Planned Maintenance In Progress

Updated a minute ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss

Authentication (Single Sign On)

Operational

Blackboard, Mediasite and Library systems

Service Disruption

Filestore (MyFiles or Departmental Filestore)

Operational

Finance systems (Proactis etc)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

HR information system (PIMS)

Operational

Information Security - Alerts

Operational

Microsoft Office 365

Operational

MyBristol portal

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Research provided systems (e.g. FitNet)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

0

Active Incidents

1

Active Maintenances

1

Days Since Last Incident

Blackboard: move to external hostingPlanned Maintenance

Description

We are delighted to announce that Blackboard will be moved to an externally-hosted service this summer. The move is scheduled to take place between Friday 21 July and Tuesday 25 July. Blackboard will be unavailable between 1:00 am and 12:00 noon on Friday 21 July. Read-only between 12.00 pm on Friday 21 July and 7:30 am on Tuesday 25 July (any changes/uploads made will be lost) Unavailable for an hour between 7:30 am and 8:30 am on Tuesday 25 July. Blackboard will return as a full service at 8:30 am Unavailable between 7:00 pm on Sunday 6 August and 2:00 pm on Monday 7 August for upgrade. For more information on this change please see our webpage http://www.bristol.ac.uk/tel/projects/blackboard-externally-managed-hosting/

Components

Blackboard, Mediasite and Library systems


July 21, 2017 1:00AM BST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Brief interruption to Student MyFilesPlanned Maintenance

Schedule

July 14, 2017 12:00PM - 12:15PM BST

Components

Filestore (MyFiles or Departmental Filestore), MyBristol portal

Description

There will be a short interruption to the Student MyFiles service at 12pm while essential maintenance is carried out.
At risk notification for maintenance work in on-site Data CentrePlanned Maintenance

Schedule

July 17, 2017 9:00AM - September 1, 2017 5:00PM BST

Components

Other services

Description

From the 17th July to the 1st September IT Services, in conjunction with Estates, are carrying out essential maintenance and improvements to the core power and electrical infrastructure of one of our on-site Data Centre. It is very unlikely that any services will be disrupted, though services should be considered at risk during this period.
Timetabling unavailable on 24th July due to rollver of dataPlanned Maintenance

Schedule

July 24, 2017 8:00AM - 9:00PM BST

Components

Other services

Description

Syllabus Plus Reporting data will be unavailable on Monday 24th July for the rollover to the 2017/18 timetables. Online Personal and General Timetables will be unavailable for the day.
MyBristol, Library accounts and edit access to T4 will be unavailable between 8am and Midday on Tuesday 25 JulyPlanned Maintenance

Schedule

July 25, 2017 8:00AM - 12:00PM BST

Components

Blackboard, Mediasite and Library systems, MyBristol portal, Other services, Websites and Intranets

Description

Due to essential security patching of servers, the following services will be unavailable between 8am and Midday on Tuesday 25 July. - Edit access to T4 CMS and Prospectus Editing Tool (PET) - MyBristol - SAFS - Ereserves - Library accounts (including Library self-service, Inter-Library Loans and renewals) - The membership of some Sympa lists may not be up to date during this time, so please avoid using the service where possible.
BlueCrystal 3 and a number of Research clusters will be unavailablePlanned Maintenance

Schedule

July 26, 2017 8:00AM - 8:00PM BST

Components

High Performance Computing, Research provided systems (e.g. FitNet)

Description

On Wednesday 26th July BlueCrystal 3 and a number of Research clusters will be unavailable for the day (exact times have not been confirmed) due to essential maintenance to the Data Centre infrastructure based in the Physics Tank Room. The downtime in service is due to enhancements to the electrical backup feeding these systems. We had hoped that we could avoid any downtime to services but recent investigations have highlighted issues that mean that is unavoidable. We need to complete this work as soon as possible to remove the risk of future power failures to the room and before UCAS application confirmation begins. We apologise for the short notice and any inconvenience this downtime will cause. Please contact the IT Services Desk if you have any questions regarding this work.

External Services

AWS EC2

MS Office365

Status.io

History (Last 3 days)

DIVERSP and a range of web services will be unavailable between 8am and Midday on Thursday 20th July.Planned Maintenance

Description

DIVERSP and mailing lists will be unavailable between 8am and Midday on Thursday 20th July. - The membership of some Sympa lists may not be up to date during this time, so please avoid using the service where possible. - Personalised and online Timetables - DIVERSP/ DataHaven database DIVERSP/DataHaven underpins a number of web based services which will be unavailable during this time. Affected services: DIVERSP/ DataHaven - Faculty and Schools - Civil Engineering - Electrical Engineering - Engineering Research website - Graduate School of Education - Medical School website - Medical Education - Mechanical Engineering - Department of Politics - School of Modern Languages website Teaching and learning - Theatre collection - Latin American studies - Nineteenth century adventurers in Gran Colombia Support Services and tools - Staff development - Printing Services website - e-reserves - Careers Advisory Service website - CMS (editing function) - Confluence Wiki service - Online prospectus - Personnel Intranet - Public Relations Office - Event Programme - Syllabus Plus Online Timetables - Development and Alumni relations office - Accommodation website - Business Objects reporting on "Accommodation External Properties" ResNet - ResNet online registrations - Manage My ResNet = ResNet automatic status monitoring IT Services apologises for any inconvenience this may cause. Please contact the IT Service Desk if you need further information.


Components

Blackboard, Mediasite and Library systems, Other services, Websites and Intranets



Schedule

July 20, 2017 8:00AM - July 20, 2017 12:00PM BST


July 20, 2017 8:00AM BST
[Update] Scheduled maintenance is starting.

July 20, 2017 12:00PM BST
[Update] Scheduled maintenance is complete.
Contact Directory UnavailableService Disruption

Incident Status

Service Disruption


Components

Websites and Intranets




July 20, 2017 8:43AM BST
[Investigating] We are aware of some problems when searching for people within the Contact Directory. This is currently being investigated.

July 20, 2017 10:51AM BST
[Resolved] The Contact Directory is now working normally again.
SITS and EvisionService Disruption

Incident Status

Service Disruption


Components

Student Information Systems (SITS)




July 19, 2017 10:53AM BST
[Investigating] SITS and Evision are unavailable This is being investigated. Apologies for the inconvenience.

July 19, 2017 1:38PM BST
[Resolved] This is now resolved
Yammer is inaccessibleDegraded Performance

Incident Status

Degraded Performance


Components

Microsoft Office 365




July 18, 2017 3:26PM BST
[Investigating] Yammer is inaccessible for a number of people. Trying to access Yammer results in an error message from Office 365. We are not yet sure of the scale of the problem, it doesn't appear to affect every user in UoB.

July 18, 2017 3:40PM BST
[Identified] Microsoft have now confirmed there is an active incident preventing access to Yammer. More detail will be posted as we receive it.

July 18, 2017 4:04PM BST
[Identified] latest from Microsoft: User Impact: Users may be unable to sign in to Yammer. Current status: We're analyzing log data from the affected environment in an attempt to identify the cause of the issue and determine the next troubleshooting steps. Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue could potentially affect any Yammer user.

July 18, 2017 4:39PM BST
[Monitoring] Current status: We've made a configuration change and the Yammer service is recovering. Users may experience problems loading messages from their inbox and may experience latency with the service. We're also currently working to restore real-time notifications.

July 18, 2017 4:43PM BST
[Resolved] Yammer now back to normal.