Active Incident

Updated a few seconds ago

***Details of incidents and planned maintenance can be found at the bottom of the page.*** If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus.

3

Active Incidents

0

Active Maintenances

5

Days Since Last Incident

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

High Performance Computing

Operational

Information Security - Alerts

Security Issue

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Operational

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

Incident Status

Operational

Components

University managed computers



March 30, 2020 6:03PM BST
[Investigating] We are aware of issues with people connecting to their desktops onsite - this is currently under investigation Apologies for inconvenience

March 30, 2020 6:15PM BST
[Identified] The issue has been identified and a fix is being implemented, we expect service to resume around 6.30pm Apologies any for the inconvenience

March 30, 2020 6:36PM BST
[Monitoring] Issues have now been resolved. IT Services will continue to monitor the service and update any changes affecting the service here.

Incident Status

Security Issue

Components

Information Security - Alerts



March 28, 2020 11:26PM GMT
[Identified] Phishing scam being delivered to UOB email addresses. - this is a fraudulent email, please do not click the link and delete the mail. Subject: Annual tax refund - gov.uk - HMRC - University of Bristol - Tax Identification Numbers - GOV-99288, * You've just received an official notification from HM Revenue & Customs. * We have recalculate your last fiscal activity and we have determinate that you are eligible to receive a tax refund of 550.11 GBP. *If you want to claim it online , please complete the required form with your personal information in order for HMRC to verify and process your request.

March 28, 2020 11:27PM GMT
[Identified] [Identified] Phishing scam being delivered to UOB email addresses. - this is a fraudulent email, please do not click the link and delete the mail. Subject: Annual tax refund - gov.uk - HMRC - University of Bristol - Tax Identification Numbers - GOV-99288, * You've just received an official notification from HM Revenue & Customs. * We have recalculate your last fiscal activity and we have determinate that you are eligible to receive a tax refund of 550.11 GBP. *If you want to claim it online , please complete the required form with your personal information in order for HMRC to verify and process your request.

Incident Status

Partial Service Disruption

Components

MyBristol portal



March 6, 2020 3:48PM GMT
[Investigating] We have identified a problem with the Print Credit channel in the MyBristol Portal. You can purchase credit directly via Online Payments, see info here: https://www.bristol.ac.uk//it-services/applications/printing/printcredit.html

Scheduled Maintenance

Schedule

March 3, 2020 9:30AM - 6:00PM GMT

Components

Wired network, Wireless network, Other services

Description

Estates are working to replace electrical equipment damaged by fire on Saturday. Building occupants of both Oakfield House and Barley House have been advised to work elsewhere Wired and wireless connections in both buildings will be affected.

Schedule

April 6, 2020 8:00AM - 8:30AM BST

Components

Websites and Intranets, Other services

Description

We are currently seeing degraded performance of services due to a problem identified with an underpinning database service. We need to reboot the database service to resolve the issues. This reboot will be done between 8.00 am and 8.30 am on Monday 6 April. The following services below have a dependency on that database and will be unavailable for a period of time while that reboot takes place: • ACRG Cylinder database • ALSPAC COCOS Executive Function • Alspac Opal Evaluation (http://www.obiba.org/) • alspac_redcap_clinic • ALSPAC REDCap external • Bristol Biobanking Laboratories Biobank Databases • BRTC REDCap Live Admin • CEDAR Web Portal • BRTC RedCap Production • Chant Editing and Analysis Program • CiViCRM Dev • CiviCRM, Reach West • CLAHRC West Projects Database • Project Review Report (for UoB Capital Projects Office) • Wordpress (GEOG) • Reach West • Earthquake Safety App • Ebook duplication identification procedures • FITNET-NHS • Safety and Health Services Safety Management • LaharFlow -- a tool for modelling lahar hazards at volcanoes • Alfresco document management system • mlskill: Machine Learning Skill Assessment Engine • psychology Nutritional Behaviour system (so NBS) • NCDS(National Child Development Study) • DCIM - Data Centre Infrastructure Management • PPI contacts database • Safety and Health Services Safety Management • Reach West • RIT Admin Database • RIT Legac Drupal • ALSPAC Request Tracker • SPHERE Redcap • SSCM RedCap Production • SSCM RedCap Training • Space University Network • Reach West • TeMMPo: Text Mining for Mechanism Prioritisation • Historical Photographs of China / Visualising China • Xerte We apologise for any inconvenience caused by this work. Please contact the IT Services Desk, service-desk@bristol.ac.uk, if you have any concerns regarding the work.

Schedule

April 7, 2020 2:00AM - 4:00PM BST

Components

Student Information Systems (SITS)

Description

The Student Information System (SITS) will be unavailable on 7th April between 2:00 am and 04:00 pm for planned maintenance. The following applications / services will be affected: • Self-service password reset • SITS desktop client • e:Vision • Student Info • Online Registration • Degree Ceremonies • MyStudents • Unit and Programme Management System (UPMS) • Open Days Booking Form • Unit and Programme Catalogue • First Attendance Recording • STaR (previously BDC e-Portfolio) Please note that some content will also be unavailable via MyBristol. Other applications may be indirectly affected, for example being unable to refresh data from SITS. IT Services apologises for any inconvenience this may cause

External Services

History

No incidents in the last 3 days