Active Incident

Updated a minute ago

If you have any questions concerning current incidents or planned maintenance work you can contact the IT Service Desk: http://www.bristol.ac.uk/it-services/contacts/ Details of incidents and planned maintenance can be found at the bottom of the page. Add the IT maintenance calendar: www.bristol.ac.uk/it-services/contacts/calendar.html View Critical Dates calendar (UoB only): www.bris.ac.uk/it-services/contacts/uobonly/criticaldatescalendar.html View status RSS feed: http://itstatus.bristol.ac.uk/pages/5798d20cc211074a0e000edf/rss Microsoft Service Status: https://portal.office.com/servicestatus. Google Service Status: http://www.google.co.uk/appsstatus

Administrative systems (Finance & HR)

Operational

Authentication (Single Sign On)

Operational

Blackboard, RePlay and Library systems

Operational

Filestore (MyFiles or Departmental Filestore)

Operational

Google email, calendar and apps

Operational

High Performance Computing

Operational

Information Security - Alerts

Operational

Microsoft Office 365 (Outlook, OneDrive)

Operational

MyBristol portal

Operational

myERP - Finance & HR system

Operational

Phishing / malicious email attacks

Operational

Printing (staff and students)

Operational

Pure (Research Information System)

Service Disruption

Remote desktop (staff, student, other)

Operational

Research Data Storage Facility (RDSF)

Operational

SAFE

Operational

Student Information Systems (SITS)

Operational

Telephony

Operational

University managed computers

Operational

Websites and Intranets

Operational

Wired network

Operational

Wireless network

Operational

Other services

Operational

2

Active Incidents

0

Active Maintenances

1

Days Since Last Incident

PURE issuesService Disruption

Incident Status

Service Disruption

Components

Pure (Research Information System)



November 12, 2018 10:13AM GMT
[Identified] There are ongoing issues with the database that supplies supporting data to Pure. IT Services are currently investigating. Several areas of Pure are affected, including user access for a number of users. If you are unable to login to Pure to upload publications information, please contact: pure-support@bristol.ac.uk .

Incident Status

Operational

Components

Filestore (MyFiles or Departmental Filestore), Telephony, Websites and Intranets



November 11, 2018 2:28PM GMT
[Investigating] We have received reports of problems accessing websites and some file storage and telephony services. Staff are investigating.

November 11, 2018 2:46PM GMT
[Monitoring] We have identified and hopefully resolved the problem. We will continue to monitor the situation.

Scheduled Maintenance

Schedule

November 13, 2018 8:00AM - 9:00AM GMT

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, MyBristol portal, Pure (Research Information System), Student Information Systems (SITS), Websites and Intranets

Description

Essential configuration changes will take place on the University storage infrastructure on: - Tuesday 13th November 8.00am-9.00am - Wednesday 14th November 8.00am-9.00am While every effort has been made to ensure that the planned maintenance goes without incident, there is always a possibility that something could go wrong. This storage underpins a significant number of University systems and services which includes, but is not limited to: • Contact Directory, Open Day Booking Form and other online services • DataHaven, which underpins some web services • Timetables • MyBristol, Library accounts and Edit access to T4 • Financial systems • Student systems such as SITS and PURE Please note: Services hosted externally, such as Microsoft, and public access to or main University web pages, Departmental Filestores and MyFiles will not be affected. Please contact the IT Service Desk, service-desk@bristol.c.uk, if you have any concerns or questions regarding this work.

Schedule

November 14, 2018 8:00AM - 9:00AM GMT

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, MyBristol portal, Pure (Research Information System), Student Information Systems (SITS), Websites and Intranets

Description

Essential configuration changes will take place on the University storage infrastructure on: - Tuesday 13th November 8.00am-9.00am - Wednesday 14th November 8.00am-9.00am While every effort has been made to ensure that the planned maintenance goes without incident, there is always a possibility that something could go wrong. This storage underpins a significant number of University systems and services which includes, but is not limited to: • Contact Directory, Open Day Booking Form and other online services • DataHaven, which underpins some web services • Timetables • MyBristol, Library accounts and Edit access to T4 • Financial systems • Student systems such as SITS and PURE Please note: Services hosted externally, such as Microsoft, and public access to or main University web pages, Departmental Filestores and MyFiles will not be affected. Please contact the IT Service Desk, service-desk@bristol.c.uk, if you have any concerns or questions regarding this work.

Schedule

November 15, 2018 7:00AM - 10:00AM GMT

Components

Administrative systems (Finance & HR), Blackboard, RePlay and Library systems, MyBristol portal, SAFE, Student Information Systems (SITS), Websites and Intranets, Other services

Description

During planned IT maintenance on Wednesday, 7th November, a problem was encountered. Working with suppliers further work took place to successfully recover services later that day. See status item http://itstatus.bristol.ac.uk/pages/incident/5798d20cc211074a0e000edf/5be312587b7d7a04b9ee9c9f. However, a problem was identified and services are currently running on faulty hardware. Therefore, further essential maintenance work is needed. Working with suppliers we have identified a time to implement that work which will take place in two stages. Working with suppliers we have identified a time to implement that work which will take place in two stages. - On Monday 12th November between 7am and 9am, we have been advised by our suppliers to conduct a firmware upgrade. - On Thursday 15th November between 7am-10am, we will apply the new memory to the server. At present, services are running well but with only half the available memory and the aim is install new components to restore capacity. Currently, to allow services to function we have had to disable non-essential services on that hardware. We plan to send out communications to all staff as soon as possible, as well as put an announcement in MyBristol portal for students and staff. List of affected services during the maintenance periods: - MyBristol - Personalised timetables for staff and students - Datahaven / DiversP reports or services reliant on DataHub access during this period - Edit access to T4 CMS and Prospectus Editing Tool (PET) - People Profiler - Computer Science website - SAFE - ORCA - UBAD - SAFS - Library accounts (including Library self-service, Inter-Library Loans and renewals) - FAR (First Attendance Recording) - Data Warehouse - Studentinfo - MyStudents (Limited access to List and images functionality) - Ucard Photo upload and Ucard updates - Shared mailbox admin tool - Mail name change form - The membership of some Sympa lists may not be up to date during this time, so please avoid using the service where possible. Please direct any queries you may have to the IT Services Desk via the email address service-desk@bristol.ac.uk.

Schedule

November 20, 2018 7:00AM - 9:00AM GMT

Components

Wired network, Wireless network

Description

At risk notification: On 20th November 2018 between 7am and 9am we are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.

Schedule

November 21, 2018 7:00AM - 9:00AM GMT

Components

Wired network, Wireless network

Description

At risk notification: On 21st November 2018 between 7am and 9am we are performing essential network maintenance. Please be aware that all services should be considered at risk during this period. We do not anticipate any noticeable interruptions to services due to this work.

Schedule

December 7, 2018 9:00PM - December 8, 2018 9:00PM GMT

Components

Other services

Description

The ApplyYouself application will not be available for up to a 24 hr period from 9pm Friday December 7th whilst essential maintenance is carried out on the system.

External Services

AWS EC2

AWS S3

GitHub

Let's Encrypt

MS Office365

Status.io

History

No incidents in the last 3 days