: https://twitter.com/BristolUniPure
TOPdesk unavailablePlanned Maintenance

Description

Sunday 26th January (10am - 4pm) we will be doing essential maintenance on the IT Services self-service portal. Users won't be able to use TOPdesk to raise queries or report malfunctions

Components

Other services

Schedule

January 26, 2020 10:14AM - 4:00PM GMT



January 26, 2020 10:19AM GMT
[Update] Sunday 26th January (10am - 4pm) we will be doing essential maintenance on the IT Services self-service portal. Users won't be able to use TOPdesk to raise queries or report malfunctions

Scheduled Maintenance

Schedule

December 3, 2019 8:00AM - January 16, 2020 5:00PM GMT

Components

Other services

Description

On 3 December we will be launching a new and updated VPN service called 'F5 VPN' that will replace the current 'Pulse Secure' service. What will you need to do? If you use the VPN on a University managed device: The new F5 VPN service will be automatically installed and Pulse Secure will be removed from 3 December. If you use the VPN on a personal device: You will need to install the 'F5 VPN' on your device before 16 January 2020, when the Pulse Secure service will be disabled and no longer work. Full guidance for all users and mobile operating systems on how to do this will be updated on the following VPN pages by 3 December 2019: https://www.bristol.ac.uk/it-services/advice/homeusers/uobonly/uobvpn/ All users of the current VPN service will be contacted directly. If you have any questions or queries, please contact us: https://www.bristol.ac.uk/it-services/contacts/
IT change freezePlanned Maintenance

Schedule

January 10, 2020 9:00AM - January 24, 2020 11:59PM GMT

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Filestore (MyFiles or Departmental Filestore), Google email, calendar and apps, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), MyBristol portal, myERP - Finance & HR system, Phishing / malicious email attacks, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), SAFE, Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Description

Between 10 and 24 January inclusive, there will be a Change Freeze on all IT Services-driven updates and changes. The freeze is to ensure IT Services can focus attention on key activities surrounding the January Exam Period. Changes and updates will be made when driven by essential University needs and security or technical updates. We appreciate your understanding and patience during this busy time. If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/


January 13, 2020 11:23AM GMT
[Update] Change freeze in place

Schedule

January 29, 2020 9:00AM - 11:00AM GMT

Components

Other services

Description

The print submission system https://www.print-submission.bris.ac.uk/ will be unavailable on Wednesday 29th January between the hours of 9am and 11am.

Schedule

January 29, 2020 6:00PM - 9:00PM GMT

Components

Administrative systems (Finance & HR), Authentication (Single Sign On), Blackboard, RePlay and Library systems, Filestore (MyFiles or Departmental Filestore), Google email, calendar and apps, High Performance Computing, Information Security - Alerts, Microsoft Office 365 (Outlook, OneDrive), MyBristol portal, myERP - Finance & HR system, Phishing / malicious email attacks, Printing (staff and students), Pure (Research Information System), Remote desktop (staff, student, other), Research Data Storage Facility (RDSF), SAFE, Student Information Systems (SITS), Telephony, University managed computers, Websites and Intranets, Wired network, Wireless network, Other services

Description

Essential network maintenance will be carried out in our data centres between 1800-2100 on Wednesday 29th January. Every effort has been made to test that the change goes without incident, but there is always a possibility of disruption to services. Whilst no service impact is thought likely, IT services should be considered at-risk during this period. If you have any questions or queries, please contact the Service Desk on service-desk@bristol.ac.uk

Schedule

February 2, 2020 10:00PM - February 3, 2020 9:00AM GMT

Components

Blackboard, RePlay and Library systems

Description

Blackboard will be unavailable between 10 pm on Sunday 2 February and 9 am on Monday 3 February whilst we carry out essential maintenance work. We apologise for any inconvenience caused.

External Services

History

No incidents in the last 3 days