Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

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Active Incidents

0

Active Maintenances

3

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Local filestore unavailableOperational

Incident Status

Operational

Components

Departmental Filestore


July 20, 2021 8:26AM BST
[Investigating] We are aware of an issue affecting access to some of our filestore locations and are investigating now. Sharepoint and Onedrive should not be affected. This incident may affect some (but not all) filestores accessed via: \\ads.bris.ac.uk\filestore \\ads.bris.ac.uk\folders \\ads.bris.ac.uk\servers \\ads.bris.ac.uk\software Please note that elements of the departmental filestore are used by a wide range of services to perform certain functions. Elements of business services may be affected and include, but are not limited to, the following services: - some functionality within SITS - Temporary Network Storage - Voicemail Service - ZB-ALSPAC filestore - Web departmental ‘media’ folders - Interact - ZD-GELY Geophysics Suite Business 2 - RX-Works - Patient Management System For Veterinary Cases

July 21, 2021 9:30AM BST
[Investigating] We continue to have issues affecting the departmental filestore service. Work has continued since the start to investigate and mitigate the impact. Currently, the filestore is in a read-only state. This means that affected filestores are available but new files cannot be added or files updated. Work has taken place to mitigate the impact on SITS and the Voicemail service. Edit access for the public website and the creation of new attachments in RX-Works are still affected but existing attachments can be read. Work is continuing today to try and resolve the problem.

July 22, 2021 10:16AM BST
[Investigating] Investigations are still underway with the supplier to understand the issue and possible options. Please be assured this is taking priority within IT Services and with senior University members. If you are encountering any related impact to a critical activity please do inform the IT Service Desk by calling 0117 428 2100 or using the IT self-service site at www.bristol.ac.uk/it-support.

July 23, 2021 8:41AM BST
[Monitoring] Work took place overnight to try and recover the services. Following the work, Departmental Filestore and dependent services appear to be working normally this morning. However, we are monitoring the situation closely. IT Services apologises for the inconvenience this outage to service has caused. Further actions will be taken to review the service.

Scheduled Maintenance

An important change to how staff, PGR, TSS and students with staff roles will access University data on personal mobile devicesPlanned Maintenance

Schedule

February 5, 2021 2:32PM - May 28, 2021 2:32PM BST

Components

Microsoft Office 365 (Outlook, OneDrive)

Description

From Thursday 4 February we will be extending our use of Microsoft Intune to all staff personally owned mobile devices. From 28 April the same rules will be applied to postgraduate research students, members of the TSS service and students with staff roles that require IT access. Members of the above groups will need to install an app on their smartphone or tablets and ensure their device is on the latest version of the mobile operating system or latest security patches to be able to access University data through Microsoft 365 applications, for example Outlook, Teams, OneNote etc. This is part of a programme of necessary steps the University is taking to protect its digital assets and is a requirement of both existing University policy, and external security accreditations which we hold, and underpin the business. Guidance is available to staff on what action they need to take: https://uob.sharepoint.com/sites/itservices/SitePages/change-to-staff-personal-mobile-access-to-data.aspx
SPSS unavailable between 8 am and 10 am on 20 JulyPlanned Maintenance

Schedule

July 20, 2021 8:00AM - 10:00AM BST

Components

Other services

Description

Work is taking place to update the SPSS License Manager on Tuesday 20 July between 8.00 am and 10.00pm. During this time access to all versions of SPSS and AMOS will be affected. We apologise for any inconvenience caused.
Oracle updates - Mon 26th July 4-5pmPlanned Maintenance

Schedule

July 26, 2021 4:00PM - 5:00PM BST

Components

Other services

Description

The following will be affected during the downtime. Monday 26th July 4-5pm Interface Catalogue. Enterprise Data Dictionary. UPMS. Students using WhereIsMy app C2104-189

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days