Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/maintenance-calendar.aspx View Critical Dates calendar (UoB only): https://uob.sharepoint.com/sites/itservices/SitePages/criticaldatescalendar.aspx View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss (subscribe to RSS feeds in Outlook https://support.microsoft.com/en-us/office/subscribe-to-an-rss-feed-73c6e717-7815-4594-98e5-81fa369e951c) Microsoft Service Status: https://portal.office.com/servicestatus and https://status.office365.com/

3

Active Incidents

0

Active Maintenances

2

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Departmental Filestore

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Reported problem with Single Sign On serviceOperational

Incident Status

Operational

Components

Authentication (Single Sign On)


February 27, 2021 9:29AM GMT
[Identified] We are aware that a number of services that use Single Sign On are currently unavailable. This includes MyBristol and Blackboard.

February 27, 2021 10:20AM GMT
[Monitoring] A fix has been put in place and the Single Sign On Service is now available. We will be monitoring the service over the weekend. Apologies for any inconvenience this may have caused.
Guidance on upgrading University managed macOS devices to Big SurOperational

Incident Status

Operational

Components

Other services


October 13, 2020 3:37PM BST
[Identified] Apple is expected to release a significant upgrade to macOS, Big Sur (macOS 11.0), this week. As with any new major operating system release, we advise that caution be exercised when considering whether to upgrade. Whilst all software available via Managed Software Centre has been confirmed functional on the latest pre-release version of Big Sur, we cannot guarantee that all specialist, 3rd party applications will continue to work on the day of release. If you make use of any 3rd party software that you consider essential, we strongly advise against upgrading. It is also commonplace, unfortunately, to experience unexpected and undocumented behaviour with a new major version of macOS. For this reason, and those outlined above, the initial release of macOS Big Sur will be considered unsupported by IT Services. Information on this has been posted on our ‘Upgrading your Mac’ page and further advice will be included there in due course. https://uob.sharepoint.com/sites/itservices/SitePages/upgrading-your-mac.aspx In the meantime, we will be developing our Big Sur support capabilities, with a view to implementing support for the new OS in the near future. If you have any questions or queries about Big Sur, please contact the IT Service Desk, service-desk@bristol.ac.uk.
Cyber Security alertSecurity Issue

Incident Status

Security Issue

Components

Information Security - Alerts


September 17, 2020 10:31AM BST
[Identified] The National Cyber Security Centre has issued an alert after a recent spike in attacks on educational institutions. The University of Bristol takes such attacks very seriously, and we ensure that our technology and standards meet best practice. While we have not been a victim of the recent spate of attacks, our best prevention against a successful attack is making sure you are as informed and as vigilant as possible. We should by now all be aware of the need to pause before clicking that odd link in the unexpected email, even when it seems to be from your bank, colleague or government department. For more information and guidance see the Information Security site https://www.bristol.ac.uk/infosec. If in doubt on any matter please report it to the IT Service Desk, service-desk@bristol.ac.uk

Scheduled Maintenance

An important change to how staff will access University data on personal mobile devices from 4 FebruaryPlanned Maintenance

Schedule

February 5, 2021 2:32PM - February 19, 2021 2:32PM GMT

Components

Microsoft Office 365 (Outlook, OneDrive)

Description

From Thursday 4 February we will be extending our use of Microsoft Intune to all staff personally owned mobile devices. Staff will need to install an app on their phones and ensure their device is on the latest version of the mobile operating system to be able to access University data through Microsoft 365 applications, for example Outlook, Teams, OneNote etc. This is part of a programme of necessary steps the University is taking to protect its digital assets and is a requirement of both existing University policy, and external security accreditations which we hold, and underpin the business. Guidance is available to staff on what action they need to take: https://uob.sharepoint.com/sites/itservices/SitePages/change-to-staff-personal-mobile-access-to-data.aspx
Pure Upgrade Monday 8th MarchPlanned Maintenance

Schedule

March 8, 2021 11:00AM - 11:30AM GMT

Components

Pure (Research Information System)

Description

Pure has a planned upgrade on Monday 8th March at 11:00am. This upgrade will mean a downtime in Pure of up to 30 minutes. Further information about the upgrade can be found on the Pure News page: http://www.bristol.ac.uk/red/research-policy/pure/news/ and the Pure Twitter feed: https://mobile.twitter.com/BristolUniPure
Network outage Tuesday 9th March 2021Planned Maintenance

Schedule

March 9, 2021 6:00AM - 6:30AM GMT

Components

Wired network, Wireless network

Description

Description: Scheduled work to upgrade the firmware on the UoB network in the following locations David Smith Building Fry Building NSQI Physics The network should be considered ‘At Risk’ until 10:00 Ref. C2102-156
Network outage Wednesday 10th March 2021Planned Maintenance

Schedule

March 10, 2021 6:00AM - 6:30AM GMT

Components

Wired network, Wireless network

Description

Description: Scheduled work to upgrade the firmware on the UoB network in the following locations 81-83 Woodland Road 93-95 Woodland Road Merchant Venturer's Building Maggs House (was Westpoint) Old Maths/Ada Lovelace Building The network should be considered ‘At Risk’ until 10:00 Ref. C2102-156
Network outage Thursday 11th March 2021Planned Maintenance

Schedule

March 11, 2021 6:00AM - 6:30AM GMT

Components

Wired network, Wireless network

Description

Description: Scheduled work to upgrade the firmware on the UoB network in the following locations 38 Queen's Road ("Browns") Geography Queens Building Tower View Wills Memorial Building (Earth Sciences) The network should be considered ‘At Risk’ until 10:00 Ref. C2102-156
Network maintenance Thursday 11th MarchPlanned Maintenance

Schedule

March 11, 2021 8:00AM - 12:00PM GMT

Components

Wired network, Wireless network

Description

As part of our work to ensure our University network is secured we are carrying out some maintenance on our managed routers between 8am and 12pm on Thursday 11th March. We expect a significant impact to service whilst this work is carried out please consider the network at risk until the work is complete. This work supports UoB by making the network more secure C2006-257
Particle Physics Network Maintenance 04/03/2021Planned Maintenance

Schedule

March 14, 2021 7:00AM - 10:00AM GMT

Components

Wired network, Wireless network

Description

As part of our work to ensure our University network is secured we are carrying out some maintenance on our managed routers between 7am and 10am on Thursday 4th March. We expect a small window which will interrupt services for at least 30minutes please consider the network at risk until the work is complete. This work supports UoB by making the network more secure C2102-236

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History (Last 3 days)

Pure Upgrade Monday 1st MarchPlanned Maintenance

Description

Pure has a planned upgrade on Monday 1st March at 11:00am. This upgrade will mean a downtime in Pure of up to 30 minutes. Further information about the upgrade can be found on the Pure News page: http://www.bristol.ac.uk/red/research-policy/pure/news/ and the Pure Twitter feed: https://mobile.twitter.com/BristolUniPure


Components

Pure (Research Information System)



Schedule

March 1, 2021 11:00AM - March 1, 2021 11:30AM GMT


March 1, 2021 11:00AM GMT
[Update] Scheduled maintenance is starting.

March 1, 2021 11:30AM GMT
[Update] Scheduled maintenance is complete.
Network maintenance Sunday 28th FebruaryPlanned Maintenance

Description

As part of our work to ensure our University network and is resilient and suitably scaled we are carrying out some maintenance in our data centres between 11:30am and 7pm on Sunday 28th February. This work is not expected to interrupt services, but there is always a possibility of disruption. This work supports the transformational IT Infrastructure Programme, which aims to enhance our digital services through modern cloud-based, highly available and highly resilient systems


Components

Wired network, Wireless network



Schedule

February 28, 2021 11:30AM - February 28, 2021 7:00PM GMT


February 28, 2021 11:30AM GMT
[Update] Scheduled maintenance is starting.

February 28, 2021 7:00PM GMT
[Update] Scheduled maintenance is complete.